Are you satisfied with your Crystal Web account?


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Crystal Web

Crystal Web representative
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Great, thank you. Do your uncapped accounts work on the same star-rating system as other IS uncapped accounts?

Nope. No star rating system on uncapped. It's dynamic shaping. Streaming, gaming, and other real-time services are never shaped. Only downloads shape dynamically. No throttling either.

Our uncapped (as is currently on the website) is intended for those who game, stream, and download, but we encourage large download queues or gaming downloads to fire off from midnight (which all downloaders allow for) as these can be massive and place a lot of strain on the network. Customers who wish to use home uncapped to leave all downloads running all day long will eventually find we'll request them to download from midnight instead. It's really about maintaining a healthy network for everyone without us having to be punitive with throttling. The more responsible customers we have, the better, and the less likelihood there will be that we'll ever introduce punitive measures on the uncapped side.
 

Nintek

Member
Joined
Aug 13, 2011
Messages
12
Do you guys have a app for android and ios in the works for maintenance on your adsl lines like to recreate ports and resync?
 

Crystal Web

Crystal Web representative
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Do you guys have a app for android and ios in the works for maintenance on your adsl lines like to recreate ports and resync?

We certainly do, and part of the new development behind the scenes has been to make this possible. :)

Resync however has been removed from Telkom's Wholesale systems. No ISP currently has access to it, but there are new features being introduced by them to ISPs soon.
 

prodigyX

Senior Member
Joined
Mar 10, 2010
Messages
559
Thanks for your response, we will probably go for a 300gb capped account, as 40mb uncapped is a teeny bit out of their price range ;)

We'll sign up at the end of the month!
 

Hectic

Executive Member
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Sep 15, 2009
Messages
6,266
Can someone recommend me a downloader with a scheduler please? (Win8.1)
I previously used the free version of IDM, but for some reason I can't find one that doesn't have a lot of malware/Toolbars or is cracked.
 

Crystal Web

Crystal Web representative
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Thanks for your response, we will probably go for a 300gb capped account, as 40mb uncapped is a teeny bit out of their price range ;)

We'll sign up at the end of the month!

Just checked - it's the end of the month already. :D
 

prodigyX

Senior Member
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Mar 10, 2010
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559
Just checked - it's the end of the month already. :D

Lol.. I meant the end of next month - Unfortunately we've already paid Afrihost for April ;)

Unless there's some sort of trial account we could try? That would be the bees knees!
 

Crystal Web

Crystal Web representative
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3,978
Can someone recommend me a downloader with a scheduler please? (Win8.1)
I previously used the free version of IDM, but for some reason I can't find one that doesn't have a lot of malware/Toolbars or is cracked.

Most of these tools seem to want to install their adware services these days, which is quite disappointing. I quite like DAP, but I think it also wants to install adware. Rule of thumb: always read the installation wizard before clicking next. Most allow the option not to install these during the install process.
 

Crystal Web

Crystal Web representative
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Lol.. I meant the end of next month - Unfortunately we've already paid Afrihost for April ;)

Unless there's some sort of trial account we could try? That would be the bees knees!

Certainly is. Hop over on to chat and talk to the guys about a 1GB free test account.
 

Hectic

Executive Member
Joined
Sep 15, 2009
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6,266
don't know how good it is, haven't tried it yet but doesn't have adware or malware by the looks of it

http://www.freedownloadmanager.org/
Thank you.
Will give it a go.

Edit:

Thx.
This is the same software I previously used and is more than good enough for my needs.
I downloaded it sometime last week, but it wanted me to install some toolbar and it killed the installation if I declined. Wasn't from this site though.

Thank you for the link.
 
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Ho3n3r

Honorary Master
Joined
Apr 5, 2012
Messages
17,058
This is amazing. Just NO buffering.

Downloads are slow obviously, as expected, before midnight, but streaming is my main priority now, and it's working 100% with you guys.

Huge thumbs up!
 

Ho3n3r

Honorary Master
Joined
Apr 5, 2012
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17,058
Thank you.
Will give it a go.

Edit:

Thx.
This is the same software I previously used and is more than good enough for my needs.
I downloaded it sometime last week, but it wanted me to install some toolbar and it killed the installation if I declined. Wasn't from this site though.

Thank you for the link.

Download the one specifically in this thread, in the first post: http://www.freedownloadmanager.org/board/viewtopic.php?f=1&t=17016

That's 3.9.5. Avoid the FDM 5 Preview, it's a step backwards, no idea what they were thinking.
 

semaphore

Honorary Master
Joined
Nov 13, 2007
Messages
15,246
This is amazing. Just NO buffering.

Downloads are slow obviously, as expected, before midnight, but streaming is my main priority now, and it's working 100% with you guys.

Huge thumbs up!

What downloads are slow?
 

Hectic

Executive Member
Joined
Sep 15, 2009
Messages
6,266
Last edited:

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
Messages
3,978
Hi guys,

We've sent out a survey to our customers and would really love to get your feedback. Please check your email inbox - shouldn't take more than 5min to complete. :)
 

User4456

Well-Known Member
Joined
Nov 13, 2008
Messages
412
Hi guys,

We've sent out a survey to our customers and would really love to get your feedback. Please check your email inbox - shouldn't take more than 5min to complete. :)

Just completed. I really hope you guys are awarded ISP of the year!
 

SZN

Expert Member
Joined
Oct 13, 2009
Messages
2,905
@CW

Please see my post, #5775

Need to sign up for tomorrow.

Also, how long will it take for me to get the log in details once signed up? If i sign up tonight, will I get them before 8am tomorrow?
 
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