Official Crystal Web ADSL performance feedback thread Part 2...

[Yuu]

i got my login details for the new network... consistently cut me off the internet... used my old details and everything worked fine again...

anyone having my probz?

Your best bet is to contact live chat first before reporting on the forum if similar issues haven't been reported .

/You welcome Crystal Web

 

[Crystal Web]

i got my login details for the new network... consistently cut me off the internet... used my old details and everything worked fine again...

anyone having my probz?

It's incredibly difficult for me to do anything with your forum name.

It's always best to contact support so that we can see what's going on.

I haven't seen any reports of what you're experiencing though.

 

[Gboss]

Advise Needed!!!
Should I moan at support coz I haven't recieved my mail yet and my group was supposed to be deploying this morning? Or should I send beers?
Please reply I need a quick fix

 

[Crystal Web]

Advise Needed!!!
Should I moan at support coz I haven't recieved my mail yet and my group was supposed to be deploying this morning? Or should I send beers?
Please reply I need a quick fix

Send beers.

Details have started rolling out already - yours are coming up shortly as well.

 

[Iwojima]

Send beers.

Details have started rolling out already - yours are coming up shortly as well.

...and those that are CT or CT routed? Beers are cold and ready to ship.

 

[325i]

Also had the email about usage stats and thought it was my new account (on the Uncapped/Fusion account thingy)


/ Eagerly awaits new details

Just got the email now! Thanks CW

 

[S7wede]

Thanks for the update CW. I will gladly start trialing the new backbone the second I get home from work.

 

[Crystal Web]

Thanks for the update CW. I will gladly start trialing the new backbone the second I get home from work.

We ran a new batch of migrations today, so try to go easy at first as it's possible that everyone jumping on when they get home may cause issues here and there. We've got teams monitoring it all on our end now as well and we'll be making any adjustments needed on the fly (as best we can).

 

[Gatsby]

WooHoo....got my new deets. Was going do some work tonight but that will now be replaced by gaming latency "testing". Amped.
If the latencies are lower I would be chuffed cause the last week or so gaming was frustrating but other services have been 100%.

 

[mister]

We ran a new batch of migrations today

320kps stream playing perfectly

*bounce*

 

[Iwojima]

Anybody on an Xbox One or PS4 able to comment on latency and experience on the new network ?

Just received my new details. Will test the PS performance tonight.

 

[getafix33]

No mail for me as well. Where is this special treatment for early adopters? /sad

+1

+2

 

[Crystal Web]

320kps stream playing perfectly

*bounce*

Told you I specifically tested your service you had troubles with and put it on our list of priority things to get right.

Also helps when you are as patient and courteous with our staff as you've been. We tend to then bend over backwards for customers.

 

[WesleyR]

Yeah, got my details now too!! Can't wait to test, thanks @Crystal Web

 

[thewusman]

Just received my new details. Will test the PS performance tonight.

Thanks !

Looking for a new ISP so still watching this thread with interest ...

 

[karnuffel]

Got my mail. Looking forward to testing tonight. So far CW has been awesome.

 

[mister]

Told you I specifically tested your service you had troubles with and put it on our list of priority things to get right. Also helps when you are as patient and courteous with our staff as you've been. We tend to then bend over backwards for customers.

Much appreciated, it's working brilliantly so far. Not a single dropped packet since I started, and RDP to international is SUPER responsive. VERY HAPPY!

 

[jun_tao]

Just got the mail! Very keen to try it out this afternoon. Thanks very much guys!!!!

 

[balky]

Seems that nobody will be using Cybersmart going forward

 

[Yuu]

We ran a new batch of migrations today, so try to go easy at first as it's possible that everyone jumping on when they get home may cause issues here and there. We've got teams monitoring it all on our end now as well and we'll be making any adjustments needed on the fly (as best we can).

I did send a PM the other night but i will kindly ask here for others too, any chance those who won some data will get a slurpy taste ?