Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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    126
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Orihalcon said:
It's not listed on the site, but when you sign up for a capped account and you select a line option with it, you get the discount. CW commented that a page or 2 back :)

Hope that helps.

Unless I completely misunderstood his post...:erm:
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DTBA said:
What you looking for? Can you give us a better idea
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Currently on their Crystal Clear Premium Uncapped package. My ADSL 4MB line is still with Telkom, but the contract I had with them is now finished, so i'm thinking of moving the line over to CW as well, then convert to a 10MB capped option, i only do around 150Gb max a month. Most of my downloads scheduled between 12am-6am so the capped options would be ideal for me, so though i can save a few extra bucks by going capped and then use that extra few bucks to upgrade to 10Mb line.
 
Paparazzi said:
Currently on their Crystal Clear Premium Uncapped package. My ADSL 4MB line is still with Telkom, but the contract I had with them is now finished, so i'm thinking of moving the line over to CW as well, then convert to a 10MB capped option, i only do around 150Gb max a month. Most of my downloads scheduled between 12am-6am so the capped options would be ideal for me, so though i can save a few extra bucks by going capped and then use that extra few bucks to upgrade to 10Mb line.
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maybe look at the 90GB anytime + 360GB from midnight R295.
If you contact live support on there website they will help you and give you all the info you need and how much the line will cost with them
 
Paparazzi said:
Meh still no Capped Bundles on their new products!
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It's difficult to get all of the bundles displayed with a wide range of products these days. At least from an aesthetic perspective on the site. You can however simply add your Telkom line on "checkout" and it will be at the discounted price. :)

As an existing customer we can also amend your product accordingly and do the migration via the support desk.
 
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@CW

Getting shocking speeds of around 2.5mbps from PE to CT (SAIX speedtest) and to UK only around 1.5mbps (thinkbroadband) on my CW capped, with a 20mbps VDSL line with perfectly healthy line stats 800m from the MSAN.

Hopping onto VOX fatpipe and it's full speed ahead for SAIX local, 18mbps and 12mbps to the UK thinkbroadband servers.

Any suggestions ? Not enjoying this to be honest.

Account is pretty much useless today.

Edit to add Afrihost is full speed as well. IS capped must be buggered. Please advise.
 
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thewusman said:
@CW

Getting shocking speeds from PE to CT (SAIX speedtest) and to UK (thinkbroadband) on my CW capped.

Both around 2-3mbps.

Hopping onto VOX fatpipe and it's full speed ahead for SAIX local, 18mbps and 12mbps to the UK thinkbroadband servers.

Any suggestions ? Not enjoying this to be honest.
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Well to be honest, I have no clue why all other ISPs have ingrained in their customers to use speedtests as first call benchmarks of performance. I can see the simplicity in it, and how they hide around having to admit fault that way, but it's not a very good indicator. We prefer testing real worls performance, as in which specific services are you having troubles with, and we look behind the scenes a little more into those.

Difficult to diagnose anything at all from here right now, so always best to hop on to support and ask them. I saw a DNS problem logged on our systems last night, so my suggestion would be to test with Google DNS as well first. May have cropped back up again there.
 
Crystal Web said:
Well to be honest, I have no clue why all other ISPs have ingrained in their customers to use speedtests as first call benchmarks of performance. I can see the simplicity in it, and how they hide around having to admit fault that way, but it's not a very good indicator. We prefer testing real worls performance, as in which specific services are you having troubles with, and we look behind the scenes a little more into those.

Difficult to diagnose anything at all from here right now, so always best to hop on to support and ask them. I saw a DNS problem logged on our systems last night, so my suggestion would be to test with Google DNS as well first. May have cropped back up again there.
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Seems to be several services affected: ie. streaming Spotify buffering, saving a Spotify song for offline, sloooooooooow. Http downloads sloooooow, speedtests self explanatory.

When I was testing using the trial account and before last week's network maintenance things were peachy - and I always fire off a speedtest (local and UK) as a quick check. Was getting great speeds before that time.

Since then things appear to have nosedived, and while I'm not a betting man, I'm prepared to wager something is up on the IS backbone at present.

Hopefully it resolves itself as I still think this offering is great.
 
thewusman said:
Seems to be several services affected: ie. streaming Spotify buffering, saving a Spotify song for offline, sloooooooooow. Http downloads sloooooow, speedtests self explanatory.

When I was testing using the trial account and before last week's network maintenance things were peachy - and I always fire off a speedtest (local and UK) as a quick check. Was getting great speeds before that time.

Since then things appear to have nosedived, and while I'm not a betting man, I'm prepared to wager something is up on the IS backbone at present.

Hopefully it resolves itself as I still think this offering is great.
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Definitely something iffy there, and not seen across our customer base nor in our monitoring systems at all, so best to hop on support so we can see what's happening.
 
Been having performance problems this morning as well, especially Skype, haven't had time to jump onto support, will check again this afternoon
 
Ol' Mean Bastid said:
Been having performance problems this morning as well, especially Skype, haven't had time to jump onto support, will check again this afternoon
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Tested now with the same routing on the same account as yours - no hassles. We'd need to see on support as your line is a little dodgy at the best of times, so there's a note on our system to always rule out line problems as well in any diagnostics.
 
What happened to the support chat thingy? Want to move my line to cw but see no option other than sending a mail?
 
Swingblade said:
What happened to the support chat thingy? Want to move my line to cw but see no option other than sending a mail?
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Odd. It's all good here, and working. Bottom right is the chat badge and it's live.
 
Dade Murphy said:
Anyone on home basic uncapped? What is shaping like?
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Any comment on this, CW, I'm on premium uncapped and have seen the home basic offering on the new site - Could you advise how the shaping works on this?
 
How do I know whether I'm on Home Premium or Home Basic?

Also, which username and password do I use to log in onto the portal?
 
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Ho3n3r said:
How do I know whether I'm on Home Premium or Home Basic?
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We only released home basic last Friday, so unless you explicitly signed up for it since midday on Friday, you're on our premium uncapped account. Also ties in with the pricing. :)
 
Crystal Web said:
We only released home basic last Friday, so unless you explicitly signed up for it since midday on Friday, you're on our premium uncapped account. Also ties in with the pricing. :)
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OK thanks. :)

Also, which username and password do I use to log in onto the portal?

And is the performance exactly the same now as what I had before midday Friday?
 
ghostR said:
Any comment on this, CW, I'm on premium uncapped and have seen the home basic offering on the new site - Could you advise how the shaping works on this?
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http://www.crystalweb.co.za/faq.php

:D

It's a star rating system on home basic. Essentially, try to keep peak usage low and keep downloads scheduled for off-peak, and you're good. It does look at overall usage as well to an extent on a 10 day rolling window, but the strict criteria is peak vs off peak usage.
 
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