Openweb uncapped ADSL feedback

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I do apologize for the email. Our new CP will indeed be an improvement as we are introducing SMS notifications as well, which will eliminate the uncertainty of Email delivery.

nihilist said:
I checked again, no such email was received. My friend also did not receive notification of this change.

Very disappointed again.
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MrBEEP said:
1. Each service level has its own shaping rules. For Example, Gold is shaped on downloads only during office hours and unshaped after hours.
Click to expand...

Can you elaborate on "downloads" ? We do not make use of any p2p/file sharing sites, all our traffic is standard http, ssh, etc; but we do download the usual kinds of material and to an extent, video streaming sites. It's going to be unfortunate if the shaping of http downloads / surfing is shaped during office hours. Thus far since the switch I've noticed a reduction in speed and latency.

If standard http downloads are shaped to the point where server updates are slow, email attachments from Gmail and so on are unreasonably slow then we will have to reconsider.

Thanks for your time and the reply.
 
Downloads would be your heavy protocols, and will only be shaped if the network is busy.

The protocols you describe will not be subject to shaping.

If you are experiencing a problem, please email me [email protected] so that I can take a look for you. The network is running smoothly, thus you should not be experiencing issues.

nihilist said:
Can you elaborate on "downloads" ? We do not make use of any p2p/file sharing sites, all our traffic is standard http, ssh, etc; but we do download the usual kinds of material and to an extent, video streaming sites. It's going to be unfortunate if the shaping of http downloads / surfing is shaped during office hours. Thus far since the switch I've noticed a reduction in speed and latency.

If standard http downloads are shaped to the point where server updates are slow, email attachments from Gmail and so on are unreasonably slow then we will have to reconsider.

Thanks for your time and the reply.
Click to expand...
 
There seems to be some issues on OW IS since yesterday - I can't complete a traceroute to Google.com or even a Telkom router (196.25.1.1)

No problems on my home Mweb account though.
 
nihilist said:
There seems to be some issues on OW IS since yesterday - I can't complete a traceroute to Google.com or even a Telkom router (196.25.1.1)

No problems on my home Mweb account though.
Click to expand...

No problems with my IS account:

Code: 
Tracing route to google.com [196.23.168.179]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  home.gateway [192.168.1.254]
  2     6 ms     6 ms     5 ms  196-210-159-1.dynamic.isadsl.co.za [196.210.159.
1]
  3    14 ms    14 ms    14 ms  cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
  4    15 ms    15 ms    14 ms  cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
  5    16 ms    15 ms    17 ms  196.26.0.61
  6    15 ms    15 ms    15 ms  csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
  7    15 ms    15 ms    15 ms  196.23.168.179

Trace complete.
 
root@#########:~# traceroute www.google.com
traceroute to www.google.com (196.23.168.187), 30 hops max, 60 byte packets
1 #########.local (192.168.0.254) 0.196 ms 0.124 ms 0.181 ms
2 gateway (196.210.130.1) 6.190 ms 8.615 ms 10.958 ms
3 cdsl2-rba-vl2563.ip.isnet.net (196.38.73.213) 35.724 ms 35.679 ms 35.632 ms
4 cdsl2-rba-vl150.ip.isnet.net (196.38.73.9) 35.580 ms 37.602 ms 39.923 ms
5 168.209.1.140 (168.209.1.140) 40.879 ms * 45.715 ms
6 csw6-pkl-tg2-7.ip.isnet.net (168.209.1.189) 49.824 ms csw5-pkl-tg2-7.ip.isnet.net (168.209.1.188) 50.594 ms 53.209 ms
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MrBeep I will email you on Monday if we still have issues, I can't practically do much right now remotely.
 
Seems normal here too for me on IS...

tracert www.google.com

Tracing route to www.l.google.com [196.23.168.159]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.0.1
2 23 ms 23 ms 25 ms 196-210-201-1.dynamic.isadsl.co.za [196.210.201.1]
3 26 ms 27 ms 26 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 27 ms 25 ms 27 ms 196.35.115.128
5 28 ms 29 ms 33 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 57 ms 56 ms 53 ms 168.209.100.213
7 53 ms 53 ms 60 ms csw6-pkl-tg2-7.ip.isnet.net [168.209.1.189]
8 54 ms 54 ms 56 ms za196-23-168-159.cache.googlevideo.com [196.23.168.159]

Trace complete.
 
MrBEEP,

I am experiencing endless performance problems with my Openweb GOLD uncapped account (1MB).

Every week I submit a problem ticket and I get a new account on maybe a different backbone, sometimes not.
Although the account tends to perform as would be expected of the GOLD account for the first day, it invariably bogs down again to dismal throughputs. And I am referring to after-hours and weekends to counter the smart-asses. ;-)

My area has recently been upgraded by Telkom so that I can connect at higher speeds - previously could only connect at 1MB - and now I find myself undecided to continue with a supposed premium account that is so unreliable.

I am also in the Dirtbin area, but this is unrelated..

My Sharks have disappointed today, so I am hoping for some good news and prospects.

Before I upgrade my Telkom ADSL line, I need to have this issue bedded down.

I have had 4 different openweb accounts over a period of 3 months now.

I'd like some reliability and stability for a bit now...
 
Getting pretty terrible speeds - mostly under 15k/s with a few exceptions. OW 1mb Silver, Cape Town.

Started doing this last night, 10:30 maybe 11pm.
 
Hi coralsea,

Your problem was related to your Telkom port. I have requested a reset, pending confirmation from you the the issues has been resolved

coralsea said:
Getting pretty terrible speeds - mostly under 15k/s with a few exceptions. OW 1mb Silver, Cape Town.

Started doing this last night, 10:30 maybe 11pm.
Click to expand...
 
Hi Aquadyne,

Please email me: [email protected] Include your MyADSL nickname and ADSL username so that I can investigate

Aquadyne said:
MrBEEP,

I am experiencing endless performance problems with my Openweb GOLD uncapped account (1MB).

Every week I submit a problem ticket and I get a new account on maybe a different backbone, sometimes not.
Although the account tends to perform as would be expected of the GOLD account for the first day, it invariably bogs down again to dismal throughputs. And I am referring to after-hours and weekends to counter the smart-asses. ;-)

My area has recently been upgraded by Telkom so that I can connect at higher speeds - previously could only connect at 1MB - and now I find myself undecided to continue with a supposed premium account that is so unreliable.

I am also in the Dirtbin area, but this is unrelated..

My Sharks have disappointed today, so I am hoping for some good news and prospects.

Before I upgrade my Telkom ADSL line, I need to have this issue bedded down.

I have had 4 different openweb accounts over a period of 3 months now.

I'd like some reliability and stability for a bit now...
Click to expand...
 
200kBits/s on a 1MBps account !!!!

I just did a speedtest on my 1 MBps Openweb Uncapped account.

Download speed of only 200 kBits/s !!!

What is going on?

:mad::mad::mad::mad:
 
Must be a fluke.
2103731589.png
 
Ah, 180KB/s only during office hours on an http download. Getting the latest ClearOS iso. I hope this is not a reflection of IS daytime speeds.
 
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