Sign up with Google
DJ...
Banned
- Joined
- Jan 24, 2007
- Messages
- 70,287
Well here's the thing:
if one ISP moves it into the holding pool it is easy and completed within minutes. When Telkom do it, we find delays and errors all over the show. So when Telkom now process it, we double-check everything first and confirm feasibility, then submit the request. So in this case it has returned unfeasible already. But that's not to say it's correct - it's usually some form of admin delay on their end. So we re-check every hour for you, and once it updates to feasible we process immediately. We then wait for Telkom to confirm final movement into the ISP's management and then finally update you about it.
There is no set time, ever. Typically, if Telkom have done their job properly and there are no delays, it takes around a few minutes. If however their system is down or admin is delayed, or they've mad an error, it can take a day or so, and in the worst cases around 3 days of back and forth between us and them for them to fix things.
For an ISP it's now actually really simple. Line moves into holding pool > we request migration > Telkom confirms completed. When another ISP does it, it usually works this way. In reality we find delays however on the odd occasion when Telkom do this. We however process immediately for you...
