No Data connection but full signal

Cell_C said:
Hi,

As cellc we don't want to loose clients and we are pushing our network team to do all they can to resolve the network queries logged and escalated them.

Regards
CellC|TM
Click to expand...

By dropping a random response once every few days is not working for us...
Maybe MyBB should do some research for us and answer. You've got connections???
 
amazing that this is still an ongoing issue. It just goes to show that CELL C infrastructure is being upgraded to handle the load hopefully there servers/routers will coming soon. This is ridiculous and unacceptable. CELL C need to have a proper network page with notifications and incident reports - rather be transparent.
 
If you unhappy with something do what I did back in the days to actually get some true answers I got hold of all the people who I know who use "X service" they emailed a brief description of their problems to an IT Publication website and they actually confessed, admitted there was a problem cause when you contacted their call centre it was lies after lies.

Just work together to address the problem that way CELL C can be transparent.

Could it be infrastructure? Need more servers, more routers etc backhaul congested etc.
The CELL C Rep did mention it has something to do with their IT environment.

Maybe they waiting for servers or the stock to come into the country.
 
HendrieV said:
On 25/2 I phoned Cell C technical help desk in order to have it recorded that this area was was also affected (full 3G signal, no connect). After painfully establishing that the problem manifested on my PC, notebook and cellphone, the agent concluded that it was indeed a network problem and ref 1752538 was issued. I was told to wait 48 hrs for no feedback. I duly phoned again on the 27th and quoted the ref and asked for feedback. I was then told that the ref was issued for a sim check and that everything was found to be OK. I again experienced the agony of convincing the agent that it was indeed a network fault. I was issued with new ref 1753931 and told to wait 7 days for no feedback and then phone again. By that time I may have replaced the my sims with Vodacom despite the greater cost.



7 Days are up. no feedback no change. I don't think it is worth trying to follow up.
Click to expand...

Phoned Cell C yesterday and said goodbye. Took out Vodacom 2+2 GB contract. Will now have to read and try to understand the fine print and watch my back but at least the network seems fair.
Pity about Cell C. I think it was all to good to be true.
 
I don't even check for Cell C reception on weekdays any more, I have a spare modem with a Vodacom sim, and I use that during the day.

Any big downloads take place at night on Cell C, daytime is just browsing.
 
Unite against Cell C

Ok, so I moved my extra iPhone line from Cell C to Vodacom. At my residence I have a WiFi router which uses an MTN sim and my two iPhone 5's which are on Vodacom.

On Vodacom I very seldomly dip into the 7Mbps range and I would say I average approximately 15Mbps and peak at 24Mbps using 3G (turned LTE off on my contract line as my download speeds are good enough). Latency between 40 - 50 ms.

With the router I average about 3.5Mbps and peak at 7Mbps. Latency between 50 - 65 ms.

While I was using a Cell C sim in the iPhone I peaked at 7Mbps but for the vast majority of the time I was unable to exceed 1Mbps and latency was between 500 - 900 ms.

I'm in the Mindalore area and I must say that both Vodacom and MTN have good networks around here especially Vodacom. So I don't think it is a national issue as my speeds with Vodacom are fast wherever I go.
 
I wonder if Cell C employees feel bad because they can't do anything about the situation. Truth is guys, that this will not get fixed. We are using a product that does not work and there's nothing they can do about it. They can't admit it either because well you know, they don't believe in transparency.
 
ultraviolet150 said:
CellC is getting worse and worse. Tonight is the worst so far. Even edge isn't working.
Click to expand...


Yes I can concur, the internet service on the network is unusable, one can not browse a webpage without it timing out, and it is imposable to retrieve email. I am totally fed up with this service we are receiving. Although trying to discuss this with the technical help desk or posting here, this non transparency will come to a end.

Moving forward I would like the CellC Rep (whom has been avoiding this and similar threads as if it was hell fire, probably following instructions from management I would assume ) to forward this message to your management.

Management of Cell_C
Are you aware of the internet data flow problem on your network? Are you aware we are entering week 6 of this issue without a word from your mouths. Well indeed your clients have been very very patient, but due to this ignorance of not even attempting to give some credible feedback of the problem or the resolve I would like to bring the following to you attention.

Are you as management aware that your adverts that you run read " The Power Is In Your Hands" and " Now Use It" (of cause you are) - Well are you aware that this is very misleading as far as company advertising goes, the comparison of what your adverts are saying and what the client is experiencing is not at all the same. Are you aware that in 2012 a new consumer law was launched and that this very painful subject of your network not being able to deliver a internet service fits nicely into the plate of a actionable consumer law complaint?

For the record this is not a avenue that any of us want to eagerly follow, but going forward it would seem you are leaving us no choice.

Please consider launching a avenue of communication to your customers updating us on this situation and what resolve paves the way on this long overdue issue.

