Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Crystal Web

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getafix33 said:
What's happening at CW HQ. No live chat and no phone support. Got 0 connectivity
Click to expand...

Just checked now, and all is online. :confused:

On Fridays support finishes up at 8pm, and on weekends support hours are 10am to 5pm...
 
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Crystal Web

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Lino said:
I thought the rollout was only starting next week?
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We completed some work early, so began a very small deployment today. Was a pretty random selection of early bird customers, and they are assisting to test various aspects. We will roll-out to more users over the coming days.
 
Looney

Looney

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Because Sinbad does not lie! Bad Lino! Dare accuse Sinbad of Lies! Shame on you!

1000 lashes for you!
 
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getafix33

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Nov 16, 2006
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1,722
Still having issues. Entered new details no luck. Live support offline again. Posting via 3g
 
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Crystal Web

Crystal Web representative
Company Rep
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May 24, 2014
Messages
3,978
getafix33 said:
Still having issues. Entered new details no luck. Live support offline again. Posting via 3g
Click to expand...

Can you respond to the email for me, please? Makes it much easier to manage, as I'm not 100% sure which details are being used here.
 
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slvR

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Jan 10, 2014
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Vox account was set up today, rip Vox. Haven't been home since 4am this morning but will check for a special email when I'm home ;P
 
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DuckieZA

Well-Known Member
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Nov 29, 2008
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464
I've just received my invoice for next month. Once again we have been promised that changes would be made, but again this has been delayed until after the 18th of the month, locking me into yet another month.

This month we are apparently going to be moved to a new (we don't know) or different (we don't know) network. But it's secret! Why? Apparently some people have already been moved yet still we can't be told? And if past performance is any indication, we will be kept waiting until after the 18th to be moved, so that once again we become liable for another month's expensive subscription before we can properly test whatever has been changed this month.

This NONSENSE about single threaded downloads, which is just about the MOST fundamental thing an ISP should be able to do, has dragged out long enough now. For R799 a month, I have to tolerate 50kB/s downloads on a 6Mb/s line. A 64MB update from drobo.com has now been downloading for 45 minutes and it’s only got to 75%. And no, I CANNOT use multi-threaded downloads, these are applications downloading updates and the like, over which I have no control.

Yes, I have seen all the explanations, excuses and justifications about what is happening/what went wrong. And while I have sympathy and understanding, enough is now enough.

Fair warning, Crystalweb: I have been patient until now, but unless I am on this new network by the 1st February, which will give me time to properly evaluate your changes before the 18th, I will be terminating on the 1st February. And no, giving me access on the 15th to test it is not acceptable. We all know that networks change and vary over time, so I need sufficient time to evaluate.

I really like your style and chutzpah, and your support has been top class so far, but now I need you to deliver on the very basics.
 
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