MTN SuperSonic Feedback

Anyone knows what the best way to dial multiple pppoe connections on Openserve? The Zyxel Supersonic gave me does not do half bridge mode but has a setting for pppoe pass through which does not really work as the pppoe connections gets dropped. Probably an issue with the firmware.

Would adding a 1Gbps unmanaged network switch between the ONT and Router work :unsure: The Zyxel can connect via the wan and then i can connect my PC to the switch and dial my pppoe connections as I want from my PC.
 
Hopefully things are sorted out.

Tonight it's flying. Single London speedtest are good. Latency are as they were when I joined...

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dasdk said:
Still no usage history
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Maybe it's because I dial a pppoe connection with Openserve :unsure:

Anyways I'm actually going to cancel. I proved their network on Openserve is nit up to scratch anymore. Proved it to them but today get a message saying that my query is resolved. I think last night loadshedding helped a bit. This morning speeds were great but I think tonight it will be slow again.
 
cavedog said:
Maybe it's because I dial a pppoe connection with Openserve :unsure:

Anyways I'm actually going to cancel. I proved their network on Openserve is nit up to scratch anymore. Proved it to them but today get a message saying that my query is resolved. I think last night loadshedding helped a bit. This morning speeds were great but I think tonight it will be slow again.
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Ah that’s man .....who are you moving 2?
Btw I actually think cfibre for me was a better network.....had 100/100 for a year then 50/50 for another year

I do enjoy WhatsApp support but if you have little to no issues with the network I don’t need support
 
cavedog said:
Maybe it's because I dial a pppoe connection with Openserve :unsure:

Anyways I'm actually going to cancel. I proved their network on Openserve is nit up to scratch anymore. Proved it to them but today get a message saying that my query is resolved. I think last night loadshedding helped a bit. This morning speeds were great but I think tonight it will be slow again.
Click to expand...

Ah that’s man .....who are you moving 2?
Btw I actually think cfibre for me was a better network.....had 100/100 for a year then 50/50 for another year

I do enjoy WhatsApp support but if you have little to no issues with the network I don’t need support
 
Ayatolla said:
Nano fibre is coming to install tomorrow. My area is on Vumatel so I'll be able to give some feedback once I'm up and running. I've only ordered the 20/2 line because I ordered during the early days of the promotion and was a bit skepticle lol.
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So my fibre was installed 30 Jan but still haven't been activated. I contacted the Whatsapp support and all they said was they gave my details to the scheduling team. I then got an sms last Thursday stating that the installation is still in progress... I messaged the Whatsapp again today with no response yet... Seems they're in over their head on this Free Trial :rolleyes:
 
dasdk said:
Ah that’s man .....who are you moving 2?
Btw I actually think cfibre for me was a better network.....had 100/100 for a year then 50/50 for another year

I do enjoy WhatsApp support but if you have little to no issues with the network I don’t need support
Click to expand...

I don't know but when I sent them a whatsapp to say I need to cancel ASAP I got a call 3min later begging me to stay and what can they do for me to stay.

So after a long conversation they are sending a technician tomorrow night 7pm to come and see for himself and they offered me another free month of fibre.... It's not about the money as I paid for Feb and a portion of March already. No use giving me a free month and it's poor anyways rather fix the issue then I'm happy to pay for the service.

I just want it the way it was when I joined. It's clearly IPC congestion which will probably get picked up and fixed eventually when the complaints start rolling in but I won't entertain the technicians saying to me tomorrow that the speeds aren't guaranteed during peak time or it's because some other silly thing he will come up with just for me to buy their excuse. If they can't solve the issue I need to go.

Do you mind posting a trace route to mybroadband.co.za and google.co.za from your connection. Keen to see how the Vumatel and Openserve route compare.
 
Maybe this loadshedding is a blessing in disguise for me. Connection seems to be working great. Nice low latency. I need to cancel the technician for tomorrow night as I have loadshedding from 7pm tomorrow night if Eskom does loadshed tomorrow which is very likely. :(
 
dasdk said:


not great on vumatel tonight, but we did have load shedding most of the evening....
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BTW that woking london server is not a great test server. I'm getting poor speeds to it even on multi.
 
cavedog said:
Maybe this loadshedding is a blessing in disguise for me. Connection seems to be working great. Nice low latency. I need to cancel the technician for tomorrow night as I have loadshedding from 7pm tomorrow night if Eskom does loadshed tomorrow which is very likely. :(
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well if its congestion then it makes sense.....
 
Ahhh latency and slow speeds are back. :rolleyes::( Once again IPC-receive-jh hop 3 is the culprit.

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Yeah clearly an IPC capacity issue that they want to send a technician to my house to waste my time because I bet he is going to say it's my Openserve line.
 
So the technician came did his tests. Confirmed my findings and now escalated it to HLS (High level support) that has direct access to IPC graphs and stuff. Looks like I'm getting somewhere and it's hopefully somewhere good because I'm getting frustrated. I don't need another free month as they offered I need it to be as it was when I joined in January.

Hopefully will have some good results to share before the end of the week.
 
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Got to say, they putting in a decent amount of effort to help a customer that has been with them for, what is it? Almost a month? That's got to count for something?!

I was with CISP for 5 months before logging my first ticket. 0 fcks were given. A year later my 2nd ticket and they showed some interest... enough to get a technician out to my residence and a new ONT installed.

I still sit with a fcked up iperf though...

Home-connect have been jumping through hoops trying to work out why? But their conclusion is buggy iperf software...
 
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