Telkom FUP cap errors

[ponder]

I'm now on FUP2, thanks telkom!

 

[ld13]

Can't wait for Fibre.

At this stage I would be tempted to suggest that you DO wait with the fibre thing. Unless you get openserve/telkom coverage. Things seem to be fairly OK there. But in the end it is all about location, location, location.

 

[thunder&milkshakes]

I reached FUP3 for about a week now . The struggle is real.

 

[SYNERGY]

At this stage I would be tempted to suggest that you DO wait with the fibre thing. Unless you get openserve/telkom coverage. Things seem to be fairly OK there. But in the end it is all about location, location, location.

Getting Fibre with SADV through DFA soon. Hopefully.

 

[xtacy]

The telkom android app is also messed up.. This afternoon my usage showed 407,2gb then tonight it showed 293gb....i also checked this afternoon on the telkom portal on my pc and it showed i used 362gb and tonight it went back to 245,4 gb... Same thing happened last month and they pushed my rolled over date to 8th of January.Im on the 4mb uncapped

 

[Newsfeed]

We have followed up with Telkom regarding over-reporting in the customer portal and its impact on FUPs being implemented on user accounts.

 

[Happy Days]

Of course Telkom is going to tell you to use the portal that shows the higher figures. It clear that they base their FUP levels on the higher numbers.

Also, check that they don't randomly change your reset date to a different date. Two months ago, I stayed on FUP 3 for an extra week.

 

[Christo4]

Once you've reach FUP 3 Telkom changes the reset date.

 

[Christo4]

4 mb . Reached 360 gb / FUP 3. REDUCED speed now 0.05 gb so they say. Reset date changed to 8 Feb. Speed Test gives 0 mb.
But I am streaming the cricket. No buffering. What more can I say.
Way to go Telkom.

 

[ponder]

Why do I have no priority pass option? I have not used any priority passes yet?



Tried messaging them on twitter but useless. Trying to get some work done here.

 

[Diesal]

Amazing, spin from Telkom.

I use rain LTE from 11 PM to 6 PM (the next day) and yet some how I manage to rake up a total of 128 Gigabytes in 155 hours (5 hours a night * 31 days) - it would seem to me that the SAIX figure (65 GB) is the correct figure...

I can confirm I don't download on my ADSL line anymore, which makes the portal's figure bizarre

 

[bwana]

Why do I have no priority pass option? I have not used any priority passes yet?

View attachment 613802

Tried messaging them on twitter but useless. Trying to get some work done here.

Click on Manage Service.

 

[Diesal]

Contiued: Telkom's figures would imply that I'm using roughly 1 GB an hour, but my MikroTik reports 8 Gigabytes have been used over 5 days!



Therefore according to Telkom I've used (25 Gigabytes over the past 5 days ( (1Gb an hour x 5 hours) x 5 days)
userstats site:


Would you believe it that equates to roughly 8 gigabytes

Therefore Telkom has mislead you Mybroadband

@Newsfeed is that enough for a follow up.

Edit Edit Edit: You need to include the 25th as today's figures probably not reflecting on their system.
Brings me up to 9 GB still close enough to the MikroTik's reported figure.

 

[SYNERGY]

They reset my usage, thankfully. Messaged on Facebook.

 

[ponder]

Click on Manage Service.

Thanks

 

[whipper]

im already on FUP level 2 on the second day of the month with 291Gb showing on customer portal!! and only 4Gb on saix usage tracker. WTH !This is ridiculous. Im on a 4Mb uncapped line.

 

[Spontaneous spinach]

Lol

 

[A3@MBB]

Last night the Telkom portal was down for me and could not check, but logging in now and all seems "fine" again.
Maybe a bit too early to tell, but discrepancy now is a fraction of what it was last month when measured against SAIX usage logger.

 

[Suspect99]

Portal 34.56
Saix 32.4
mobile 0.18GB
Looks better now

 

[Newsfeed]

Telkom usage portal horribly inaccurate – Users

Telkom was asked for comment on the matter and acknowledged our questions, but it did not provide feedback by the time of publication.