Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
Status
Not open for further replies.
Must be honest, I have not been enjoying my Crystal web account. Streaming is not nearly as good for me as it was on other ISP's and the shaping applied to torrents are insane, my speeds are crap even in the middle of the night.

How does cancelling work?

How long is the notice period?
 
thomascmyk said:
Must be honest, I have not been enjoying my Crystal web account. Streaming is not nearly as good for me as it was on other ISP's and the shaping applied to torrents are insane, my speeds are crap even in the middle of the night.

How does cancelling work?

How long is the notice period?
Click to expand...

I stream Netflix HD, Raspberry PI HD, and sometimes multiple stream... and I have never had a glitch, not even a hesitation.... I don't Torrent at all though. Not even one teeny-weeny one :p

So, I am always confused when people say that they have streaming issues, maybe I am just lucky here in Big Bay, Cape Town. :whistle:
 
Dipro said:
I stream Netflix HD, Raspberry PI HD, and sometimes multiple stream... and I have never had a glitch, not even a hesitation.... I don't Torrent at all though. Not even one teeny-weeny one :p

So, I am always confused when people say that they have streaming issues, maybe I am just lucky here in Big Bay, Cape Town. :whistle:
Click to expand...

Keep in mind that you're on an unshaped account.
 
Dipro said:
I stream Netflix HD, Raspberry PI HD, and sometimes multiple stream... and I have never had a glitch, not even a hesitation.... I don't Torrent at all though. Not even one teeny-weeny one :p

So, I am always confused when people say that they have streaming issues, maybe I am just lucky here in Big Bay, Cape Town. :whistle:
Click to expand...

I don't torrent during the day, well except for today because torrent speeds were too damn slow... I mean dial up might have been faster.
 
ghostR said:
Because one can get an instant response via live chat?
Click to expand...

I think the norm for most companies have been that mybroadband forums give better responses than their own inhouse support systems. Not saying that crystal web does the same, but most other ISP's regular support channels aren't worth much
 
frobbertze2 said:
I think the norm for most companies have been that mybroadband forums give better responses than their own inhouse support systems. Not saying that crystal web does the same, but most other ISP's regular support channels aren't worth much
Click to expand...

It's just something you get used to with crystal web I guess
 
Ho3n3r said:
Yoh... There's no chain of command. People can ask here, or on live chat. Why does this bother you?
Click to expand...

thomascmyk said:
Yoh... people need to learn how to not be an ...... awesome guy like Paparazzi

I find the forum more helpful than live chat... mind getting off your high horse?
Click to expand...

ghostR said:
Because one can get an instant response via live chat?
Click to expand...

Precisely GhostR. If you have issues hop onto LiveChat and CW will help you sort things out. Its not gonna happen immediately on the forums.
 
Ho3n3r said:
Yoh... There's no chain of command. People can ask here, or on live chat. Why does this bother you?
Click to expand...

frobbertze2 said:
I think the norm for most companies have been that mybroadband forums give better responses than their own inhouse support systems. Not saying that crystal web does the same, but most other ISP's regular support channels aren't worth much
Click to expand...

Thank you!
 
Ho3n3r said:
So what? Response is more complete here.
Click to expand...

It will take longer to get a response here, And the oke was asking for cancellation periods? How much more "complete" of a response can you get on here vs live chat?
 
ghostR said:
It will take longer to get a response here, And the oke was asking for cancellation periods? How much more "complete" of a response can you get on here vs live chat?
Click to expand...

So here is a question directly for you: Are you the gatekeeper of this forum? or how things should be done?

If you had anything helpful to say I would have appreciated it. Instead you choose to go on because I didn't use live chat? lol...
 
thomascmyk said:
So here is a question directly for you: Are you the gatekeeper of this forum? or how things should be done?

If you had anything helpful to say I would have appreciated it. Instead you choose to go on because I didn't use live chat? lol...
Click to expand...

It makes more sense to go onto Live chat directly and get a response immediately vs waiting for a response from Shaun here.

I shall not get into a debate.

/ends
 
ghostR said:
It makes more sense to go onto Live chat directly and get a response immediately vs waiting for a response from Shaun here.

I shall not get into a debate.

/ends
Click to expand...

It makes sense to YOU!

Everyone can make their own choices for their own reasons. Mine being that I have had better luck on the forum than I have had experiences with live chat. Is that okay with you? or would you like me to delete my posts and go on live chat?
 
thomascmyk said:
It makes sense to YOU!

Everyone can make their own choices for their own reasons. Mine being that I have had better luck on the forum than I have had experiences with live chat. Is that okay with you? or would you like me to delete my posts and go on live chat?
Click to expand...

Nope, Do as you please.

@CW,

That fault i told you about, is resolved - Back to 32mbps speeds :D
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X