Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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biometrics said:
Hate to say it but when I saw Cybersmart was the backbone I didn't have much hope of this working out well. Would have loved to support Shaun and Paul but not with that company as the backbone.
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My thoughts exactly, but at that time OW was so bad that I thought WTH, I don't have anything to loose other than now paying R100 more since August with 100GB unshaped data and local gaming that went belly up early November with lag spikes on BF4 of 340ms that made game play annoying as hell and the fact that http and nntp downloads become cr@p too.
 
Not particularly happy with the performance, also noticed that I don't get their replies to support emails, even when they do reply (I noticed this by chance when they asked me to rate their service, an extract of their reply was included even though I never received it).

I could leave and buy 150gb capped account which should be enough for me. But I think I'll stay. They are really trying and I'm hoping my faith will pay off.
 
but I wonder why there are no complaints on cybersmart threads, or any activity at all for that matter? No clients left, or just quiet content clients?
 
wingnut771 said:
but I wonder why there are no complaints on cybersmart threads, or any activity at all for that matter? No clients left, or just quiet content clients?
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I think Cybersmart intentionally tries to avoid "power" users. I.E. Guys like us. I mean, they were one of the last ISPs to offer uncapped.
 
F1 Fan said:
Not particularly happy with the performance, also noticed that I don't get their replies to support emails, even when they do reply (I noticed this by chance when they asked me to rate their service, an extract of their reply was included even though I never received it).
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I have the same issue with support. They are looking into it.
 
Sorry to say but i'm out.
Wonder what changed, had 3 good day's with the old account. When I switched over to CW beginning of Nov.:D:D
Then the taps closed on gaming.
 
Fresh from the press :

Private Support
The upgrades are still rolling out, we do not have a concrete update from management yet, they said they would email customers directly. We do however have a plan B if the speeds do not improve and it should also be rolled out soon. All the details will be in the email that management will send out.
 
ghostim said:
Fresh from the press :

Private Support
The upgrades are still rolling out, we do not have a concrete update from management yet, they said they would email customers directly. We do however have a plan B if the speeds do not improve and it should also be rolled out soon. All the details will be in the email that management will send out.
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That's been their same response for almost 2 weeks now... Seems like an elusive mail that we never going to get...
 
My telephone has a dial tone but my router doesn't dial a connection. It just says line status : down. I tested the telephone on the same cable and it's 100%. How can I further troubleshoot?
 
adsl2 said:
My telephone has a dial tone but my router doesn't dial a connection. It just says line status : down. I tested the telephone on the same cable and it's 100%. How can I further troubleshoot?
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Phone telkom. There's no ADSL service on the line.
 
StormHorse said:
I'm curious how many of you are not going to pay for this month?
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I'm not prepared to, sorry!

I'm not paying for a capped, unshaped product that behaves and performs like an abused uncapped account!!

I downgraded from a 600gb account to a 100gb account around the 17th of November with the hope and on the pretense that performance related issues would be resolved on or before the end of the month. They have not. I'm not sticking around, sorry. You want loyalty, get a dog...
 
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