Official Crystal Web ADSL performance feedback thread Part 2...

[sm68]

I'll PM you the best config I've found there. .

PM me too please. Thanks.

 

[requiem]

I find it funny how people in today's digital world rage about things they should have been fully aware of if they actually read a product page. How damn daft do you have to be to purchase anything in this world blindly? (General observation)

You are quite right. I should have read every line of small print. When a capped product is advertised as being unrestricted (as you are paying per gb) - I incorrectly believed the advertising that I will have no speed restrictions imposed. (As historically this has been my experience with Capped Products being unrestricted untill you use your allocation).


I will not make the same mistake with CW again.

 

[crxboy]

I will say it again.


Claiming that there is no restrictions - then in a smaller font claiming there is restrictions - is not only dodgy but ****ing unethical.
In Simple terms - "NO SPEED LIMITS IMPOSED" does not equal "P2P traffic shaped to **** except between midnight and 6am."


Point is school fees - your company has proven it can't be trusted - you will lose many potential customers over things like this.

Shaping a capped product to 10% line speed is ridiculous. I am fully aware that capped packages are not uncontested but generally most capped products I have used obtain 90% of line speed 24/7 regardless of protocol used - until your cap runs out.

 

[Crystal Web]

I will say it again.


Claiming that there is no restrictions - then in a smaller font claiming there is restrictions - is not only dodgy but ****ing unethical.

We do not state that there are no restrictions. The "no speed limits imposed" is clearly within the context of how fast your line can handle, as many customers are not aware that capped synchronises to line speed. In fact most ADSL users are hardly as savvy in this respect as mybroadband members, and this helps to explain it.

I could completely understand the claim if we were hiding this, or if it really was in tiny, unreadable font, but it's really not at all. In fact I intentionally added it below the product highlights as it's a natural reading flow, so it has more chance of being read than placing it elsewhere on the page or in terms and conditions only. And I intentionally added it in the same font size as many other items on our website as well, to prevent this sort of accusation. To claim that' it is unreadable and was therefore missed would be akin to stating that nearly the entire site is unreadable. It's also added before the sign up details are entered to maximise its exposure prior to signing up.

If you go read other ISP websites, you won't find such disclosure of product terms and descriptions on their product pages like we do. Precisely because we view hiding these things as being rather unethical as well.

It's not our intention to mislead anyone at all, and I believe we are 100% upfront about the possibility of business hours contentions affecting certain protocol throughput. I've also taken on board the feedback and will look to increase this, as well as take any suggestions about being more transparent in this respect on board for the new website.

 

[crxboy]

lol well said requiem

 

[Gboss]

I find it funny how people in today's digital world rage about things they should have been fully aware of if they actually read a product page. How damn daft do you have to be to purchase anything in this world blindly? (General observation)

+1

Also WebAfrica Capped has the same restrictions as CW, this is not new for Home Capped.

I bolded the part in case the font was too small and people couldn't read it...

 

[requiem]

We do not state that there are no restrictions. The "no speed limits imposed" is clearly within the context of how fast your line can handle, as many customers are not aware that capped synchronises to line speed. In fact most ADSL users are hardly as savvy in this respect as mybroadband members, and this helps to explain it.

I could completely understand the claim if we were hiding this, or if it really was in tiny, unreadable font, but it's really not at all. In fact I intentionally added it below the product highlights as it's a natural reading flow, so it has more chance of being read than placing it elsewhere on the page or in terms and conditions only. And I intentionally added it in the same font size as many other items on our website as well, to prevent this sort of accusation. To claim that' it is unreadable and was therefore missed would be akin to stating that nearly the entire site is unreadable. It's also added before the sign up details are entered to maximise its exposure prior to signing up.

If you go read other ISP websites, you won't find such disclosure of product terms and descriptions on their product pages like we do. Precisely because we view hiding these things as being rather unethical as well.

It's not our intention to mislead anyone at all, and I believe we are 100% upfront about the possibility of business hours contentions affecting certain protocol throughput. I've also taken on board the feedback and will look to increase this, as well as take any suggestions about being more transparent in this respect on board for the new website.

'


Then change your website to put in the same font size "CERTAINER TRAFFIC RESTRICTED"

or "P2P restricted"

or "You will only get 5% of line speed when trying to use your cap during office hours on anything other than speed tests"


i.e. it is intentionally misleading.

P.S. - I never said it was unreadable - but funnily enough - it is in a font size less than half the size where you claim one won't be restricted.

Anyway - you have my feedback - use it or not.

