Home-Connect ISP Feedback

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
11,840
#61
SO where does this leave you then and if it was Vumatel why was Cool Ideas better?

Looks like 100Mbps to 200Mbps seems to be the sweet spot for fibre in ZA. Anything higher you would need to multithread the downloads like crazy to get any sort of speed out of international links.
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
27,956
#62
SO where does this leave you then and if it was Vumatel why was Cool Ideas better?

Looks like 100Mbps to 200Mbps seems to be the sweet spot for fibre in ZA. Anything higher you would need to multithread the downloads like crazy to get any sort of speed out of international links.
Man, I don't know what to say anymore...

1Gbps also comes with a whole set of challenges re hardware. I thought my Archer C9 was up to the task but no, it simply is not. Upgraded to a TP-Link AC5400 and I'm seeing significantly improved throughput over wireless.

For example on my OP6 I can run at 600+Mbps, prior 500+Mbps was the max attainable. On my Windows based HTPC's the increase is more dramatic, 300Mbps odd to around 500Mbps on local speed tests....

On my HTPC, wireless test...



EDIT: 1Gbps is over kill for sure!! 200Mbps the sweet spot, agreed. Evenly heavily multi threaded downloads seldom breach 80MB/s. I must say though, when you see a file coming down at 120MB/s it's quite stunning!! :love:
 
Last edited:

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
11,840
#63
Man, I don't know what to say anymore...

1Gbps also comes with a whole set of challenges re hardware. I thought my Archer C9 was up to the task but no, it simply is not. Upgraded to a TP-Link AC5400 and I'm seeing significantly improved throughput over wireless.

For example on my OP6 I can run at 600+Mbps, prior 500+Mbps was the max attainable. On my Windows based HTPC's the increase is more dramatic, 300Mbps odd to around 500Mbps on local speed tests....

EDIT: 1Gbps is over kill for sure!! 200Mbps the sweet spot, agreed. Evenly heavily multi threaded downloads seldom breach 80MB/s. I must say though, when you see a file coming down at 120MB/s it's quite stunning!! :love:
So are you staying on the 1Gbps with home connect? Ahh I would definitely love to have a 1Gbps but to pay more than R2k for it though I don't know about that.
 

sand_man

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Joined
Jun 4, 2005
Messages
27,956
#64
So are you staying on the 1Gbps with home connect? Ahh I would definitely love to have a 1Gbps but to pay more than R2k for it though I don't know about that.
I would move but there's no guarantee that things will be any different on another ISP. Also @R2288 Home-connect is one of the cheaper packages. Is it worth R2288? Yeah, I reckon so, even under performing as it is. I'm paying 50% more than I was paying on CISP. Using a download manager I'm easily getting more than twice the performance I was on CISP.

Dropbox is about 20% quicker, streaming in general is on a par although I'm not a big streamer. Kodi/Real-Debrid works very well the 2 or 3 x I used it. Torrents are underwhelming but that could just be the public torrents I use. Best I've seen is around 50MB/s, average is around 20MB/s though. On CISP average was probably around 12MB/s with a max of 20MB/s.

I don't twitch so can't comment.

Only my daughter does any gaming and she seems happy with it, though no difference to CISP. Latency seems slightly better on Home-connect. The speed differential isn't going to impact gaming is it? Her gaming experience is likely to be more influenced by the new router than the change of ISP.

So yeah, if anyone has something they want me to download to test for comparison purposes, feel free...

We saw the Real-debrid test results. They, for the most part, somewhat disappointing and underwhelming.

If I moved it would probably be to Supersonic...

EDIT: their support has been engaging and robust, although totally ineffective at this point in time.
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
27,956
#65
Update: Home-connect are sending out a techie to my residence next week sometime, to do some onsite trouble shooting...
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
248
#66
maybe @websquadza can comment why iperf has 0% loss at 8M but anything faster causes loss which indicates a config issue where something somewhere in Vuma is set to 10M not 1000M.
Joining this conversation 3/4 of the way along - so I need a little introduction. I've tried following and getting an idea of the hardware at play. @sand_man, are you on GPON (I'm assuming because of the term ONT and not CPE)? Random question, but you've confirmed that your LAN cable between CPE/ONT and your router is a decent one and not the piddly little 4core garbage that ships with TP-Link routers?

If I remember from a previous thread, you also had your ONT replaced? Any idea what light levels you're getting to you ONT? (Your ISP can give you this info). You shouldn't be seeing any packet losses to servers hosted in SA on iperf3.
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
27,956
#67
Joining this conversation 3/4 of the way along - so I need a little introduction. I've tried following and getting an idea of the hardware at play. @sand_man, are you on GPON (I'm assuming because of the term ONT and not CPE)? Random question, but you've confirmed that your LAN cable between CPE/ONT and your router is a decent one and not the piddly little 4core garbage that ships with TP-Link routers?

