Are you satisfied with your Crystal Web account?


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Has anyone checked their invoices for this month yet..? Mine is considerably higher than last Month....
 
Has anyone checked their invoices for this month yet..? Mine is considerably higher than last Month....

Yeah. Mine too, downgraded a 600gb capped account to 100gb capped account. Rate per gb is not the agreed upon amount.
 
Has anyone checked their invoices for this month yet..? Mine is considerably higher than last Month....

Mine's same as last month, I thought the price on the telkom portion came down?
 
Yeah. Mine too, downgraded a 600gb capped account to 100gb capped account. Rate per gb is not the agreed upon amount.

Mine's same as last month, I thought the price on the telkom portion came down?

Ya I think I have been lumped with people who joined later as opposed to those of us who joined right at the start. Have emailed them this morning. Waiting for a reply.
 
Mine is out by R10, when I factor in last month's bill and the line discounts price drop. But I'm not gonna squeal for a buddy coke :p
 
Mine is out by R10, when I factor in last month's bill and the line discounts price drop. But I'm not gonna squeal for a buddy coke :p

You should. Any invoice that isn't correct must be rectified. This looks to be a referral code discount that may be missing, is all.

Same applies to anyone - I know billing are rectifying a few invoices today.
 
Anyone else having issues with their CW account? Mine was working fine this morning but now no traffic coming through. It authenticates just fine. (Am on the line with support right now, just wondering if anyone else is having issues).
 
Mine also just went belly up, costing me a raid kill in WoW...and dat repair bill.

CW pls send 20 gold my way kthx...

Powercycle seems to have worked...

And while I am posting, where the hell are the credit card facilities? They were promised MONTHS ago.
 
Mine also just went belly up, costing me a raid kill in WoW...and dat repair bill.

CW pls send 20 gold my way kthx...

Powercycle seems to have worked...

And while I am posting, where the hell are the credit card facilities? They were promised MONTHS ago.

Same. Powercycled mine. Now working fine.
 
Also, dont forget you referred me - so make sure you get that discount :erm:

You should. Any invoice that isn't correct must be rectified. This looks to be a referral code discount that may be missing, is all.

Same applies to anyone - I know billing are rectifying a few invoices today.

Looks like my referrance wants to have my buddy coke LOL

I'll tap support when I get home ;)
 
How are we looking regarding those updates CW?

This wkend was better than previous. Sunday afternoon I had a bit of buffering while watching some series on XBMC, the morning was perfect though.
 
How are we looking regarding those updates CW?

We're looking good. Things are improving nicely and while there still remains some occasional issues overall speeds are better across the board. I will acknowledge that there are still some problems though, but these are problems on the roadmap to be fixed up this month as the upgrades roll in properly for all regions.

Moving forward I will try to disclose as much information as I can about the upgrades, but some information is contractually confidential and I may not be able to respond to all requests about regions and technical information relating to the upgrades - or at least not to the extent that I would like to. This is a commercial and legal requirement though. But I will continue to keep the updates flowing as and when I can confirm certain things. I'm only mentioning this because some customers have requested very detailed and technical specifics about the process which I am not at liberty to disclose.
 
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