MTN SuperSonic Feedback

cavedog said:
The whatsapp number is pretty responsive otherwise a call the call centre should get you sorted.
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Yep agree
Call centre is just a waste of airtime
Was activated on supersonic today on vumatel and WhatsApp support activated the line had to do was reboot my cpe
 
dasdk said:
Yep agree
Call centre is just a waste of airtime
Was activated on supersonic today on vumatel and WhatsApp support activated the line had to do was reboot my cpe
Click to expand...

How is Supersonic performing on Vumatel btw :)
 
I'm seeing some increased latency and slower than line speeds ~145Mbps
 
I forgot to set my seed ration on 3 torrents last night :oops: Spotted about 4 or 5 cool ideas peers too :)

supersonic_p2p_seeding.png
 
cavedog said:
I forgot to set my seed ration on 3 torrents last night :oops: Spotted about 4 or 5 cool ideas peers too :)

View attachment 615218
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Good grief!!! :eek:

Hey, can I ask you to do me a favour please. A speed test to Los Angeles AT&T, multi and single and also Woking international school of London, multi and single... post here would be fine. Home-connect trouble shooting my line are questioning the capacity of the respective servers.
 
sand_man said:
Good grief!!! :eek:

Hey, can I ask you to do me a favour please. A speed test to Los Angeles AT&T, multi and single and also Woking international school of London, multi and single... post here would be fine. Home-connect trouble shooting my line are questioning the capacity of the respective servers.
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They might have a point I'm struggling to them too see results below.

LA - AT&T Multi
8013473830.png


LA - AT&T Single
8013477951.png


Woking Multi
8013485514.png



Woking Single
8013482630.png
 
LA Multi

Single

London Multi

Single

:sick:

I'm not even getting close to 100Mbps on multi....
 
Okay fair enough you getting worse than me on a 1Gbps connection :sick:
 
sand_man said:
Yeah, if a server has capacity issues that is all good and well but then I should be hitting the limiter on every test.
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Here is LA Multi on a Cybersmart capped ADSL account on my 200Mbps fibre line. Not great either. :sick:

8013620529.png


Single

8013626699.png
 
Ohh look at this very nice IPC congestion. Looks like Supersonic has underestimated how many people are going to join for a 1st month free trial.... :rolleyes: I have mailed support to complain. The latency is clearly coming from hop 3 which also says IPC receive so their JHB IPC is congested with all the openserve fibre clients. Let me see what support has to say. Speeds are still acceptable and can't still stream twitch and iptv without any issues. Torrents also working fine but obviously the increased latency shows congestion which would probably get worse if not upgraded.

supersonic_ipc_jhb_congestion.png
 
cavedog said:
Ohh look at this very nice IPC congestion. Looks like Supersonic has underestimated how many people are going to join for a 1st month free trial.... :rolleyes: I have mailed support to complain. The latency is clearly coming from hop 3 which also says IPC receive so their JHB IPC is congested with all the openserve fibre clients. Let me see what support has to say. Speeds are still acceptable and can't still stream twitch and iptv without any issues. Torrents also working fine but obviously the increased latency shows congestion which would probably get worse if not upgraded.

View attachment 615270
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Btw is there a way to check usage history? I’ve tried the portal but no detail found
 
dasdk said:
Btw is there a way to check usage history? I’ve tried the portal but no detail found
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Login on the supersonic website. I use my pppoe login details.

My usage on the left > Usage history > Click on your service which hould be SNO > Usage type select internet from drop down box now it's displaying your usage.
 
sand_man said:
Mmmmmmm, looking a bit flaky!! What about testmy.net (100mb file) and bandwidthplace.com
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Haven't tested any of those but clearly looking like ipc congestion. Waiting for supersonic to give me feedback. The speeds are still generally good though but latency is higher than normal.
 
Octotel, Claremont, Cape Town - is local/international response okay with supersonic? Still on ADSL and trying to work out if it is worthwhile switching to fibre.
 
cavedog said:
Haven't tested any of those but clearly looking like ipc congestion. Waiting for supersonic to give me feedback. The speeds are still generally good though but latency is higher than normal.
Click to expand...
Would your issue be specific to OpenServe or all Supersonic clients?
 
blunt said:
Would your issue be specific to OpenServe or all Supersonic clients?
Click to expand...

Well my trace route shows the latency on IPC-receive-jh which makes me believe that it's an IPC capcity issue something which other providers like Vumatel, octotel and MFN does not have. So likely just Openserve until Supersonic gets an IPC upgrade at a cost to them.

One of the downsides to Openserve unfortunately.
 
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