Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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busy looking into a DNS related issue that has flared up, the rep account will post as soon as we have feedback
 
Problem appears to have been localised, and has been resolved, but we'll continue monitoring.
 
CW,

I'm currently experiencing extremely poor speeds on my 10MB Home Premium account.

Websites won't load. I can't load up crystalweb.co.za to even get onto your chat support.

Any help?

-edit-
Line is completely down now. Router has already been power cycled.
 
DuckKnuckle said:
CW,

I'm currently experiencing extremely poor speeds on my 10MB Home Premium account.

Websites won't load. I can't load up crystalweb.co.za to even get onto your chat support.

Any help?
Click to expand...

See above. There was an issue, but should be resolved now. Let me know if not, and what DNS you are using. Network notice section on the site was also updated.
 
Crystal Web said:
See above. There was an issue, but should be resolved now. Let me know if not, and what DNS you are using. Network notice section on the site was also updated.
Click to expand...

Still not getting any sort of connection, so I can't view your Network notice.
 
DuckKnuckle said:
Still not getting any sort of connection, so I can't view your Network notice.
Click to expand...

Switch to Google DNS please. 8.8.8.8 and 8.8.4.4 and flush the DNS, then try again.

Looks like there is a widespread issue hitting multiple ISPs. Looks to be resolved on our test lines though.
 
DuckKnuckle said:
Hi,

Still not having any luck.
Click to expand...

Apologies. There is an issue on-going now affecting multiple ISPs and it's quite an odd one. Something has broken in a critical location affecting quite a few locations now. We are looking into it and I know Telkom and IS are investigating. I'll update as soon as I can for you.
 
Crystal Web said:
Apologies. There is an issue on-going now affecting multiple ISPs and it's quite an odd one. Something has broken in a critical location affecting quite a few locations now. We are looking into it and I know Telkom and IS are investigating. I'll update as soon as I can for you.
Click to expand...

Okay I look to be back up and running now, albeit a little slow.
 
Crystal Web said:
Apologies. There is an issue on-going now affecting multiple ISPs and it's quite an odd one. Something has broken in a critical location affecting quite a few locations now. We are looking into it and I know Telkom and IS are investigating. I'll update as soon as I can for you.
Click to expand...

Yes, something is broken indeed. I'm on Axxess, weird page timeouts, dns issues.
 
I couldn't reach unotelly dns servers for a while a bit earlier
 
Crystal Web just some more questions before signing up with you guys. I stream content from XBMC, how will streaming be affected on your network, will I get shaped or will it be at full speed?

Secondly I play online with my ps4 will this also be at full speed? We barely download anything only on our phones and tablets and the odd game download on the ps4 or updates.

If you have a line with them and maybe use the it for the same services I do please post you view as well.
Thanks
 
Hazelbag said:
Crystal Web just some more questions before signing up with you guys. I stream content from XBMC, how will streaming be affected on your network, will I het shaped or will it be at full speed? Secondly I play online with my ps4 will this also be at full speed? We barely download anything only on our phones and tablets and the odd game download on the ps4 or updates.

If you have a line with then and maybe use the it for the same service I do please post you view as well.
Thanks
Click to expand...

What kind of account are you looking at?
Most of them prioritise streaming if I remember correctly.
 
Hazelbag said:
Either capped or home premium uncapped account.
Click to expand...

I am on home premium uncapped and streaming is definitely prioritised, as is gaming. And the support guys are very quick to investigate if the performance of either is less than stellar.
 
thanks DJ and the team!
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Internet is literally running on black magic and duct tape at my house :D
 
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