ADSL Issues! Important Information
Last edited by antowan; 09-04-2008 at 08:15 PM.
Updated
How do I determine line quality?
Status
Modem Status Showtime
Mode Selected G992_1_A
DMT Framing Mode G.DMT Framing Mode 3
Trellis-Coded Modulation Enable
Latency Type Fast
Rate
Downstream Upstream
Data Rate 4096 kbps 512 kbps
Maximum Attainable Data Rate(ATTNDR) 0 kbps 0 kbps
Information
Downstream Upstream
Line Attenuation(LATN) 34.5 dB 22.0 dB
Signal Attenuation(SATN) 0.0 dB 0.0 dB
Signal-to-Noise Ratio Margin(SNRM) 14.5 dB 12.0 dB
Actual Aggregate Transmit Power (ACATP) 0.0 dB 0.0 dB
Performance
Near End Far End
Superframe 3795768
LOS Failure 0 0
LOF Failure 0 0
LPR Failure 0 0
RFI Failure 0 0
NCD Failure 0 0
LCD Failure 0 0
CRC 1779 0
RS Correction 0 0
Forward Error Correction Seconds(FECS-L) 0 0
Errored Second(ES-L) 1220 0
Serverely Errored Seconds(SES-L) 0 0
Loss of Signal Seconds(LOSS-L) 0 0
Unavailable Seconds(UAS-L) 20 0
HEC Error 1123 0
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how does one test their line speed... i ahve a 4mb line...but need to test it
Speed test
You can do a speed test when going to either of following links -
a) http://www.telkom.co.za/products_ser...peed_test.html
b) http://speedtest.net/
Make sure that your connection is idle (i.e. nothing else downloading) when performing these tests.
Last edited by WAronald; 07-02-2009 at 11:18 PM.
On average over the past 6 months, my adsl has been down 10 days out of every 30. I have called them. I have logged calls via Telkom website. I have been to the Telkom shop close to us. My problem still exist.
What else can I do? Where can I log a complaint at Telkom?
Last edited by LottaFun; 13-05-2009 at 05:26 PM.
Know your rights!!! Insist on an Escalation Reference number... Also ask to be refunded for down time.
http://www.telkom.co.za/general/term...f_Practice.pdf
Moggie, much appreciated and thanks.
Did'nt work. They say they will transfer me to supervisor and then just cut me off.
Call EBSC ask them for an LTS test . they will give all the info that you need , also ask for a port reset also helpd with upstream and downstream , Please note if you are 1km away from pilliar post ,dslam, Umc , line speed is not guaranteed at what you have ,due to metallic noise on crossing lines
Cheers
ADSL Degradation
Until a few months ago, I used to have reasonable D/L speeds of between 3 and 3.7 Mbps on a Telkom line to my home (Telkom Closer 5 package).
This has slowly degraded to ± 1.1 Mbps. I have contacted Telkom who now say we are at the "edge" of the decent ADSL in our area and cannot expect more and in any event we are between 1024 Mbps and 4096 Mbps which is all they have to supply.
As we used to get much better speeds (Speedtest results), why the gradual degradation? No H/W has changed other than swapping routers to retest the line.
you may very well be at the "edge of the network" but there also maybe more adsl users now in your area. unfortunately ADSL is a shared service that could be your problem also viruses could have crept in have a look-see at that department also
Every teaching of Islam is a manifestation of Divine mercy, and any understanding of Islam that lacks mercy, lacks understanding,
T. Winter
I went from 4meg to 640kb, last week, need to get that sorted otherwise I'm not paying for 4meg might aswell down grade to 512.Originally Posted by Johnfpro
Until a few months ago, I used to have reasonable D/L speeds of between 3 and 3.7 Mbps on a Telkom line to my home (Telkom Closer 5 package).
This has slowly degraded to ± 1.1 Mbps. I have contacted Telkom who now say we are at the "edge" of the decent ADSL in our area and cannot expect more and in any event we are between 1024 Mbps and 4096 Mbps which is all they have to supply.
As we used to get much better speeds (Speedtest results), why the gradual degradation? No H/W has changed other than swapping routers to retest the line.
billion 7300RA / billion 7300G-RA
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