If I remember from a previous thread, you also had your ONT replaced? Any idea what light levels you're getting to you ONT? (Your ISP can give you this info). You shouldn't be seeing any packet losses to servers hosted in SA on iperf3.
Hi @websquadza

GPON/ONT correct.

Yes, using Cat6 Ultralan cables.

I assume light levels are to fibre ONT what attenuation rates are to ADSL? I'll have to contact my ISP and get that information as suggested yeah....

Had the ONT replaced on the 24th of November. Correct. Went from 40%-50% packet loss to 91%-99% packet loss straight after the ONT swap.

Here the before and after test results....

Before swap....

iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 58155 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 11.1 MBytes 92.9 Mbits/sec 0.670 ms 616/2035 (30%)
[ 4] 1.00-2.00 sec 10.8 MBytes 90.5 Mbits/sec 0.808 ms 1093/2473 (44%)
[ 4] 2.00-3.00 sec 10.8 MBytes 90.2 Mbits/sec 0.794 ms 1068/2444 (44%)
[ 4] 3.00-4.00 sec 10.7 MBytes 89.8 Mbits/sec 0.718 ms 1045/2415 (43%)
[ 4] 4.00-5.00 sec 10.8 MBytes 90.2 Mbits/sec 0.903 ms 1094/2470 (44%)
[ 4] 5.00-6.00 sec 10.8 MBytes 90.2 Mbits/sec 0.614 ms 1063/2439 (44%)
[ 4] 6.00-7.00 sec 10.7 MBytes 89.7 Mbits/sec 0.694 ms 1044/2412 (43%)
[ 4] 7.00-8.00 sec 10.8 MBytes 90.2 Mbits/sec 0.878 ms 1088/2465 (44%)
iperf3: OUT OF ORDER - incoming packet = 21015 and received packet = 21019 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 21016 and received packet = 21019 AND SP = 4
[ 4] 8.00-9.00 sec 10.8 MBytes 90.3 Mbits/sec 0.660 ms 1070/2445 (44%)
iperf3: OUT OF ORDER - incoming packet = 25915 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25916 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25917 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25918 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25919 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25920 and received packet = 25931 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25921 and received packet = 25931 AND SP = 4
iperf3: error - control socket has closed unexpectedly

UDP sending to international server
C:>iperf3.exe -u -b 160M -p 17001 -c queen.cisp.co.za

iperf3.exe -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.105 port 52592 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 18.2 MBytes 153 Mbits/sec 2330
[ 4] 1.00-2.00 sec 19.0 MBytes 160 Mbits/sec 2436
[ 4] 2.00-3.00 sec 19.2 MBytes 162 Mbits/sec 2464
[ 4] 3.00-4.00 sec 19.0 MBytes 159 Mbits/sec 2426
[ 4] 4.00-5.00 sec 19.0 MBytes 160 Mbits/sec 2438
[ 4] 5.00-6.00 sec 19.1 MBytes 161 Mbits/sec 2451
[ 4] 6.00-7.00 sec 19.0 MBytes 159 Mbits/sec 2433
[ 4] 7.00-8.00 sec 19.1 MBytes 161 Mbits/sec 2450
[ 4] 8.00-9.00 sec 19.0 MBytes 159 Mbits/sec 2430
[ 4] 9.00-10.00 sec 19.0 MBytes 160 Mbits/sec 2436
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 159 Mbits/sec 2.904 ms 31/24293 (0.13%)
[ 4] Sent 24293 datagrams

iperf Done.

After swap...

