Awesome news
My AH accounts only get cancelled at the end of the month unfortunately, so I'll be joining from next month.
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Awesome news
My AH accounts only get cancelled at the end of the month unfortunately, so I'll be joining from next month.
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Sure thing. As pointed out there was no shaping applied whatsoever, and other customers reported it working well at the same time at full line speed. We tested the throughput and it too was great on a test line.
So through troubleshooting by elimination it leaves a likely culprit, and one that makes sense at the exchange.
Best bet is to contact us when it happens - we don't log customer connection data as it is illegal, so there's no record to look back at to check in the morning. What would be needed are some test results taken at the time, as per the support portal pages, and we can look over the data and make a determination for you.
OK, so if I am awake at around 12am, watching the download start and this happens again, I do the tests as per the support portal pages and forward the results?
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Absolutely. That gives us a lot to work with if the support submission process is followed.
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Live support can assist when they're online. But end of this month you'll have your customer portal available with a slew of functionality, including usage.
Sounds good. Thanks for the feedback.
Basjohn
Expert Member
Few minor questions for the rep here:
1) For date of activation, it mentions NOW but it's an entry box, I presume I would put the current date for "NOW"?
2) When put onto T2 bandwidth is all shaping still lifted at 12-6? Is T1 daytime bandwidth unshaped or lightly shaped?
3) Do you guys charge Pro-rata automatically based on the amount of days left in the month? I know it says 50% off for "NOW", but if someone subscribed on the 29th would the cost reflect that?
Otherwise someone whore out a referral code here (no pms, they are for sexytimes only) and I'll use the first one I see in a direct reply when I jump ship from what is nightmarish axxess business uncapped atm.
1) For date of activation, it mentions NOW but it's an entry box, I presume I would put the current date for "NOW"?
2) When put onto T2 bandwidth is all shaping still lifted at 12-6? Is T1 daytime bandwidth unshaped or lightly shaped?
3) Do you guys charge Pro-rata automatically based on the amount of days left in the month? I know it says 50% off for "NOW", but if someone subscribed on the 29th would the cost reflect that?
Otherwise someone whore out a referral code here (no pms, they are for sexytimes only) and I'll use the first one I see in a direct reply when I jump ship from what is nightmarish axxess business uncapped atm.
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Hey Basjohn,
Happy to help:
1) yes, you'd use today's date
2) Yes, shaping is lifted from midnight when on Tier 2 bandwidth. And Tier 1 has no direct account shaping policies.
3) No pro-rata yet - only the 50% discount applies.
Happy to help:
1) yes, you'd use today's date
2) Yes, shaping is lifted from midnight when on Tier 2 bandwidth. And Tier 1 has no direct account shaping policies.
3) No pro-rata yet - only the 50% discount applies.
vicv
Expert Member
If there's no pro-rata, what would you advise I do if I want to upgrade from 2Mbps to 4Mbps? Wait until the 1st?
ShoalDiverSA
Well-Known Member
Last edited:
Basjohn
Expert Member
b501032c5c
I feel so dirty.
Dirtyness was duly rewarded! However I never spotted a payment option section on the website, next simply said I'd get login details sent to me. This is a little odd? Anyone can shed light on how one pays and what options are available?
I got new account details on the weekend (crystalwebxxx@smartbusiness, 4mbps uncapped fusion) and while NNTP is full speed between 00:00 and 07:00, it is below 50KB/s during other times - is this normal? I've done about 160GB of NNTP month to date.
vicv
Expert Member
Payment is currently done by EFT. They'll email you your bill.
ok logged on to ask about payment as well 
guess i'll await the bill via email then pay, no debit order options as yet ?
also i only signed up on the 19th and first torrent downloaded was decent almost line speed and streaming was seamless so impressed but this morning i lined up my torrents and it was under 100kbps on a 4mb line - not too stressed about it though because i had another lappy on my work network which could have been downloading updates in the background, will keep monitoring but for now i'm very happy with the move.
also noticed you guys are offering capped to us mybb members, how can i get a price list ?
guess i'll await the bill via email then pay, no debit order options as yet ?also i only signed up on the 19th and first torrent downloaded was decent almost line speed and streaming was seamless so impressed but this morning i lined up my torrents and it was under 100kbps on a 4mb line - not too stressed about it though because i had another lappy on my work network which could have been downloading updates in the background, will keep monitoring but for now i'm very happy with the move.
also noticed you guys are offering capped to us mybb members, how can i get a price list ?
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Upgrades would also be best handled at the beginning of each month, but we can process it manually for you if need be - someone on live chat can assist you with this.
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It's the last time this fiasco may hit customers at all by the way - apologies. We are rolling out major updates on our end across the board to take care of the system not introducing the shaping profiles properly and some customers moving to a different username.
But, once shaped nntp will take a speed knock and release from midnight - this is expected behaviour.
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ok logged on to ask about payment as well
also i only signed up on the 19th and first torrent downloaded was decent almost line speed and streaming was seamless so impressed but this morning i lined up my torrents and it was under 100kbps on a 4mb line - not too stressed about it though because i had another lappy on my work network which could have been downloading updates in the background, will keep monitoring but for now i'm very happy with the move.
also noticed you guys are offering capped to us mybb members, how can i get a price list ?
Torrents working nicely this side still.
If you'd like some clarity on payments then you're welcome to PM me, or to contact live support. Live support are the best to talk to when you need simple questions answered, or technical issues resolved.
Capped is another one they can assist with.
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