Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Something is deeeeeeeefinitely up. One torrent at 135kbs and two others at ZERO. Zero. 0.

Bare in mind these have thousands of seeds each.
 
Some perspective:

Speedtest to Seacom server:
4108239007.png


Best server based on ping:
4108242287.png


MyBB JHB speedtest:
2814696690.png


MyBB Int. speedtest:
2814697229.png


From my side things are fine. I'm also using UnoDNS servers, which may have something to do with it.

Will test torrents in a bit, downloading and streaming (especially syncing with Dropbox) doesn't appear to be under-par.

Edit: Torrents are fine, a Ubuntu 12.04 link started up and started downloading just fine. My mom's syncing with Dropbox now so I won't get line speed, but no problems there.
 
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no problems on my side. NNTP is going at full speed 10m. Speedtest is also perfect.
 
Guys, NFL Super Bowl 49 starting at 130am :D, give us more juice on NBCSports.com [hola plugin] please :D.

/i mostly watch it for the excitement and ads ;)

/scratch that, ads are blocked and stream is not working so good for me.
 
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Hey guys,

Seems there was an issue last night with the nntp side, but isolated to only a few customers - got the guys working on this now. The DNS issue I'm receiving a report about today but should be mostly resolved now. We also don't expect it to be a recurring issue.
 
Torrents were dead last night but seem to be back to normal this morning.

thanks for the quick resolution, didn't even have to call support :D
 
I have been struggling (last 4-5 days) to get successful downloads off the NNTP server. Some corrupted and/or missing rars and not enough pars to fix. Doing the same nzb's on Astraweb was successful.

In general though, the News service has been excellent with good retention, speed and success rate.
 
ADSL down since Friday, frustrating as hell. Switching to google DNS did nothing. Apparently it's a Telkom issue now.
 
So I'm not the only one, no communication at all?!

Usage portal is not working and also emails that contain usage data do not contain any usage stats?!

MickZA said:
I see my paid for capped account stopped working this morning - from router:



Turns out CW have changed my username from @crystalcapped to @crystalpremium.co.za which ties up with the usage reports I queried a few pages back and no, I didn't receive an email informing me of the change :whistle:

... and btw, the client portal usage stats aren't working this morning.
Click to expand...
 
aleksandar said:
So I'm not the only one, no communication at all?!

Usage portal is not working and also emails that contain usage data do not contain any usage stats?!
Click to expand...

Hi,

We recently upgraded the network and deployed in pretty record time to resolve the issues customers were experiencing on the Cybersmart backbone. This means that we need to put in place massive upgrades to our systems that manage the customer portal (for example) which is why we reinstitued the usage emails to all customers with data. The reason yours contained no data is because you hadn't yet connected to the new network. As one of our agents mentioned in the latest mail to you today, we will look into why you didn't receive the email, but thankfully our agent was able to provide you with the details when you mentioned that you hadn't received the mail.
 
Were you able to sync?
Since Friday I was not able to sync, CW managing line but fault was logged with telkom.
While waiting for telkom I decided to change profile from adsl2 to adsl and I was able to sync.
So is telkom doing that?

aktor said:
CW's DNS was also completely broken for me, Saturday evening (new network). Had to switch to Google's DNS as well in order to get anything to work.
On Monday I also get to spam TelkomZA here on the forums as well. My ADSL mode keeps on switching to G.dmt instead of ADSL2+. Call centre reset my port twice today, but every time it reverts back to G.dmt.
Click to expand...
 
aleksandar said:
So is telkom doing that?
Click to expand...

No ISP can change the infrastructure at your exchange, which is what determines the sync profile of your connection (even if we wanted to). So the shot answer to the question is yes, Telkom manage that.
 
aleksandar said:
Were you able to sync?
Since Friday I was not able to sync, CW managing line but fault was logged with telkom.
While waiting for telkom I decided to change profile from adsl2 to adsl and I was able to sync.
So is telkom doing that?
Click to expand...

How do you change from adsl2 to adsl?
 
I understand, no worries and thanks for help.
I thought that it was only me who did not receive e-mail, this was just to note that some other people were left out too :)

Crystal Web said:
Hi,

We recently upgraded the network and deployed in pretty record time to resolve the issues customers were experiencing on the Cybersmart backbone. This means that we need to put in place massive upgrades to our systems that manage the customer portal (for example) which is why we reinstitued the usage emails to all customers with data. The reason yours contained no data is because you hadn't yet connected to the new network. As one of our agents mentioned in the latest mail to you today, we will look into why you didn't receive the email, but thankfully our agent was able to provide you with the details when you mentioned that you hadn't received the mail.
Click to expand...
 
Check your router adsl settings, there must be dsl mode combo somewhere.
Just select adsl instead of adsl2 or adsl2+.

If you have you can use auto.
 
aleksandar said:
I understand, no worries and thanks for help.
I thought that it was only me who did not receive e-mail, this was just to note that some other people were left out too :)
Click to expand...

It may be a delivery issue on our end. Nobody seems to have been left out, but it does seem as if there a handful of customers who didn't receive the mail with the new details - I'll need to dig into what prevented them fro going out, or what happened re: their delivery.
 
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