Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
Status
Not open for further replies.
Totempole

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
4,849
I'm not a paying customer, so any service I get is more than I would have had, so I can't complain.

Having said that, If I were a paying customer, I would be furious about the packet loss issue. The fact is, that your customers are paying for a level of service that they're not receiving. I really hope you've got plans to make amends to your customers who have remained loyal to you even though the service wasn't up to code. This isn't just a problem that occurred overnight.
 
Sinbad

Sinbad

Honorary Master
Joined
Jun 5, 2006
Messages
81,190
Totempole said:
I'm not a paying customer, so any service I get is more than I would have had, so I can't complain.

Having said that, If I were a paying customer, I would be furious about the packet loss issue. The fact is, that your customers are paying for a level of service that they're not receiving. I really hope you've got plans to make amends to your customers who have remained loyal to you even though the service wasn't up to code. This isn't just a problem that occurred overnight.
Click to expand...

It did actually start out of the blue, and it's a problem at cybersmart. My money's on it being rectified next week as people are moved to the new network.
 
Totempole

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
4,849
Sinbad said:
It did actually start out of the blue, and it's a problem at cybersmart. My money's on it being rectified next week as people are moved to the new network.
Click to expand...

I've noticed that people have had issues with D3 for some time now. I have been watching this thread since long before I was given an account with them.

For what it's worth local latency is the best I've had with any ISP. Just a pity that it's meaningless with all the packet loss.
4082716972.png

EDIT: I'd bet that the new network will be IS based. No one can offer a more rock solid backbone than them.
 
Last edited:
W

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,265
Totempole said:
I've noticed that people have had issues with D3 for some time now. I have been watching this thread since long before I was given an account with them.

For what it's worth local latency is the best I've had with any ISP. Just a pity that it's meaningless with all the packet loss.
View attachment 185774

EDIT: I'd bet that the new network will be IS based. No one can offer a more rock solid backbone than them.
Click to expand...

+1 to that. Should have started with them in hindsight. When I heard they were going with cybersmart backbone, I thought meh, didn't have good experience the last time I tried them, is the main reason I didn't jump on, and now my perception is even more reinforced after following these threads.
 
Enzo Matrix

Enzo Matrix

Honorary Master
Joined
Dec 15, 2006
Messages
13,840
One thing i will say is CW has FANTASTIC tech support. Thanks for sorting me out in quick time. This makes me smile and soothes over the pains im having with CW. Roll on the improvements !
 
N

Neo_X

Expert Member
Joined
Mar 23, 2005
Messages
1,798
rakabos3 said:
Cw is big bad joke from my 2 week experience
Click to expand...

rakabos3 said:
One thing i will say is CW has FANTASTIC tech support. Thanks for sorting me out in quick time. This makes me smile and soothes over the pains im having with CW. Roll on the improvements !
Click to expand...

ok- now i am really interested to know how many Nkandla's did CW bribe you with to change your mind in less than 10 minutes :p
 
B

balky

Expert Member
Joined
Dec 4, 2010
Messages
1,028
rakabos3 said:
Cw is big bad joke from my 2 week experience
Click to expand...
They've had teething problems, and in my opinion Cybersmart have not done them any favours, but they are a decent bunch of guys and I reckon some time in 2015 they will become one of the best if not the best ISPs.
 
Sinbad

Sinbad

Honorary Master
Joined
Jun 5, 2006
Messages
81,190
balky said:
They've had teething problems, and in my opinion Cybersmart have not done them any favours, but they are a decent bunch of guys and I reckon some time in 2015 they will become one of the best if not the best ISPs.
Click to expand...

I've had a preview of the new network. I think your "some time" will be this month based on what I'm seeing.
 
T

titeroper

Well-Known Member
Joined
Mar 23, 2007
Messages
234
rakabos3 said:
One thing i will say is CW has FANTASTIC tech support. Thanks for sorting me out in quick time. This makes me smile and soothes over the pains im having with CW. Roll on the improvements !
Click to expand...

Yes, I too am new to the CW fold, and I can attest to this in a big way. I'm going to give them a chance to make good on the network changes.
 
Sinbad

Sinbad

Honorary Master
Joined
Jun 5, 2006
Messages
81,190
I have never seen netflix using so much bandwidth. It's capable of pulling 8Mb/sec now - never saw more than 5 on the old network, even in the "good old" days.
 
bokka1

bokka1

Expert Member
Joined
Nov 27, 2006
Messages
4,406
I am contemplating moving from WA to CW.

Are both equally good or is CW better than WA. (This will be capped accounts.)

I use the internet for work during the day and PS4 gaming at night.
 
Status
Not open for further replies.
Top