isp

  1. ineedfibreasap

    don't know my ISP and no one can help me PLS HELP :(

    so moved into my flat almost 2 years ago and when I moved in, I was told that there was fibre available to all units, so we have a fibre box installed and everything through Vumatel. However, I'm assuming the previous tenants had fibre based on the fact that when I tried to order fibre though...
  3. N

    Why are ISP's oblivious to their service gaps and make the consumer pay for it?

    I recently switched between two fibre network operators, Evotel => Openserve due to saving costs under the same ISP. I ended up being billed for two lines. Even though the ISP (Afrihost) requests pertinent information initially in their service request forms it seems they oblivious to the timing...
  4. S

    Telkom incompetence

    In light of the headline news on the homepage here about Telkom and Cell C, Telkom is in no position to start acquiring more business. Like all government-run business in SA, they cannot efficiently run the business and should really shut shop on the grounds of incompetence. From the top, right...
    • Sir Peel-a-Lot
    • Thread
    • anc fail circus clowns copper lines fibre broadband governement isp management telkom voip phone
    • Replies: 10
    • Forum: Fibre Networks
  5. W

    Vox and Vuma wont upgrade my fiber line

    I signed up for Fiber with Vox and Vuma in May. At that time they where running a promotion of R650 for 50/50mbps. They only conditions for this promo is that you can't cancel within 12 months of signing up for this promo, or you would have to pay R2733. I made it clear to the sales rep that I...
  6. C

    Wifibre Kempton Park

    Hi all, On Thursday 13th of July 2023, our internet provider WiFibre (Kempton Park) went down Needless to say, as of today Tuesday 18th of July they are still off. Their website is down, phones don't work, email seems not to be working as well and during the day there is nobody to be seen at...
  7. thedulyman

    Screamer Telecoms

    Just a warning about these guys; stay far away. They’re not a member of the ISPA. They are frequently down. As in you can bet it will happen multiple times a week. At least every 2 weeks you will be down at least 12 hours They have no after hours help. So if you go down outside of their...
  8. S

    Telkom strikes again

    ?
  9. S

    Why can't I cancel Vodacom Fibre?

    Hello, We haven't had internet for a month now and a week ago we made a decision to cancel and move to a different service provider. I called Vodacom a week ago to cancel the fibre service, after which they did not cancel but instead "organised" for a Vodacom technician to sort out our...
  10. BamboozledAttorney

    What is Frogfoot like these days?

    Just a question out of curiosity, but what is Frogfoot like today? Did they get better, do they still cause issues more than they should, or does it depend on which area you are staying or which ISP you are using?
  11. JDK_ZA

    Afrihost and Lightstruck

    I had scheduled a migration from my previous ISP to Afrihost in February. The ISP was scheduled to release the line on 31 March, which it did. I was originally told I will have internet access 24-48 hours after the line had been released. I had been with Afrihost for over a decade previously and...
  12. im_from_earth_

    Afrihost Unresponsive in cancellation request [#RKF-331-99874]

    In November 2021 when my lease ran out at my apartment I suspended the aforementioned service with Purple Forest / Afrihost. To my fault as I have dozens of services with Afrihost and have been a client of theirs for over a decade, I did not check to ensure the service was cancelled, and merely...
  13. P

    Rocketnet down?

    Hi, Is anyone experiencing issues with Rocketnet, Sunday 21:45 PM Router is unable to connect, getting a password incorrect error on my router. The Rocketnet launchpad website also not accessible. FNO: Metrofibre
  14. W

    Is there and Ombudsman for ISP's - particularity Fibre?

    Hi, Is there and Ombudsman for ISP's - particularity Fibre? I'm having issues with WebAfrica. I have tried to send them emails to [email protected] but the emails just bounce back: @WebAfrica Helper
  15. spamsam

    Is the Vumatel network dying?

    In the beginning Vumatel was great and i mostly attribute that to the fact that they had brand spanking new infrastructure and had yet to scale to their current levels. Previously they even weathered loadshedding without issues. All you needed was a battary backup to keep your ONT online and...
    • spamsam
    • Thread
    • eskom isp loadshedding scale uptime vumatel
    • Replies: 20
    • Forum: Fibre Networks
  16. B

    What makes Openserve FUP different?

    I noticed Home Connect has a separate, more strict FUP for Openserve clients. https://home-connect.co.za/fair-use-policy-fup/ I am curious as to how FNOs bill ISPs and what makes Openserve different. My theory was that ISPs got billed twice. first a fee for each customer's connection. second...
    • BasBas
    • Thread
    • fiber fiber ftth fibre network operator (fno) fno ftth isp openserve vumatel
    • Replies: 14
    • Forum: Fibre Networks
  17. L

    Account fraudulently closed - How to get help from Axxess?

    Greetings MyBroadband, I am in need of advice, please. We have had an ongoing battle with our fiber connection that has been migrated away from our ISP (Axxess) without our knowledge or request and are unable to get it reconnected. What happened is that Axxess had apparently received an...
  18. BamboozledAttorney

    Webafrica's confusing strategy... that still works

    So, we know Webafrica is struggling to keep-up in regard to responding to customer queries (they don't have a helpline, everything occurs on Whatsapp business). They're encountering a big churn risk (customers moving away from them and going to a different ISP is happening more and more, and I...
  19. BamboozledAttorney

    Webafrica Cancellation - Router return

    For anyone who has successfully cancelled with Webafrica, did anyone of you return their free-to-use router? https://help.webafrica.co.za/support/solutions/articles/27000055652-what-happens-if-i-choose-to-cancel-
  20. D

    How to cancel vodacom fibre

    HI all, I have had my vodacom fibre for less than a month (not counting the full 1 and a half weeks it took them to activate it lol). I constantly have internet problems and am now tired of them. I was in a hurry originally and am well aware it was a stupid move to use them as an isp on my...
  21. Z

    Your experience with Fibre & your service provider

    My town is (finally) in the process of fibre rollout (Evotel). What would be my best option for fibre if I want decent latency? I've been using MTN LTE on Supersonic for the last 2 years was , and OMG latency really goes to hell in the evening, so badly that I usually plug in a seperate LTE...
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