- Oct 6, 2010
Were there issues with International speed/latency?Hi All
A sincere apology for the silence, there have been some network alterations/updates made to the network
(thank you all for helping) since its launch, to further ensure all have an improved connection performance. Thank you so much, to those on this thread that have assisted us in further isolating their connection issues via DM, we appreciate your efforts and assistance to work out the reported issues discussed on the confirmed ticket references mentioned via DM.
Along the way - we had some teething problems, all of which we are either working on as we speak - and in some cases resolved already. We assure you... Gosh! it has been a REAL experience (in good ways of course ). Based on feedback we can, without a doubt confirm that the network migration has provided an improved general connection performance.
We're not in the business of making any excuses -so please, do continue to provide your feedback, as it does help us to improve and pinpoint where the issues are and get this working for all, with no further delays.
To allow us to help with any existing issue - please DM us with any inquiry related ticket reference, we have the senior technical squad on standby to assist, make contact to discuss and isolate to resolve as fast as possible
As for any comments on this thread - we will make sure there is a response here, going forward
Thanks a mil in advance