Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Crystal Web

Crystal Web representative
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3,978
HowTo said:
@Crystalweb

I'm having problems of late during a gaming season. Latency issues makes the game unplayable.
Latency goes up to 2850ms far cry from the ideal 200ms.
This happened over the last two day's. Time frame between 17H00 and 20H00.
Last night i tried to do a pathping to blizzard that failed to the 3rd hop which is Telkom.
If i ping Telkom IP sub 15ms replies. I also cant us WinMTR. It shows always 70% packet loss.
In real terms i would not even be able to use your reporting structure or either play online.

Is there a way that you guys could monitor the line and find out where the problem lay's.
When i switch over to the backup account i don't see these problems.
Click to expand...

Hi HowTo.

I have PMd you, but figured I'd update here if easier too.

As it turns out, on Tuesday your DSLAM was moved to the new Telkom BNG network. Unfortunately this gateway has had a few troubles the last few days, but we've been informed that it was fixed this morning and should be working now 100%. Please do let me know how it goes this evening as per my PM to you. :)
 
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aktor

Senior Member
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Mar 27, 2009
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841
CW,
Any ETA on when the customer portal is going to be functional again? At the moment the usage/accounts tab is blank, and the invoices tab now also gives an error.
 
Sinbad

Sinbad

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Crystal Web said:
Telkom will control that routing to the various ISP data centres, but the routing can be a little different depending on a number of factors (like where IPC is purchased and what IPC is purchased on what equipment). It's not all the same equipment either depending on a few factors.
Click to expand...

OK so that could explain why ISP A works fine and ISP B doesn't- a congested telkom link between the exchange and the IPC breakout - that only affects one ISP and not the other?
 
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Crystal Web

Crystal Web representative
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aktor said:
CW,
Any ETA on when the customer portal is going to be functional again? At the moment the usage/accounts tab is blank, and the invoices tab now also gives an error.
Click to expand...

We're busy working on that at the moment. We should have all final testing completed in the next two weeks for the portal. The credit card payments are tied to that, and the new website. Over the next few weeks you can expect to see some awesome changes on the front-end side of things, as well as new and better functionality coming in to the portal(s), as well as new products.
 
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Crystal Web

Crystal Web representative
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Messages
3,978
Sinbad said:
OK so that could explain why ISP A works fine and ISP B doesn't- a congested telkom link between the exchange and the IPC breakout - that only affects one ISP and not the other?
Click to expand...

Or just faulty equipment at the exchanges as well.
 
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Manemarak

Well-Known Member
Joined
Jan 7, 2015
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156
@CW, TelkomZA said they set my port back to 20mbs. I've confirmed this and will be monitoring.

Thanks.
 
HowTo

HowTo

Expert Member
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Aug 7, 2006
Messages
3,729
@CW

Your service is top notch. I have not seen this from any other ISP. It all happened in the background (PM style).
Tnx for the great help, much appreciated.
Will talk Monday when i have done some testing over the weekend.
 
Hectic

Hectic

Executive Member
Joined
Sep 15, 2009
Messages
6,266
HowTo said:
@CW

Your service is top notch. I have not seen this from any other ISP. It all happened in the background (PM style).
Tnx for the great help, much appreciated.
Will talk Monday when i have done some testing over the weekend.
Click to expand...
I must agree.
I was about to leave and join another ISP, because I decided to change to a capped account.

I was then offered the same account at CW and I didn't hesitate for a second.

The service levels at the other ISP was a concern for me and when I received the offer for the same account, but via CW, it was an easy decision.

The previous history ito service delivery prompted me to gladly accept.
 
Last edited:
Lino

Lino

I am back
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Jan 26, 2008
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13,790
Guess who's 20mb dsl line is also suddenly running at 10Mb. Fml telkom
 
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getafix33

Expert Member
Joined
Nov 16, 2006
Messages
1,722
Flip, live streaming is horrendous atm.

No live chat available (not sure working hours)

EL area. 8mb line
 
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