OpenWeb ADSL Feedback Thread (Pt2)

For a short while. I am training up our new Social Media Rep, he will be the Client Care Executive on Facebook, Twitter and MyBB.

In the meantime, I will be here to assist.

I might not be as quick at replying as I was in the past as we are busy with a phenomenal amount of development, but I will try my best.

Zenbaas, may I wipe that up for you?


MrBEEP has returned. :)
 
oi MrBeep,
Your website is a bit confusing with those capped accounts.
If I buy one, does it come with unlimited night-time (or whatever you refer to midnight->6am as) at any line speed or is it limited either by cap or bandwidth in any way?
 
Hi slvr,

They are a bit confusing I agree.

They come with Unlimited Late 00:00 to 06:00.

The Late cap falls away and becomes Unlimited even if you reach your Peak cap.

The Speed is limited to 10Mbps until 1 March 2015 then it will run at the speed of your line whatever that may be.

The reason for this was we have recreated our bandwidth Management system and had to have things settle first. Things are looking REALLY good so we will be removing that artificial limit.

oi MrBeep,
Your website is a bit confusing with those capped accounts.
If I buy one, does it come with unlimited night-time (or whatever you refer to midnight->6am as) at any line speed or is it limited either by cap or bandwidth in any way?
 
Hi slvr,

They are a bit confusing I agree.

They come with Unlimited Late 00:00 to 06:00.

The Late cap falls away and becomes Unlimited even if you reach your Peak cap.

The Speed is limited to 10Mbps until 1 March 2015 then it will run at the speed of your line whatever that may be.

The reason for this was we have recreated our bandwidth Management system and had to have things settle first. Things are looking REALLY good so we will be removing that artificial limit.

update pls

4283011285.jpg
 
Current FREE clients keep their FREE accounts.

Our FREE Capped account is a seasonal offer. We will be sure to advertise here and on our other Mediums once they're back

also;
this is still a thing, you guys advertised it as free.
View attachment 190755

can be fix?
 
Current FREE clients keep their FREE accounts.

Our FREE Capped account is a seasonal offer. We will be sure to advertise here and on our other Mediums once they're back

as the screenshot shows

i signed up last year

the account did not get activated, this was surely an issue on YOUR side, and the emails i sent were not replied to

but w/e

your company isn't known for truthfulness in any case :D
 
Please drop me a PM with your OW number so that I can check what went wrong here.

All orders (1 per client) should have been automatically activated.

With the volume it most definitely was not a manual process.

as the screenshot shows

i signed up last year

the account did not get activated, this was surely an issue on YOUR side, and the emails i sent were not replied to

but w/e

your company isn't known for truthfulness in any case :D
 
Unfortunately we won't be replying to all the Spam posts.

If any OpenWeb or potential clients require assistance, please drop us a message here, a PM or an email: [email protected]

I will try and speak above the Spam posts, but bear with me if the trolls infest the thread. We can work around them.
 
Unfortunately we won't be replying to all the Spam posts.

If any OpenWeb or potential clients require assistance, please drop us a message here, a PM or an email: [email protected]

I will try and speak above the Spam posts, but bear with me if the trolls infest the thread. We can work around them.

;-;
 
Unfortunately we won't be replying to all the Spam posts.

If any OpenWeb or potential clients require assistance, please drop us a message here, a PM or an email: [email protected]

I will try and speak above the Spam posts, but bear with me if the trolls infest the thread. We can work around them.

For clarity purposes: what is it that you consider a spam or troll post? Is it anything at all that delves into the allegations against Openweb, or is there a less broad definition one can use to know what you will and won't respond to on the forums?
 
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