Thank you for listening " The Ball Is Now In Your Hands"

----------------------------------------------------------------------------------------
The Consumer Protection Act Your Guide to Consumer Rights & How to Protect Them

Consumer Right No. 8
Right to Fair Value and Good Quality
What does this mean for the ordinary consumer?
Your right to demand quality service
Consumers are entitled to the following, when entering into agreements/contracts with suppliers:

Timely performance and completion of those services;
Timely notice of any unavoidable delays in the performance of the services;
High-quality services, which consumers are entitled to expect; and
Use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services.
Suppliers are required to remedy any defects in the quality of services performed or goods supplied; or refund the consumers a reasonable portion of the price paid for the services performed and goods supplied, in the event of these being sub-standard.

----------------------------------------------------------------------------------------
 
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i was in CT for argus this weekend.
perfect signal and fast internet. i'm now back up in JHB and nothing works.

- i still havent heard anything back from the cell C rep.
 
The wheels turning the fastest at Cell-C are the ones on the data counters - off the scale - and with that the associated revenue. Those that do get access to sites keep the revenue stream alive and the few thousand complaining MYBB members can be tolerated.

It will take a few months for the Shhhh to hit the fan - by then it may be too late for Cell-C to wake up and recover.
 
I am in Cape Town and went to return my Cell C data package last Thursday and, surprise surprise, they were amazed that I was even having issues.

I demanded a full refund, as my service has not worked for 4 weeks now (full signal, hardware fine, no data throughput).

They said they could only issue me with a refund after an engineer had been to my house to physically check everything and that one would call me as a matter of urgency. I said OK, but if someone has not been within one week from now, you will be seeing me again and this time my mood won't be so calm and pleasant. Have not heard anything yet.

The thing that really makes me angry is that thousands of users are paying for a service that does not work, yet Cell C really do not seem to care at all.
 
geeza_1 said:
I am in Cape Town and went to return my Cell C data package last Thursday and, surprise surprise, they were amazed that I was even having issues.

I demanded a full refund, as my service has not worked for 4 weeks now (full signal, hardware fine, no data throughput).

They said they could only issue me with a refund after an engineer had been to my house to physically check everything and that one would call me as a matter of urgency. I said OK, but if someone has not been within one week from now, you will be seeing me again and this time my mood won't be so calm and pleasant. Have not heard anything yet.

The thing that really makes me angry is that thousands of users are paying for a service that does not work, yet Cell C really do not seem to care at all.
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I feel your pain. They told me the same thing. I told them I was not interested, hello peter'd, phoned, bitched and moaned so much they cancelled my contract and refunded me. Also, log a complaint on ICASA's CPA form on their website. I got a reply from ICASA on the same day and a call from CellC within 2 days of that. Just insist on a cancellation, they have to cancel it. Not sure how lucky you will be getting last months money back but try. Good luck, you'll need it - you'll get drunk getting passed from department to department.

BTW: CellC is one of the better ones where CPA is concerned. They wont charge you any fees for the remaining installments, just for the device. So there is an easy way out to port away in the end...I'm on prepaid now, not signing a cellphone contract again as long as I live.
 
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No data in Rosebank

chrisparker said:
I feel your pain. They told me the same thing. I told them I was not interested, hello peter'd, phoned, bitched and moaned so much they cancelled my contract and refunded me. Also, log a complaint on ICASA's CPA form on their website. I got a reply from ICASA on the same day and a call from CellC within 2 days of that. Just insist on a cancellation, they have to cancel it. Not sure how lucky you will be getting last months money back but try. Good luck, you'll need it - you'll get drunk getting passed from department to department.

BTW: CellC is one of the better ones where CPA is concerned. They wont charge you any fees for the remaining installments, just for the device. So there is an easy way out to port away in the end...I'm on prepaid now, not signing a cellphone contract again as long as I live.
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Getting 4 bars 3G in the centre of Rosebank but absolutely no data throughput, what the hell is going on???
 
Hi,

Our network is working around the clock to attend to the trouble tickets we logged with them, if you are still experiencing challenges please send us the reference number so that we can escalate to them.

Regards
CellC|TM
 
Cell_C said:
Hi,

Our network is working around the clock to attend to the trouble tickets we logged with them, if you are still experiencing challenges please send us the reference number so that we can escalate to them.

Regards
CellC|TM
Click to expand...

Hi Cell_C, can you please send me a reference number for my query?
 
Cell_C said:
Hi,

Our network is working around the clock to attend to the trouble tickets we logged with them, if you are still experiencing challenges please send us the reference number so that we can escalate to them.

Regards
CellC|TM
Click to expand...

That's one massive 8 week long clock cycle you got going CellC! Why not say what's wrong, hmmmm? Let people know if they should commit to 24 month contracts or not. The business of the future will be around service delivery, time to get that ethics hat on and be transparent?
 
CELLC , instead of spending billions of rands to subsidise dirt cheap calls and data , rather spend the money on infrastructure in order that your subscribers can use the services you offer.

Like giving away a Porsche without an engine.
 
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