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 64940 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.80 MBytes 15.0 Mbits/sec 0.121 ms 2295/2525 (91%)
[ 4] 1.00-2.00 sec 792 KBytes 6.49 Mbits/sec 0.171 ms 2342/2441 (96%)
[ 4] 2.00-3.00 sec 800 KBytes 6.56 Mbits/sec 0.098 ms 2342/2442 (96%)
[ 4] 3.00-4.00 sec 792 KBytes 6.48 Mbits/sec 0.118 ms 2342/2441 (96%)
[ 4] 4.00-5.00 sec 800 KBytes 6.55 Mbits/sec 0.115 ms 2341/2441 (96%)
[ 4] 5.00-6.00 sec 800 KBytes 6.56 Mbits/sec 0.338 ms 2342/2442 (96%)
[ 4] 6.00-7.00 sec 800 KBytes 6.55 Mbits/sec 0.131 ms 2341/2441 (96%)
[ 4] 7.00-8.00 sec 800 KBytes 6.56 Mbits/sec 0.131 ms 2342/2442 (96%)
[ 4] 8.00-9.00 sec 800 KBytes 6.55 Mbits/sec 0.184 ms 2341/2441 (96%)
[ 4] 9.00-10.00 sec 800 KBytes 6.55 Mbits/sec 0.196 ms 2341/2441 (96%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 195 MBytes 163 Mbits/sec 0.150 ms 23744/24888 (95%)
[ 4] Sent 24888 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.105 port 59423 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 18.2 MBytes 152 Mbits/sec 2326
[ 4] 1.00-2.00 sec 19.0 MBytes 159 Mbits/sec 2432
[ 4] 2.00-3.00 sec 19.2 MBytes 161 Mbits/sec 2452
[ 4] 3.00-4.00 sec 19.0 MBytes 159 Mbits/sec 2428
[ 4] 4.00-5.00 sec 19.6 MBytes 164 Mbits/sec 2511
[ 4] 5.00-6.00 sec 18.6 MBytes 156 Mbits/sec 2376
[ 4] 6.00-7.00 sec 18.9 MBytes 159 Mbits/sec 2425
[ 4] 7.00-8.00 sec 19.1 MBytes 161 Mbits/sec 2451
[ 4] 8.00-9.00 sec 19.1 MBytes 160 Mbits/sec 2442
[ 4] 9.00-10.00 sec 19.1 MBytes 160 Mbits/sec 2442
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 159 Mbits/sec 1.276 ms 21040/24262 (87%)
[ 4] Sent 24262 datagrams

iperf Done.
 

wingnut771

Expert Member
Joined
Feb 15, 2011
Messages
4,621
#68
I would move but there's no guarantee that things will be any different on another ISP. Also @R2288 Home-connect is one of the cheaper packages. Is it worth R2288? Yeah, I reckon so, even under performing as it is. I'm paying 50% more than I was paying on CISP. Using a download manager I'm easily getting more than twice the performance I was on CISP.

Dropbox is about 20% quicker, streaming in general is on a par although I'm not a big streamer. Kodi/Real-Debrid works very well the 2 or 3 x I used it. Torrents are underwhelming but that could just be the public torrents I use. Best I've seen is around 50MB/s, average is around 20MB/s though. On CISP average was probably around 12MB/s with a max of 20MB/s.

I don't twitch so can't comment.

Only my daughter does any gaming and she seems happy with it, though no difference to CISP. Latency seems slightly better on Home-connect. The speed differential isn't going to impact gaming is it? Her gaming experience is likely to be more influenced by the new router than the change of ISP.

So yeah, if anyone has something they want me to download to test for comparison purposes, feel free...

We saw the Real-debrid test results. They, for the most part, somewhat disappointing and underwhelming.

If I moved it would probably be to Supersonic...

EDIT: their support has been engaging and robust, although totally ineffective at this point in time.
The way I test torrents is to download ubuntu torrent. That maxes out anything.
 

wingnut771

Expert Member
Joined
Feb 15, 2011
Messages
4,621
#69
Joining this conversation 3/4 of the way along - so I need a little introduction. I've tried following and getting an idea of the hardware at play. @sand_man, are you on GPON (I'm assuming because of the term ONT and not CPE)? Random question, but you've confirmed that your LAN cable between CPE/ONT and your router is a decent one and not the piddly little 4core garbage that ships with TP-Link routers?

If I remember from a previous thread, you also had your ONT replaced? Any idea what light levels you're getting to you ONT? (Your ISP can give you this info). You shouldn't be seeing any packet losses to servers hosted in SA on iperf3.
Thanks for your insight.
 

wingnut771

Expert Member
Joined
Feb 15, 2011
Messages
4,621
#71
Joining this conversation 3/4 of the way along - so I need a little introduction. I've tried following and getting an idea of the hardware at play. @sand_man, are you on GPON (I'm assuming because of the term ONT and not CPE)? Random question, but you've confirmed that your LAN cable between CPE/ONT and your router is a decent one and not the piddly little 4core garbage that ships with TP-Link routers?

If I remember from a previous thread, you also had your ONT replaced? Any idea what light levels you're getting to you ONT? (Your ISP can give you this info). You shouldn't be seeing any packet losses to servers hosted in SA on iperf3.
I did throw you in the deep end.

It was a test ;)
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
27,956
#73
Look up! The sky is falling!
CISP also sent a techie out, Jacques was his name. He basically did iperf tests and speed tests. This must have been a about a week after I logged my ticket with them, mid October 2018? I sent him iperf and speed tests and he wanted to verify so came in and run the tests himself.

That was when CISP officially accepted there was an issue and started the ball rolling... The grand sum of their efforts though, was the ONT swap out on the 24th of November 2018. Since then I basically had Paul assure me they were in contact with Vumatel investigating the iperf anomaly. Well, it's never been resolved but let's see what Home-connect find...

Maybe it's like @Looney has maintained from day 1, that it's physical damage or maybe it's like @Tinuva maintains, a line configuration issue. I'm leaning towards Tinuva's theory...
 
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