Incorrect. People are fed up paying premium prices yet receiving the opposite in terms of service/ products.
South Africans in general are fed up at everything they paying too much of and receiving below par services.
I see nothing wrong with discrediting a ISP which once was number 1. Maybe they needed this bad publicity in order to fix their house!
It's easy to forget that at one point this was indeed the case. It's funny how things can turn around.