 

[Orihalcon]

You are quite right. I should have read every line of small print. When a capped product is advertised as being unrestricted (as you are paying per gb) - I incorrectly believed the advertising that I will have no speed restrictions imposed. (As historically this has been my experience with Capped Products being unrestricted untill you use your allocation).


I will not make the same mistake with CW again.

How can you expect to pay what they (or any other ISP) asks for ADSL and expect a fully uncontended service? Honestly. Fork out that chequebook and pay 4k+ for guarenteed uncontended data and then you can complain.

Every single ISP contends p2p first when their network feels strain. Hell MWEB has all but blocked p2p entirely.

As you said, their product does not cater to your needs, so excercise your consumer right and move to a product that does.

Their product offering is pretty damn transparent compared to any other ISP and your experience in no shape or form - while negative for you - proves them to be dishonest.

 

[Drifter]

I tested CW using a trial account. Preformed exactly the same as my current ISP. Ping was 2ms quicker. But looking the 120GB capped account at R325 + R425 for line rental, it is more expensive than my current 10Mbps 75Gb + 75GB account.

 

[Crystal Web]

You are quite right. I should have read every line of small print. When a capped product is advertised as being unrestricted (as you are paying per gb) - I incorrectly believed the advertising that I will have no speed restrictions imposed. (As historically this has been my experience with Capped Products being unrestricted untill you use your allocation).


I will not make the same mistake with CW again.

As mentioned, I am very open to suggestions to make this more transparent. I feel adding it in decent sized font, adding it under the product highlights, adding it on the product page itself, and adding it prior to the sign up form is the best manner in which to ensure that it has maximum exposure without making it aesthetically unpleasing.

 

[requiem]

How can you expect to pay what they (or any other ISP) asks for ADSL and expect a fully uncontended service? Honestly. Fork out that chequebook and pay 4k+ for guarenteed uncontended data and then you can complain.

Every single ISP contends p2p first when their network feels strain. Hell MWEB has all but blocked p2p entirely.

As you said, their product does not cater to your needs, so excercise your consumer right and move to a product that does.

Their product offering is pretty damn transparent compared to any other ISP and your experience in no shape or form - while negative for you - proves them to be dishonest.

R4k for a whole 200GB?

You are confused.

 

[Hectic]

I was under the impression that my business account was supposed to be unshaped? There was no mention of shaping?
In fact I have an open ticket for weeks now regarding poor P2P speeds? (2 - 14KB/s)

Not once was shaping mentioned, although I specifically said that it looks like I'm being shaped. I was told that it was escalated and was told that the problem has been identified and that a fix will be implemented. I even asked the time frame, because I wanted to cancel the account if not fixed before 19th?

 

[Orihalcon]

R4k for a whole 200GB?

You are confused.

No I'm not. 4k+ is what uncontended data allocation sells for - and that is a slow connection as well by the way. Nowhere did I state this was on CW.

Sure you're not the one confused here?

 

[Crystal Web]

I was under the impression that my business account was supposed to be unshaped? There was no mention of shaping?
In fact I have an open ticket for weeks now regarding poor P2P speeds? (2 - 14KB/s)

Not once was shaping mentioned, although I specifically said that it looks like I'm being shaped. I was told that it was escalated and was told that the problem has been identified and that a fix will be implemented. I even asked the time frame, because I wanted to cancel the account if not fixed before 19th?

Yours isn't shaped though. I think there's some confusion here as one side argues about a product description and website placement, and valid network questions are asked from existing customers. Tough to reconcile forum names to accounts at all times in my head.

We have multiple controller profiles, and if memory serves correct you were placed on a custom profile. One that I did feedback directly to you if the grey matter on my side is still working 100%.

The only issue is with p2p speeds on capped accounts right now, or some of the unshaped profiles - part and parcel of numerous changes being pushed through on my side.

 

[Crystal Web]

No I'm not. 4k+ is what uncontended data allocation sells for - and that is a slow connection as well by the way. Nowhere did I state this was on CW.

Sure you're not the one confused here?

That would be an uncontended 2Mbps connection.

 

[Orihalcon]

That would be an uncontended 2Mbps connection.

Just so.

 

[kayvee]

No I am not going to read 372 pages , but how is sftp after hours on the capped accounts?

 

[Priapus]

I'll PM you the best config I've found there.

Thanks. What config?

 

[Pho3nix]

Was going to PM but figured I'd ask here. Any possibility of 6mb uncapped?

4 is too little and 10 is too much

 

[Phinix]

I was under the impression that my business account was supposed to be unshaped?

I was under the assumption that CWs business accounts were exactly that, business accounts where there are severe restrictions on nntp and p2p. If you want P2P then get off their business account and onto a normal account with a custom profile.