rain 5g network

  1. M

    Rain Alternative

    Hi All, I have seen all the rain complaints on this page and others and so I am not here to complain I have decided to complain against them at 'The Independent Communications Authority of South Africa (ICASA)" instead. I've been fighting with them since August last year with inconsistent...
  3. T

    RAIN data network confusing Huawei 5G router set up

    I upgraded my RAIN data plan to the 5G home WIFI data plan. Been setting it up for hours now and it doesn't connect.
    • TumiMo
    • Thread
    • rain rain 4g rain 4g slow rain 5g network
    • Replies: 2
    • Forum: Fibre Networks
  4. P

    Rain customer service is poor - I was debited and they refusing to refund me

    Im so disappointed in the serive i have gotten from rain. like honestly i spoke to Lungile Selepe,Lehlohonolo Mooi,Nacncy Naidoo(THE MANAGER !!!!!!!!!,Tsholofelo Mosili and TEBOGO eho is Lehlohonolo's MANAGER non of them have assisted me they took me from post to pillar CONRAD LEIGH t...
  5. T

    Rain 5G dead since 2pm

    My router just stopped connecting to the network at 2pm and when I checked the portal it just said “Failed to register” and continues to do so. Tried everything under the sun to sort out this issue including: Restarting the router many many many MANY times Ditto for switching mobile data on and...
  6. K

    rain wont help me

    im a paying customer i need a field agent to come out to my house and a sim swap as my 5g sim is not working i need help
  7. K

    Red light

    Just got my rain 5g and sim is active but when I connected the router it shows red light on network and when I went on the rain site it says device is offline please help someone
  8. frd786

    Rain network down

    Hi Is the Rain network down in the Lenasia Area? No signal at all 4G and 5G
  9. Spartan117

    Don't sign up for RAIN 5G Premium Services because you won't get the Speeds they promised

    Hi guys, Please, if you can, NEVER SIGN UP for RAIN 5G services because it's pathetic. They are the worst ISP in South Africa. The internet will only work for a couple of days, then after that it works intermittently. This is the worst ISP in South Africa. They over promise but under...
  10. K

    Two week no connectivity

    Ref 9799005 I was connected and was 10 October 2021. there was loadshedding in my area on 11 October 2021 twice and caused the issue. I have called, emailed sent app support messages without Rain responding, I even got a cell number a friend gave me to contact that keeps saying I will escalate...
  11. H

    Router selecting 3rd furthest Tower

    Hi Their support I checked on my rain portal and it seems that my router is selecting a tower that is the 3rd furthest away. I am getting my required 50mbps download however my upload is around 1mbps, I have logged a ticket for my SO Ticket Number is 10062748 Here is a picture
  12. A

    High Ping (High Latency In Game)

    Hi guys, I was wondering if anyone has been experiencing High Ping when they run a Speed Test or High Latency in games? This past week, even today which is worse than other days my ping has been high making gaming online an inconvenience. I've been forced to restart my router every 12 mins to...
  13. E

    Rain 5G Premium speeds on strike!

    Since a week ago my download speeds have been pathetic, was working great the months prior. With work coming back this level of speed is very worrying for video conference calls and such as this could impact the work environment. Is there anything that can be done ? Is this a congestion or...
  14. K

    Shitty Service, and unreasonable charge

    So all of the sudden you guys charge me for my day time usage and billed it to my off peak usage data when I was using my phone within the time period of 11pm -6pm , and now I am unable to use my data for anything without being told I have used up all my allocated data. Still no response...
  15. S

    I'm currently feeling like Rain is taking me for a ****.

    I got myself Rain 5G a couple of months ago (The R700.00 package) and it was good for about 4 months, But for the last 6 weeks, My connection is utter garbage with speeds so low that the Speedtest fails every time... I restarted the router last week Tuesday and I finally got my router connected...
  16. G

    HORRIBLE Customer Service

    I have sent numerous emails to rain support as I am not a client personally, however somehow one of the rain clients is using my card details and my account has been debited twice in the last 2 months! I need to remove my card details from the users account and no one is responding to any of the...
    • Goriaan
    • Thread
    • rain rain 4g rain 5g rain 5g network rain 5g wifi rain ; lte rain apn rain lte rain mobile
    • Replies: 12
    • Forum: Rain LTE-A and Mobile Data
  17. T

    Great stuff from rain!

    Hi I would just like to say well done to the rain team, finally someone was able to assist me with my VPN! You guys should really look into setting up Unrestricted APN! Thanks to Yashdhir from you Network team! Guys actually told me you guys don’t offer the service but still helped me set up...
  18. A

    Rain 5G

    Am I the only one who is being tormented by Rain? I ordered a 5G router in May 2020 and unfortunately I couldn’t get a connection although the website states that my area has 5G coverage. I then requested that they cancel my account and arrange for the router to be collected but they haven’t...
  19. S

    RAIN 5G signal, service and attitude is terrible. Who has had luck with a quick cancellation?

    All was good until a month ago. Since then my access has been shocking. What is worse, is that I have logged at least 10 support tickets over the last 2 weeks. The only response I got was a single generic copy and paste asking me to reboot my router and move it around. No regard was given to my...
  20. E

    Rain 5G - Poor Speed in Rietfontein Pretoria... 9Mbps....

    Good Day Is anyone else struggling with poor speed on Rain 5G in Rietfontein Pretoria ? I have logged a support call 9 July already. The standard response is they apologize for the delay and want to know if the problem is resolved..... I have sent in each of my replies screen shots of my speed...
  21. bruuubruuu

    Rain, rain, go away and don’t Come back...

    A place to vent out your frustrations about Rain:)
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