cool ideas isp

  1. T

    What takes so long for line activation on Frogfoot?

    Generally curious as to what takes so long for a fibre line to get activated? i moved into my new apartment on the 1st of May and there's an existing ONT from the previous tenant and i already have a router so no installation is required, my service provider, Cool Ideas has been requesting for...
  3. Anthro

    Signing up for CISP (Cool Ideas) - as a Business user

    [Placeholder Post]
    • Anthro
    • Thread
    • cisp cool ideas cool ideas isp customer experience customer feedback hellopeter hellopeter.co.za
    • Replies: 117
    • Forum: Fibre ISP Discussions
  4. JollyFerret

    Which ISP is the best between Rocket Net, AfriHost, and Cool Ideas in 2024?

    I'm currently in the market for an ISP at my new place, which is under MetroFibre. I've been reading that AfriHost and Cool Ideas have been consistently ranked as the Top 2 SA ISPs over the last couple of years, which is why they're on my short list. RocketNet is my current ISP. When I reached...
    • JollyFerret
    • Thread
    • afri host afrihost cool ideas cool ideas isp isp isp choice isp help metro fibre metro fibre networx rocketnet
    • Replies: 19
    • Forum: Fibre ISP Discussions
  5. R

    Cool ideas blocking firefox addons

    I recently became aware on the 21 Sept that i could no longer access firefox addons i keep gettingError code: PR_CONNECT_RESET_ERROR Please can someone help me address this situation
  6. P

    No internet since Wednesday on Vumatel

    Please assist as multiple users affected in Glen Marais proper in Kempton Park since Wednesday No feedback except that technicians are investigating but no one coming out to do so COOL-20230216-1135543 Vumatel ISP-1085248
  7. Ella2201

    Line Cancellation

    We have just moved home and last week we signed up for our new FTTH connection with Cool Ideas. We are still not connected because they say Vumatel says the old line will only be cancelled on the 25th of December. But the past tenants say that as of the first of December their line was...
  8. FumblesOne

    Home Connect ISP

    Hi guys, first time posting here in need of a bit of information, currently looking into new ISP options and my choices I've got narrowed down to is Cool Ideas and Home Connect, I was wondering if anyone in Durban knows the kinds of connection I would get to and EU server and Middle Eastern...
  9. C

    A pity about the setup fee when migrating from another ISP

    Have been with Afrihost for very many years and have heard good things about Cool Ideas. Wanted to sign up but see that there is a R999 setup fee or alternatively a claw back fee if cancelling within a year. While I understand the fee for new fibre installs, my infrastructure is already setup...
  10. O

    Intermittent connection loss

    Good day. I was wondering if anyone could help me out please. I'm having issues where my internet connection drops completely. I have a ticket open. #COOL-20210815-749059. Basically they asking me to plug laptop into fibre box and do mtr tests while the problem is happening. This is basically...
  11. C

    RSA WEB vs COOL IDEAS?

    Im about to sign up with an ISP on the Frogfoot network. Who would you recommend between RSA WEB or COOL IDEAS? Anyone have any experience with gaming latencies on RSA WEB? I play PubG and arma3 and use anydesk to control photoshop remotely. (working from home) Low Latency is important...
  12. A

    Connectivity issue since yesterday (ref number:636712)

    Hi, yesterday my line went down and technicians from Vumatel came to look at it in the afternoon. On the instruction of a network operator who believed that my line had been recorded as cancelled (it wasn't) the technicians removed the box and replaced it. I was told the line would be up today...
  13. R

    Cool Ideas - Cancellation Fee to Cancel A Service??? R1500

    Howzit MyBB Community, Recently, Openserve announced price reductions across their product range,. Afrihost very quickly responded, by initiating a free upgrade campaign! Same bucks...more speed. As a then loyal Cool Ideas customer, I called to enquire as to what their plans were. They...
  14. MDKza

    Openserve Line Migration Maddness

    Hi guys, Thought I'd share my story with you. Mid March 2019 I did the months notice cancellation with Axxess, that happened fine and the line was cancelled. Cancellation date was 1 May 2019. 29 April 2019 Received B number from Axxess forwarded it on to Cool Ideas. They confirm when the...
    • MDKza
    • Thread
    • axxess cool ideas isp fibre line transfer openserv telkom
    • Replies: 64
    • Forum: Fibre Networks
  15. E

    Cool ideas worst isp for customer service! stay away!

    Seven days ago I signed up to Cool Ideas ISP for a new fibre line for the house I will be moving into. I was impressed that they were voted best ISP. I have not yet used their service the router is still unopened and there is no power going to the CPE box. I replied to one of their billing...
  16. B

    Cool ideas downgrading line

    Cool ideas recently downgraded our line from 100/50 to 100/10 without informing us, apparently they downgraded us from our contract 100/100 in 2017 without us noticing or being informed. Has anybody else had this happen to them?
  17. Pr0zac

    Migration from WebAfrica (Vumatell) to Cool Ideas - Questions

    So I've had my fiber with WebAfrica (WA) through Vumatel for almost a year now and got it as soon as my neighborhood (Parow North, Cape Town) went live. I started with a 20/2 Mbps basic package, but I'm medically retired/disabled so home a lot) and eventually started working from home again...
  18. s0lar

    Cool Ideas FTTH - blocking inbound connections?

    Hi All, I moved from C-Fibre to Cool Ideas. Since then my inbound connections (I ssh into my cluster every now and then) are blocked. Does Cool Ideas filter inbound connections? This would be a deal breaker for me :(
  19. Amine

    MetroFiber, Cool ideas or Cell©

    Hello Everybody Trust you are all well, i have a little confusion and i want to clear it. in our state/complex they had an open day for ISPs and everyone tried hard to be better the others out all of them i have picked 3 for uncapped unshaped services. 1st one is MetroFiber which is the...
  20. Jade @ Absolute Hosting

    Advice Needed - Axxess or Coolideas

    Howzit guys, Need some advice here. Long story, but please read and advise I had made contact with Cool Ideas a few months back in order to transfer existing line from Telkom to them as they are able to offer 200MB on Openserve's network and Telkom are not. Cool ideas advised that because Im...
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