Official Crystal Web ADSL performance feedback thread Part 2...

[Scolix]

Check your router adsl settings, there must be dsl mode combo somewhere.
Just select adsl instead of adsl2 or adsl2+.

If you have you can use auto.

Alright I shall try that, thanks.

 

[Scolix]

I have the tp-link model: TD-W8960N
at WAN info it says

WAN Info
Interface Layer2 Info Type NAT IP Address Status & Trouble shoot Action & Shortcut
ppp0.1 ATM-8/35 PPPoE Enabled 0.0.0.0 PPP Down, No Response, check VPI/VCI,Encapsulation or Contact to ISP

'Check VPI/VCI,Encapsulation' what do they mean?

 

[sand_man]

I have the tp-link model: TD-W8960N
at WAN info it says

WAN Info
Interface Layer2 Info Type NAT IP Address Status & Trouble shoot Action & Shortcut
ppp0.1 ATM-8/35 PPPoE Enabled 0.0.0.0 PPP Down, No Response, check VPI/VCI,Encapsulation or Contact to ISP

'Check VPI/VCI,Encapsulation' what do they mean?

It should be activated by default but go to Advanced Setup>DSL>... then under DSL Settings make sure all the boxes are checked other than AnnexM enabled.

You can check what mode you in via Device info>Statistics>xDSL... first on the list at the top is Mode:

 

[Scolix]

It should be activated by default but go to Advanced Setup>DSL>... then under DSL Settings make sure all the boxes are checked other than AnnexM enabled.

You can check what mode you in via Device info>Statistics>xDSL... first on the list at the top is Mode:

Thanks for all this info. Yup, everything is checked except AnnexM. My mode is ADSL_G.dmt. I should switch it to adsl? How do I switch?

 

[Crystal Web]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa

MyBroadband chose to not publish our results as we're still a new entrant on the market, but they did disclose the results to us:

Value: 7.81
Network: 7.56
Support: 8.53
Average: 7.97

Based on these scores, we'd have come first as the overall top ISP in South Africa. Hopefully we're no longer considered a new entrant for the next round of selections.

Thank you to everyone who participated - we really do appreciate it, and we'll continue to push for better and better benchmarks in all departments.

 

[Sinbad]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa

MyBroadband chose to not publish our results as we're still a new entrant on the market, but they did disclose the results to us:

Value: 7.81
Network: 7.56
Support: 8.53
Average: 7.97

Based on these scores, we'd have come first as the overall top ISP in South Africa. Hopefully we're no longer considered a new entrant for the next round of selections.

Thank you to everyone who participated - we really do appreciate it, and we'll continue to push for better and better benchmarks in all departments.

wahahaha that would have put the cat among the pigeons for sure!

Nice work, I know what you guys have put into this

 

[sand_man]

Thanks for all this info. Yup, everything is checked except AnnexM. My mode is ADSL_G.dmt. I should switch it to adsl? How do I switch?

AFAIK You can't. That's done automatically by Telkom provided their exchange supports that mode.

 

[Scolix]

AFAIK You can't. That's done automatically by Telkom provided their exchange supports that mode.

I see, so then my problem is definitely with Telkom now?

 

[Hectic]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa

MyBroadband chose to not publish our results as we're still a new entrant on the market, but they did disclose the results to us:

Value: 7.81
Network: 7.56
Support: 8.53
Average: 7.97

Based on these scores, we'd have come first as the overall top ISP in South Africa. Hopefully we're no longer considered a new entrant for the next round of selections.

Thank you to everyone who participated - we really do appreciate it, and we'll continue to push for better and better benchmarks in all departments.

Well done.

 

[balky]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa

MyBroadband chose to not publish our results as we're still a new entrant on the market, but they did disclose the results to us:

Value: 7.81
Network: 7.56
Support: 8.53
Average: 7.97

Based on these scores, we'd have come first as the overall top ISP in South Africa. Hopefully we're no longer considered a new entrant for the next round of selections.

Thank you to everyone who participated - we really do appreciate it, and we'll continue to push for better and better benchmarks in all departments.

Being a new entrant in the market shouldn't be a reason to exclude CW. Perhaps the number of participants who rated CW was too low?

 

[Crystal Web]

Well done.

Thanks, Hectic.

Being a new entrant in the market shouldn't be a reason to exclude CW. Perhaps the number of participants who rated CW was too low?

Perhaps. But in terms of market share, we still have a low % in comparison to other dominant players so it's not about numbers but rather % of your customer base who voted. Personally, this just means we need more customers to prove we're the best in the country right now, that's all. We're very chuffed either way, so thank you to all who voted, and it's not a big deal that it's not yet a published fact that we're the best ISP in SA as voted by our customers. We're pretty confident that we'll take a clean sweep in the next round.

 

[The_Unbeliever]

My account stopped working during the wee-wee hours this morning.

Had to switch over to Afrihost in the meantime.

 

[Crystal Web]

My account stopped working during the wee-wee hours this morning.

Had to switch over to Afrihost in the meantime.

This one is an error I personally made because your account was under my profile at one point when we first chatted.

Fixing now for you. Will PM you.

 

[mister]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa
MyBroadband chose to not publish our results as we're still a new entrant on the market

argh bugger! next time!

 

[PhreeMe]

Results of the best and worst ADSL ISPs in SA are in - http://mybroadband.co.za/vb/showthread.php/676691-Best-and-worst-ADSL-ISPs-in-South-Africa

MyBroadband chose to not publish our results as we're still a new entrant on the market, but they did disclose the results to us:

Value: 7.81
Network: 7.56
Support: 8.53
Average: 7.97

Based on these scores, we'd have come first as the overall top ISP in South Africa. Hopefully we're no longer considered a new entrant for the next round of selections.

Thank you to everyone who participated - we really do appreciate it, and we'll continue to push for better and better benchmarks in all departments.

I really do hope you are able to aggressively expand!! From the time of signing up over PM, to where we are now has always been a good experience for me. Yes there was the odd hiccup, but I can honestly say I'm glad I made the leap!

Congrats guys. If I were closer to you, I'd bring by some champagne

I have even more hope that the (inevitable) expansion doesn't cause a loss of the 'homely'/personal feel I currently have towards you

 

[Manemarak]

wahahaha that would have put the cat among the pigeons for sure!

Nice work, I know what you guys have put into this

Congrats to CW and well deserved!


Amazing how money talks; it can even fixup exclusion rules

...good to see the previous no 1 placed where it should have been that time.

 

[ToxicBunny]

I really do hope you are able to aggressively expand!! From the time of signing up over PM, to where we are now has always been a good experience for me. Yes there was the odd hiccup, but I can honestly say I'm glad I made the leap!

Congrats guys. If I were closer to you, I'd bring by some champagne

I have even more hope that the (inevitable) expansion doesn't cause a loss of the 'homely'/personal feel I currently have towards you

No.. no champagne...

Gladys is allergic to fizzy alcohol.

 

[Manemarak]

Something wrong with the speeds at the moment?

10 segments to YT and I'm getting 360 KB/s

 

[Crystal Web]

Something wrong with the speeds at the moment?

10 segments to YT and I'm getting 360 KB/s

Spotted an issue - should be fixed very shortly. (Within an hour and a half - just doing some config changes)

 

[Manemarak]

Spotted an issue - should be fixed very shortly. (Within an hour and a half)