Hi, they've assigned the Public IP to my line today. As I suspected, no change to my issue. Online gaming is a nightmare as the packet loss I get is up to 60%.
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Intermittent packet loss
- Thread starter Wilhelmc
- Start date
I have lost hope in Afrihost trying to resolve this issue so I'm trying to deal directly with Vuma. I spent 20 minutes on the phone with an Afrihost agent yesterday. He spewed out the usual corporate nonsense answers. I asked to speak to a manager and the manager refused to take my call, again. I'm going to compile a history of my experiences with Afrihost and submit a complaint to ICASA.
I tried calling Vumatel this morning. First two calls just cut off while I was waiting to speak to a agent. I'm trying their WhatsApp number. Its been 20 minutes and I'm still waiting for an agent to respond.
Customer care in this country is an absolute joke. Nobody cares at all to have your issues fixed promptly. But miss a payment and your service is suspended immediately.
I tried calling Vumatel this morning. First two calls just cut off while I was waiting to speak to a agent. I'm trying their WhatsApp number. Its been 20 minutes and I'm still waiting for an agent to respond.
Customer care in this country is an absolute joke. Nobody cares at all to have your issues fixed promptly. But miss a payment and your service is suspended immediately.
I tried calling Vuma call center again just now. 25 minutes on hold waiting to speak to an agent and nobody answered.
Nobody at Vuma monitors the WhatsApp account. I've been waiting for a response from this morning.
Nobody at Vuma monitors the complaints email. I sent them an email a few days ago and nobody has gotten back to me.
I'm compiling my complaint to ICASA today.
Nobody at Vuma monitors the WhatsApp account. I've been waiting for a response from this morning.
Nobody at Vuma monitors the complaints email. I sent them an email a few days ago and nobody has gotten back to me.
I'm compiling my complaint to ICASA today.
Hi
Up until now where the line is not working no feedback from Afrigirl or Vuma. Worst service providers ever.
Good Evening
Tests done just now showing 100% packet loss. Is this enough proof that there is something wrong on my line. I have logged a complaint with ICASA as well as Afrihost and Vuma does nothing to assist. @AfriNatic and @Afrigirl I'm waiting for senior management to contact me.
