Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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just a thing;

using news.wa.co.za and news.is.co.za with 5 connections each+ 10 connections to the news.crystalweb.co.za works on your CW accounts.
 
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Crystal Web said:
National network update:

Over the next week (until next week Friday), it is possible that your exchange may go down for up to 7 hours for maintenance and upgrades of the Telkom network. This is happening nationwide and there's no clear indication yet of which exchanges will go down at which times. During this time you may lose DSL sync entirely, but rest assured this is in all likelihood not a fault, but a symptom of the nationwide Telkom network upgrades being performed, and your connection will be restored in a few hours, in a hopefully better state than ever.

Crystal Web
Click to expand...

Thanks for this. Seriously considering moving across to your service. I am bashing my head trying to get any sense from my current ISP on what's going on. It seems like they are in denial. Logged a call and was advised to "get my modem checked at a computer store" LOL
 
Internet connection seems fine. The CW NS does't however. Have day downloads as early as 40 days failing. Errors along the line of it being out of retention. :(
 
Tander said:
Internet connection seems fine. The CW NS does't however. Have day downloads as early as 40 days failing. Errors along the line of it being out of retention. :(
Click to expand...

Downloading some pretty old articles right now on it, seems fine.
 
Tander said:
Internet connection seems fine. The CW NS does't however. Have day downloads as early as 40 days failing. Errors along the line of it being out of retention. :(
Click to expand...
Also having problems.
I am suddenly getting username/password connection errors.

@CW :
What is going on with the Premium server?
Are you trying to move everybody to the IS server / fade out the Premium server?

Support told me to try the IS server. Did not even try to look at the problem?
 
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Gavin107 said:
Thanks for this. Seriously considering moving across to your service. I am bashing my head trying to get any sense from my current ISP on what's going on. It seems like they are in denial. Logged a call and was advised to "get my modem checked at a computer store" LOL
Click to expand...

OenWeb?
 
Hectic said:
Also having problems.
I am suddenly getting username/password connection errors.

@CW :
What is going on with the Premium server?
Are you trying to move everybody to the IS server / fade out the Premium server?

Support told me to try the IS server. Did not even try to look at the problem?
Click to expand...

Sad part is that the IS server retention is only about 180 days.
 
Something up today. Websites are timing out and even WinMTR is having issues.

Spiky packetloss on google.co.za.
Unable to resolve hostname on crystalweb.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 58 | 58 | 0 | 4 | 64 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| cdsl2-ctn-vl2473-ipc.ip.isnet.net - 14 | 37 | 32 | 0 | 92 | 1969 | 14 |
| vlan2473.cdsl2-ctn.isdsl.net - 14 | 38 | 33 | 0 | 18 | 27 | 14 |
| 196.35.115.136 - 14 | 38 | 33 | 0 | 16 | 31 | 13 |
| 168.209.6.12 - 14 | 38 | 33 | 0 | 19 | 30 | 13 |
| 168.209.100.101 - 14 | 38 | 33 | 0 | 34 | 47 | 30 |
| 168.209.1.179 - 14 | 38 | 33 | 0 | 35 | 107 | 44 |
| 72.14.205.16 - 14 | 38 | 33 | 0 | 39 | 59 | 41 |
| 72.14.239.129 - 14 | 38 | 33 | 0 | 39 | 59 | 31 |
| jnb01s08-in-f3.1e100.net - 14 | 38 | 33 | 0 | 40 | 58 | 33 |
|________________________________________________|______|______|______|______|______|______|

Going to try a router reboot.
 
StevenC said:
Something up today. Websites are timing out and even WinMTR is having issues.

Spiky packetloss on google.co.za.
Unable to resolve hostname on crystalweb.

Going to try a router reboot.
Click to expand...

Change DNS? 8.8.8.8 and 8.8.4.4 ?
 
My line-sync has been down for 2 days. Yesterday it synced for a few minutes and went dead again until now - been up for about 10 minutes.

Anyone have the telephone number for the Telkom ADSL techs? If I call 10210 I just hold on forever.
 
ZinSA said:
My line-sync has been down for 2 days. Yesterday it synced for a few minutes and went dead again until now - been up for about 10 minutes.

Anyone have the telephone number for the Telkom ADSL techs? If I call 10210 I just hold on forever.
Click to expand...

migrate your line to CW and let them deal with Telkom ? :D
 
ZinSA said:
My line-sync has been down for 2 days. Yesterday it synced for a few minutes and went dead again until now - been up for about 10 minutes.

Anyone have the telephone number for the Telkom ADSL techs? If I call 10210 I just hold on forever.
Click to expand...

ASSIA strikes again? Still waiting my sync to be fixed. Of course Telkom/ZA indirectly said I was lying about my 20mbs syncs.

http://mybroadband.co.za/vb/showthread.php/687122-ADSL-problems-caused-by-new-system-ISPs
http://mybroadband.co.za/vb/showthread.php/686288-ISPs-no-longer-in-control-of-lines
 
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