- Oct 19, 2007
Yes they are actually and I told them I don't want to cancel. The manager actually phoned the technician asking what is going on can you see what the problem is ect ect so they are really trying to solve the issue and sending a guy to my place at a time that suits me is nice. Technician gave me his number said I can call him any time or whatsapp him anything he is going to push with his supervisor the networking guys to give me answers and if they can't I don't need to worry about the bill it's taken care off. As I mentioned before though it's not about the money as I already EFT the money. I should have answers by mid day tomorrow latest so keen to see what happens.Got to say, they putting in a decent amount of effort to help a customer that has been with them for, what is it? Almost a month? That's got to count for something?!
I was with CISP for 5 months before logging my first ticket. 0 fcks were given. A year later my 2nd ticket and they showed some interest... enough to get a technician out to my residence and a new ONT installed.
I still sit with a fcked up iperf though...
Home-connect have been jumping through hoops trying to work out why? But their conclusion is buggy iperf software...
The technician has my whatsapp conversations and said he was told to get it fixed because customer wants to cancel and they won't accept if a customer wants to cancel due to poor service or slow speeds so I think Supersonic is still a very decent ISP.