Crystal Web ADSL performance feedback thread Part 3...

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Icemanbrfc said:
Whats your latency like on international Bryn?
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I'm on my Afrihost account atm, and it sucks hard. CW has excellent international though whenever I switch to it. From my experience, no other ISP touches CW for gaming on European servers.

When I had fibre at my previous address, gaming latency to Europe was what I used to get for local. Around 150ms.
 
Crystal Web Management said:
You're 100% correct. It may even be better to link to a set group of the most popular packages for fibre which include capped and uncapped to make this process more intuitive.

Thanks for the feedback. Feature change 3 from mybb has been submitted.
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:D

Here are a couple more:

- the burger menu is not necessarily obvious to everyone - you may want to link to it when clicking on the CW logo as well
- the scaling is 'slightly' out on the Edge (Firefox as well) browser - ie the twitter icon is cut off in the footer requiring a 'side scroll' to get to it
- The "blue" magnifying glass icon on a blue background when using the search map - let's just say it's not easy to find and leave it at that (oh ja, :D I see the eventual link also goes to the uncapped package)

and finally, what happened to all the other useful information that used to be on the old site? the FAQ's, the stuff about Newservers, etc

PS: I really like the fact that Support options (tel numbers, email, and hours are clearly listed on the homepage)
 
AfricanTech said:
:D

Here are a couple more:

- the burger menu is not necessarily obvious to everyone - you may want to link to it when clicking on the CW logo as well
- the scaling is 'slightly' out on the Edge (Firefox as well) browser - ie the twitter icon is cut off in the footer requiring a 'side scroll' to get to it
- The "blue" magnifying glass icon on a blue background when using the search map - let's just say it's not easy to find and leave it at that (oh ja, :D I see the eventual link also goes to the uncapped package)

and finally, what happened to all the other useful information that used to be on the old site? the FAQ's, the stuff about Newservers, etc

PS: I really like the fact that Support options (tel numbers, email, and hours are clearly listed on the homepage)
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Burger menu we are trying to figure out a solution that makes sense.
Will pass on the edge issue
The map is not fixed. There are bugs on it and that is one.

As for useful info, it's all there but rather than have one single FAQ we've now put it in individual product FAQs so each can be customised and tailored, and more detailed. The new server info is still to go up.
 
Bryn said:
I'm on my Afrihost account atm, and it sucks hard. CW has excellent international though whenever I switch to it. From my experience, no other ISP touches CW for gaming on European servers.

When I had fibre at my previous address, gaming latency to Europe was what I used to get for local. Around 150ms.
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Aah okay, thats pretty impressive. Im not a heavy gamer, but was just wondering. Is there a difference between the Capped packages on CW? I see there is a xtreme one and another one.
 
Icemanbrfc said:
Aah okay, thats pretty impressive. Im not a heavy gamer, but was just wondering. Is there a difference between the Capped packages on CW? I see there is a xtreme one and another one.
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Every package has an FAQ which explains it in more detail, and each product card itself describes it too.
 
Icemanbrfc said:
Aah okay, thats pretty impressive. Im not a heavy gamer, but was just wondering. Is there a difference between the Capped packages on CW? I see there is a xtreme one and another one.
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Xtreme Home Capped is all ordinary users need. The other one is for the home business types.
 
Bryn said:
Xtreme Home Capped is all ordinary users need. The other one is for the home business types.
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Thanks, will have a look
Crystal Web Management said:
Every package has an FAQ which explains it in more detail, and each product card itself describes it too.
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Thanks, will have a read once i get home. On mobile, so will get to a pc to read it better. :)
 
Crystal Web Management said:
Every package has an FAQ which explains it in more detail, and each product card itself describes it too.
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The two premium capped products have the same FAQ here, not sure if that's intentional or not.

Also, it seems that what will be my new product will be uncapped from 18 till 8. Will I suffer any degradation of my service during this interval compared to my current business standard capped performance?
 
At the moment, I'm on Premium home uncapped 4mb. In terms of streaming, is xtreme home capped similar, peformance wise?
 
ph4t3 said:
At the moment, I'm on Premium home uncapped 4mb. In terms of streaming, is xtreme home capped similar, peformance wise?
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can't speak for comparing the two but the home capped streaming just works flawlessly ....
 
ph4t3 said:
At the moment, I'm on Premium home uncapped 4mb. In terms of streaming, is xtreme home capped similar, peformance wise?
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On the same package and considering moving to a capped account as well to save some cash.
I estimate my usage to be around 200 gigs a month. Most of that being streaming traffic.
 
Requested a line speed upgrade on Monday from 4mb to 8mb via CW and am still waiting to hear back.

Now this was previously fairly easy to do over the phone with Telkom (when they still managed my line) and the change was made on the same day.

