I understand you're frustration, we are all in the same boat,
But maybe you should read all of their feedback before posting? All is explained..
This is all good and well but let me add my 2 cents here.
I'm sure I'm not alone in saying this but as a customer I really appreciate the regular and honest feedback we've been receiving from CW regarding the current issues and as a new ISP in the market I understand that they will have their fair share of challenges in their attempts to get their network to a standard they would like.
That being said however, the reality is CW's problems should not be mine so I see no reason why I should be frustrated with an account that is currently way below par. As a paying customer I reasonably expect to get what I'm paying for, in my case a 4MB account, which for almost a week now I'm getting nowhere close to. My account has been struggling to do anything over 70KBp/s regardless of protocol and this is after 11PM in the evenings. I've not been able to achieve even 25% of the throughput that my line is capable of so this is not just merely a case of a degraded service. My line has basically become useless for anything other than browsing the MyBB forums...I mean for heaven's sake I can't even update my display drivers without it timing out on me.
In light of this I submitted my cancellation on the morning of the 19th however I was swiftly informed that account cancellations need to be in BEFORE the 19th of the month and not BY the 19th (as I thought) and that I would be invoiced for December as well. Now I accept that this is part of their terms and conditions but the simple fact is this is not a case of me wanting to cancel due to price or convenience, on the contrary it's a damn shlep to move elsewhere. It's simply a case of CW not currently being able to deliver the service they sold me so I should have every right to terminate "our" agreement with immediate effect.
How can CW expect me to honour my end of the deal when they are unable to honour theirs? How is this fair? Instead of CW saying "sorry to see you leave Mr Customer, we understand why you're leaving and hope to see you back soon" they pull the T&C card and try to lock me in for another month. Great so not only do they have a frustrated customer, but now an angry one too.
To me it would be a similar scenario if DSTV were to develope a "problem" where half of the premium channels on their premium bouquet suddenly became unavailable. They then tell their customers they're trying to rectify the problem but come month-end the issue still hasn't been resolved, yet they still debit my account with the full amount. I'd hit the farking roof and I would instruct my bank to immediately reverse the debit order and I would refuse payment until the full service is restored.
This is probably not the best analogy but I think I made my point.
Once again, I'm not trying to badmouth anyone or to drag CW's name through the mud here. I commend their efforts and I wish them all the best in their endeavors because as I said in a previous post, it's not easy pleasing the internet-hungry crowd. I have every intention of coming back to CW when their network issues are a thing of the past but right now it's unusable for me hence I will be leaving this "boat"...for now anyway.
