10 Mbps ADSL availability checker

If you have been upgraded to 10Mb, indicate which Province you live in.

  • The Eastern Cape

    Votes: 3 0.9%

  • The Free State

    Votes: 2 0.6%

  • Gauteng

    Votes: 33 9.8%

  • KwaZulu-Natal

    Votes: 17 5.1%

  • Limpopo

    Votes: 1 0.3%

  • Mpumalanga

    Votes: 0 0.0%

  • The Northern Cape

    Votes: 0 0.0%

  • North West

    Votes: 2 0.6%

  • The Western Cape

    Votes: 45 13.4%

  • No upgrade as yet

    Votes: 233 69.3%
  • Total voters
    336
Soapy_Bubbles said:
I just sat on the phone for over an hour firstly with Telkom representitives telling me to dial different numbers and finally getting to the right place after holding for 40mins. Their response was... "all exchanges have been upgraded but 10mbps is not open to the general public"... Seriously, I had to wait that long for someone to be that unhelpful!
Click to expand...
You should have taken the persons name, that sounds like a lot of bunk to me.
 
Ai my exchange wat in Durbanville sit is blykbaar 10Mbps, maar die DSLAM aan wat ek konnekteer se sagteware is blykbaar nog nie opgedateer nie.

Ek weet nie of Telkom stront gesêls met my nie, maar nou ja.
 
Soapy_Bubbles said:
I just sat on the phone for over an hour firstly with Telkom representitives telling me to dial different numbers and finally getting to the right place after holding for 40mins. Their response was... "all exchanges have been upgraded but 10mbps is not open to the general public"... Seriously, I had to wait that long for someone to be that unhelpful!
Click to expand...
This is TOTAL BS !!!!
 
Soapy_Bubbles said:
I just sat on the phone for over an hour firstly with Telkom representitives telling me to dial different numbers and finally getting to the right place after holding for 40mins. Their response was... "all exchanges have been upgraded but 10mbps is not open to the general public"... Seriously, I had to wait that long for someone to be that unhelpful!
Click to expand...

Hmmmm... depending on what they meant with the phrase "not open to the general public" because in my books that opens a can of worms... What exactly do they mean by it?
 
Huh? The result of the "ADSL Checker" has now changed for both my home and work numbers (central Stellenbosch):

ADSL Support : Your exchange support ADSL

Max speed supported by your exchange: 10240
Click to expand...

Yet my router still says G.DMT? (ADSL2 and ADSL2+ are both enabled as possible modulations, so it would have automatically switched over if it was available).

Should I try and beg them to plug me into a different port?
 
gksa said:
Huh? The result of the "ADSL Checker" has now changed for both my home and work numbers (central Stellenbosch):

Yet my router still says G.DMT? (ADSL2 and ADSL2+ are both enabled as possible modulations, so it would have automatically switched over if it was available).

Should I try and beg them to plug me into a different port?
Click to expand...
If you are too far from the exchange and you can synch at 10mbps (ADSL2+) then they drop you to G.DMT and will lock you in at the next best speed that can synch and remain stable.
 
MickeyD said:
If you are too far from the exchange and you can synch at 10mbps (ADSL2+) then they drop you to G.DMT and will lock you in at the next best speed that can synch and remain stable.
Click to expand...

My SNR is 27.3 and my attenuation is 17.0 - I've been told that it means I can't be that far from the exchange... is that right? I haven't ever seen any of the newer style "cabinet exchanges" in Stellenbosch - just the old blue and green boxes. So I assume there is only one central exchange in an actual building and that is might be in or near the old Post Office (which is just down the street). Would that be a good bet?
 
gksa said:
Maybe I should go and flash my best smile at the shop - who knows, it just might work.
Click to expand...

Seems they dreaded my threatened visit and bumped me up to ADSL2+ at home... but only syncing at 8Mbps. My attenuation is now 23.5 dB and my SNR 16.0 dB. According to ADSL Theoretical Speed Calculator, it estimates me at 1.7km from the exchange, though I swear it would have to be less than 1km, even in cable distance. Perhaps Telkom's cable loss is higher than average?

I also says should be able to go up to even 18 Mbps with this attenuation - or is the problem with the SNR?

Current speedtest.net results:
Johannesburg:
1435805014.png

San Jose, CA:
1435812452.png

Paris, France (no test server in Marseilles?):
1435816459.png


International is twitchy as all hell... I need a new ISP.
 
Last edited:
kevinswan007 said:
Table View, CT. supports 10 Mbps. But telkom wont upgrade if asked. "It will be done when its done" So its a luck of the draw, even if the exchange does support it.
Click to expand...

Not true. just dial into 0800 375 375 and get them to push it. The guys at the office cannot yet. I am getting between 6 - 8 because of the distance and crappy legacy wiring

Just make sure that you log in to your router and check the the noise margin down doesn't drop below 5.0db or it will lose sync.
 
gksa said:
Seems they dreaded my threatened visit and bumped me up to ADSL2+ at home... but only syncing at 8Mbps. My attenuation is now 23.5 dB and my SNR 16.0 dB. According to ADSL Theoretical Speed Calculator, it estimates me at 1.7km from the exchange, though I swear it would have to be less than 1km, even in cable distance. Perhaps Telkom's cable loss is higher than average?

I also says should be able to go up to even 18 Mbps with this attenuation - or is the problem with the SNR?

Current speedtest.net results:
Johannesburg:
1435805014.png

San Jose, CA:
1435812452.png

Paris, France (no test server in Marseilles?):
1435816459.png


International is twitchy as all hell... I need a new ISP.
Click to expand...

Yes that could well be the issue. Try Afrihost they are quite good.

As for Telkom you could listen to your phone line, is it noisy? buzzing? popping? can you hear anyone else talking?

Any of the above and you have a solution to your problem. Call it in on 10215 get the ref number and then call 0800375375 once the problem is sorted and boost away.
 
My line is now synching at 6Mbps/645k but when I phone telkom to ask if we can attempt a higher speed, they tell me "Sorry but that exchange only supports 6Mbps".

Is this true? Why upgrade an exchange to 6Mb and not 10Mb, especially if they have replaced equipment?
 
webslave said:
Not true. just dial into 0800 375 375 and get them to push it. The guys at the office cannot yet. I am getting between 6 - 8 because of the distance and crappy legacy wiring

Just make sure that you log in to your router and check the the noise margin down doesn't drop below 5.0db or it will lose sync.
Click to expand...

So the checker says my exchange can do 10mbps, should I call 0800 375 375? They won't enable it automatically?
 
followed the link in the article got this error

404 Not Found
Resource /checkadsl/check.htm not found on this server

Telkom fail again?
 
Do they not enable it automatically I have 6 Mb downstream atm. Do you have to call that 0800 375 375 number?
However it says I should get 10Mb in my area.
What is a good range for downstream attenuation ?
am guessing 15 - 30 db ??
 
Ok the correct number is 0800 500 200, then option 2. They are slow unfortunately, the web says I'm upgraded, their systems says not yet, so I will call 15 sept again.
 
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