It is Iburst.. just rebranded (and faster)
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Rain Mobile SIM Deliveries
- Thread starter rpm
- Start date
It is Iburst.. just rebranded (and faster)
Update: First Sim activated in mifi device
Ping: 57
Download: 8.54
Upload: 0.16
Location: Waterfront, Cape Town
Gtx Gaming
Gtx Gaming
Got another sms last night, should be getting my sim card today.
Are you sure?
I was told this repeatedly until they told me I have to re-apply because something went wrong with my application and told them they should just refund me my R120 which am not holding my breath it will show up sooner in my account.
PatchTuesday
Expert Member
Got my sim on Tuesday.
Still not activated/ no service.
Contacted them via live chat and call during the course of yesterday.
Tried calling today at 8am,I had the hold music for about 2 min then they turned off the call queue system.
Tried calling again only to be greeted with " sorry you missed us,please try calling back within working hours or leave a message on live chat"
Tried live chat,give all my details.the person said "since you only escalated it yesterday at 16:00,I can only give you an update today at 16:00"
Right...
Still not activated/ no service.
Contacted them via live chat and call during the course of yesterday.
Tried calling today at 8am,I had the hold music for about 2 min then they turned off the call queue system.
Tried calling again only to be greeted with " sorry you missed us,please try calling back within working hours or leave a message on live chat"
Tried live chat,give all my details.the person said "since you only escalated it yesterday at 16:00,I can only give you an update today at 16:00"
Right...
Gtx Gaming
Gtx Gaming
The_Ogre
Honorary Master
That's the order from last week you're holding there. The order of yesterday is still on its way. Twice
StoneCold
Expert Member
Is there anyone else here who got told by Rain's support that all orders are backlogged? My delivery was supposed to be for yesterday but I got nothing. No sms, zilch. Should I just forget about my order until I hear something from them or is there a way that I can escalate the matter?
The best way is to call Sendr in JHB and ask them for the drivers number in your area. That has worked for most. You are going to waste your time with the live chat and so on. The twitter handler is really helpful as well.
sand_man
Honorary Master
And activated. Used Twitter. [MENTION=265231]Rain[/MENTION]coza very responsive and efficient via Twitter.
I think so as well. I logged a request for them to make sure that it is just this one.
sand_man
Honorary Master
You on Twitter? Try hit them up via Twitter. It's a medium they seem keen to interact on.
StoneCold
Expert Member
Are you referring to Sendr's twitter? If so then I'll message them immediately. Thanks for the tip
I managed to get hold of someone at sendr. Sendr only does main centres pta,jhb,dur and cpt. Other gets outsourced and theh ask you to send your rica details to them.
So will see if my second simcard gets delivered to rbay today as they claim.
If you are not getting ricad then phone sendr as they handle the rica and delivery.
So will see if my second simcard gets delivered to rbay today as they claim.
If you are not getting ricad then phone sendr as they handle the rica and delivery.
StoneCold
Expert Member
Thats what I was afraid of. There is no Sendr branch in Bloem so now I'm at the mercy of a 3rd party company. Sigh...oh well will see if Sendr replies to my tweet.
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Been told to reorder myself, after 5 unsuccessfull chat sessions and promises of escalation on Sat,Mon, Tues and Wed- not a peep from anyone. nothing.
Order was due 8th 100-11am.
And now I cant reorder (the option last night to reorder has disappeared again from that ****ty dashboard) as the old order is still there although clearly never going to be fulfiulled.
Are you referring to Sendr's twitter? If so then I'll message them immediately. Thanks for the tip
Apologies no. I am referring to the rain twitter handler. If your order is with the courier. Just call Sendr and then get the drivers cell number that worked for me. This is obviously dependent on whether or not Sendr delivers in your area. If it is a third party company then it might be tricky.
My simcard was just delivered in Richards bay. They outsource it to The Courier Guy.
Sendr still needs to rica the simcard.
Drop me a pm I have a number of the lady responsible for sending the rain simcards with their outsource partner.