Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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WARNING : SSL Disabled on Crystal Web's website

Hi All

I was in the process of signing up to Crystal Web for an account. Please note that their website (despite having COMODO Secure seal at the bottom) is not enabled for SSL. I initiated a chat session and apparently it is disabled. I am not comfortable with entering my ID number and other private details etc on a non-secure site so I will wait until they have decided to take security seriously.

As per their chat session (which is a concern) :

Support Commodore
Hi Al :)

Al
Please advise how I signup using SSL? Your website doesn't seem to initiate an SSL page when capturing my data?

Support Commodore
SSL certificate has been removed temporarily on the website but should be back on soon :) Management just confirmed this

Al
Surely you should disable signups and logins until then?

Support Commodore
It is upto individuals to choose whether to use it or not :)
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quovadis said:
Hi All

I was in the process of signing up to Crystal Web for an account. Please note that their website (despite having COMODO Secure seal at the bottom) is not enabled for SSL. I initiated a chat session and apparently it is disabled. I am not comfortable with entering my ID number and other private details etc on a non-secure site so I will wait until they have decided to take security seriously.

As per their chat session (which is a concern) :
Click to expand...

Hmm, Used to be enabled if i remember correctly.

CW, Can you re enable this as some people are quite security concious?
 
Electric said:
You're better off going for an ISP that does not shape capped data.
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Electric said:
Standard HTTP is shaped/throttled.
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Having not been a customer for some time I'm not sure how you know this, but it's not the case. Standard HTTP is not shaped. And we offer a range of capped products, some shape some protocols, others don't shape anything at all.

It's probably best that you leave intricate account performance questions to us to answer, as from what I'm aware you haven't used Crystal Web in months since you parted on bad ways with us.
 
Crystal Web said:
Was travelling yesterday, but have responded. Apologies for the delay there.



Ordinary HTTP downloads like that are not shaped.
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You have clearly stated that large http downloads will be shaped.
So maybe you should now start creating a scale for people to understand what is large and what is small?
 
ghostR said:
Hmm, Used to be enabled if i remember correctly.

CW, Can you re enable this as some people are quite security concious?
Click to expand...

Took it off. There were some URL problems. We'll have it back up soon and we're working on this today. May need to point the site elsewhere temporarily to get it back up, and I have a meeting at 10am about this. Hoping to get it sorted today still.
 
Crystal Web said:
Took it off. There were some URL problems. We'll have it back up soon and we're working on this today. May need to point the site elsewhere temporarily to get it back up, and I have a meeting at 10am about this. Hoping to get it sorted today still.
Click to expand...

Thanks.
 
Electric said:
You have clearly stated that large http downloads will be shaped.
So maybe you should now start creating a scale for people to understand what is large and what is small?
Click to expand...

I really think that you should read our FAQ properly.

Home capped is offered as an unshaped service by default, however general network management may result in peer to peer and NNTP protocol speeds being affected during business hours, to ensure that business account holders obtain priority access to the bandwidth they are paying for. We also provision free gigs to use from midnight to 6am to encourage you to schedule your large downloads during this off peak time, to help us deliver a superlative experience at all times. We suggest scheduling things like peer to peer, NNTP, and large gaming updates and downloads for these time-periods. While it is not necessary for you to do so, it does help us to manage the network capacity far easier, and to keep our costs to you down, as well as ensure that in future, we can continue to reduce costs to you. It also ensures that you take full advantage of your free gigs, and makes more anytime data available to you. This service can be cancelled or downgraded with one month's calendar notice supplied.
Click to expand...
 
Crystal Web said:
Having not been a customer for some time I'm not sure how you know this, but it's not the case. Standard HTTP is not shaped. And we offer a range of capped products, some shape some protocols, others don't shape anything at all.

It's probably best that you leave intricate account performance questions to us to answer, as from what I'm aware you haven't used Crystal Web in months since you parted on bad ways with us.
Click to expand...

I take it P2P and NNTP is shaped on Home Capped, but will get full speed between 12-6am ?

EDIT: Nevermind read the post above, that explains it. Thanks
 
Crystal Web said:
Took it off. There were some URL problems. We'll have it back up soon and we're working on this today. May need to point the site elsewhere temporarily to get it back up, and I have a meeting at 10am about this. Hoping to get it sorted today still.
Click to expand...

So putting your existing and future customers at risk is acceptable even temporarily to Crystal Web? Remove the seal and warn your users! Go consult your legal director. Some of your customers are not technically savvy and you are putting them at risk with no SSL and showing a seal etc.
 
quovadis said:
So putting your existing and future customers at risk is acceptable even temporarily to Crystal Web? Remove the seal and warn your users! Go consult your legal director. Some of your customers are not technically savvy and you are putting them at risk with no SSL and showing a seal etc.
Click to expand...

Was an oversight on my part. Seal removed now.

Thanks.
 
well, I decided to try out Crystal Web. started a download for xbox one at 21h00 and it finished at 05h00, total of 10gbs. shouldn't a gig take just over 30 minutes to complete? so at max speed, what could have taken 5 to 6 hours to do, took 8 hours. not really that bad. will just have to watch it over the next couple weeks.

once I can get Netflix and hulu working, it'll help me decide if I got a quality product or not. it's to early to tell for now.
 
@CW: Quick question, and this is not specifically aimed at CW, its just a general question on practices by CW and other ISPs.

Why is it that some ISPs require a full calendar months notice (MWEB, CW, etc) and other like Afrihost allow you to cancel your service or change it at any time as long as you make it before the next billing run.

This has always caused frustration on my part and its one of the things I love about AH, just that freedom to change my mind whenever and not have to endure extra cost because of processes.

I appreciate your reply.
 
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