Does requesting it through a 3rd party usually add some lead time to the process or is this the norm for line upgrades these days? I noticed the last fault I reported took some time for action (I actually had to report this twice to CW for some reason, rerunning tests and confirming the same issue twice) so I get the feeling that these things might not be being chased up by CW (or certainly not as frequently as a customer dealing directly with Telkom would).
 
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Iwojima said:
Requested a line speed upgrade on Monday from 4mb to 8mb via CW and am still waiting to hear back.

Now this was previously fairly easy to do over the phone with Telkom (when they still managed my line) and the change was made on the same day.

Does requesting it through a 3rd party usually add some lead time to the process or is this the norm for line upgrades these days? I noticed the last fault I reported took some time for action (I actually had to report this twice to CW for some reason, rerunning tests and confirming the same issue twice) so I get the feeling that these things might not be being chased up by CW (or certainly not as frequently as a customer dealing directly with Telkom would).
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Hi There, Please send us an email on [email protected] so we can have a look at this for you as it shouldn't be the case.
 
So, kudos on a new website, but I have a few points to make (using Chrome 53)...

  • Gah, the yellow! It feels so out of place. It also obscures the heart from appearing more prominently.
  • Gah, the bright blue! It doesn't match the blue from the header and footer.
  • The way the page is set into squares and with bright, solid colours makes me feel like I'm looking at the Windows 8.0 Start Menu again.
  • The XTTH advert goes over the bounds of the white box it sits on (see image attachment). Because it's also a JPG, it becomes fuzzy once you start scaling it. PNG or GIF might be better formats there.
  • The burger menu that changes my mouse icon to an X when moving away from it feels a bit odd. Plus, the burger menu takes up so much space on a 1080p display. In fact, if that menu scales to resolution, then it sucks up a huge amount of display space on a 4K monitor.
  • The aliased, bolded white font at the bottom is noticeable at 100% scaling. Perhaps a different font, or a larger font size, would suit better here?

Otherwise, mobile data? Holy ****. XTTH launching on 1 November? Holy ****. I'm very excited to see where things go from here.

Can you tell us more about the Fritz Box routers? What OS do they use? If it's a variant of the OpenWRT family, would I be allowed to run OpenWRT on it?

CW site redesign xtth ad.jpg
 
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Iwojima said:
Requested a line speed upgrade on Monday from 4mb to 8mb via CW and am still waiting to hear back.

Now this was previously fairly easy to do over the phone with Telkom (when they still managed my line) and the change was made on the same day.

Does requesting it through a 3rd party usually add some lead time to the process or is this the norm for line upgrades these days? I noticed the last fault I reported took some time for action (I actually had to report this twice to CW for some reason, rerunning tests and confirming the same issue twice) so I get the feeling that these things might not be being chased up by CW (or certainly not as frequently as a customer dealing directly with Telkom would).
Click to expand...

Everyone is a third party. Telkom ISP is a customer of Openserve just like us. We chase lines every single day, every one. There are many reasons why this may be delayed on Openserve's side but we process same day and chase daily, I can assure you. We are at their liberty to process the change though.
 
Iwojima said:
Requested a line speed upgrade on Monday from 4mb to 8mb via CW and am still waiting to hear back.

Now this was previously fairly easy to do over the phone with Telkom (when they still managed my line) and the change was made on the same day.

Does requesting it through a 3rd party usually add some lead time to the process or is this the norm for line upgrades these days? I noticed the last fault I reported took some time for action (I actually had to report this twice to CW for some reason, rerunning tests and confirming the same issue twice) so I get the feeling that these things might not be being chased up by CW (or certainly not as frequently as a customer dealing directly with Telkom would).
Click to expand...

Waiting for initial response or waiting for action to be completed?

Took a few days to get my upgrade done by Telkom but CW feedback was instant.

Suspect Telkom is just heavily backlogged now but could give external companies lower priority.
 
Crystal Web Management said:
Everyone is a third party. Telkom ISP is a customer of Openserve just like us. We chase lines every single day, every one. There are many reasons why this may be delayed on Openserve's side but we process same day and chase daily, I can assure you. We are at their liberty to process the change though.
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I can understand delays do occur and you are at the mercy of another company to physically to do the work, but my issue here, like it was with the recent fault I logged, is the lack of any meaningful feedback.

That was this very reason why with the fault I followed up with support, only to have to go through the entire fault finding process again and discover that, by all appearances, it was not taken up with Telkom the first time.

This is why I'm querying whether the delay in the line upgrade may be another issue with communication.

P.S. While we're on the topic of the fault logged about 2 weeks ago. Despite the issue seemingly having resolved itself the fault, as I found today, is still active/unresolved according to Telkom's system. After speaking to them today I asked them to please close it. Again, I've had no further interaction from CW regarding the status of resolving the fault, but I decided not to pursue it with the issue having disappeared. So once again I feel like there is a distinct lack of communication as far as CW's line management activities go.
 
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