Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Has Twitch streaming just gone in the bin for anyone else?
Was working perfectly a few moments ago.
 
Basically it's suddenly exactly the same as before you switched to the IS backbone. Ping spikes, packet loss, and major buffering.
 
Any reason why I can't stream Youtube, Tidal, yet speedtest is full speed?
 
Has anyone else been having latency issues in the evenings recently? I get minor lag spikes and lag increases for a fair amount of time during peak (5-10 pm). Latency increases from 180ish to 250/300ish.
 
zolly said:
Has anyone else been having latency issues in the evenings recently? I get minor lag spikes and lag increases for a fair amount of time during peak (5-10 pm). Latency increases from 180ish to 250/300ish.
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Definitely tonight yes.
 
DJ... said:
Eish. Not right at all. My time to investigate. Sorry, guys...
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Might just be my exchange. It's been too inconsistent for me to swap ISPs mid game to check.

Also, when doing a standard ping www.bbc.co.uk, latency will appear normal even though it'll still be a bit higher in game :(
 
Tonight I saw sub-250ms pings to Hawken servers in the US. That's pretty impressive! The lowest I ever went on Afrihost or WebAfrica was 280ms. Keep it up, guys!
 
zolly said:
Might just be my exchange. It's been too inconsistent for me to swap ISPs mid game to check.

Also, when doing a standard ping www.bbc.co.uk, latency will appear normal even though it'll still be a bit higher in game :(
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Experiencing this exactly...
 
OK, I can categorically state that the network has been under zero pressure that could in any way affect this. I've asked the tech guys for some feedback relating to the timeframe tonight on the network but I really don't think this was network related at all on our end. If it is, as usual I will let you guys know as it's something we'd need to remedy...
 
Crystal Web said:
OK, I can categorically state that the network has been under zero pressure that could in any way affect this. I've asked the tech guys for some feedback relating to the timeframe tonight on the network but I really don't think this was network related at all on our end. If it is, as usual I will let you guys know as it's something we'd need to remedy...
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I'm going to game using my backup accounts for the next few days and see if the problem still appears. Will post an update once I'm done.
 
DJ... said:
Eish. Not right at all. My time to investigate. Sorry, guys...
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Sigh.

It seems to be another disappointing day of no-telkom-show. Of course I would normally lol this off, but paying for a product A being while having been reverted to product B is not fun.
 
Manemarak said:
Sigh.

It seems to be another disappointing day of no-telkom-show. Of course I would normally lol this off, but paying for a product A being while having been reverted to product B is not fun.
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I'm very confused. :confused:
 
Crystal Web said:
I'm very confused. :confused:
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Its very simple, but not at a happy stage:

I request my line to be moved over to telkom from AH.
Line is transferred, but develops issues.
I request my line to be moved over to CW from telkom.

Line is transferred, issues gone, I get billed and told it was not transferred.
This is resolved and we move on.
I then request a line upgrade but due to CW being busy with the migration it does not happen.

The migration is over.
I remember CW to start requesting my line upgrade.
This happens when I tweeted telkom and CW succeeded.

Line is now dead.
I attempt support at CW who at one stage want me to put in telkom details to make sure its the line thats dead.
We finally get to a point where we log a FR.

I attempt to contact telkom on all frequencies.
Success technician comes out and completes the upgrade.
Line is finally upgraded and working at should.

Three days later the line upgrade is reverted.
No one knows why, telkom is probing.
I'm billed for an upgraded line.

When I contact telkom, telkom is still probing.
When I contact CW, telkom is still probing.
Unhappy place reached.
 
Manemarak said:
When I contact telkom, telkom is still probing.
When I contact CW, telkom is still probing.
Unhappy place reached.
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Actually it sounds like the new Telkom ASSIA systems automatically regraded your line down. ISPs no longer have the option to resync and regrade lines to new speed profiles - all requests now go via Telkom. So we are at the end of the day at their liberty. They have in turn implemented ASSIA which automatically regrades the line's speeds to what the system believes is the best sync rate for your line stats.

If it has been reported by us and the latest feedback is we're awaiting Telkom's confirmation of what is going on, then I can follow up for you (which we do with line related issues) but we're now 100% at their liberty relating to line regrades. I will dig into this and get back to you.
 
Manemarak said:
Its very simple, but not at a happy stage:

I request my line to be moved over to telkom from AH.
Line is transferred, but develops issues.
I request my line to be moved over to CW from telkom.

Line is transferred, issues gone, I get billed and told it was not transferred.
This is resolved and we move on.
I then request a line upgrade but due to CW being busy with the migration it does not happen.

The migration is over.
I remember CW to start requesting my line upgrade.
This happens when I tweeted telkom and CW succeeded.

Line is now dead.
I attempt support at CW who at one stage want me to put in telkom details to make sure its the line thats dead.
We finally get to a point where we log a FR.

I attempt to contact telkom on all frequencies.
Success technician comes out and completes the upgrade.
Line is finally upgraded and working at should.

Three days later the line upgrade is reverted.
No one knows why, telkom is probing.
I'm billed for an upgraded line.

When I contact telkom, telkom is still probing.
When I contact CW, telkom is still probing.
Unhappy place reached.
Click to expand...

Are you billed at the price for an upgraded line or for the actual upgrade? Because upgrades are free...
 
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