Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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Soulcode said:
If a CW account drops packets and a backup ISP account does not drop packets then it is my view that it is not an exchange problem. Simple logic, support should know this. I've heard the stories of it's because it's a new connection when you switch to the backup account or whatever, but even with extended testing of the backup account the packet loss does not return. Upon switching back to the CW account (hours later) it is instantly back. Any rational person can see the problem is not my exchange.

Judging by what Zolly and others say, support is doing the exact same thing to them.
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My 2c on the packet loss issue is this: I logged an issue with support ages ago. The problem was fixed for a while. Then it came back. However, I don't really care about paying an extra R50 a month just to play games on another ISP. CW gives me enough value otherwise that it doesn't upset me.
 
Quick question on these promo capped accounts. Are they once off, or monthly recurring?
 
Looney said:
Aaaaaaand Netflix has gone to the crapper again.
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I cannot stress enough how important it is to tell support and run a winmtr test exactly when this happens so that we can see exactly what is happening there.

It also really helps if you can explain to us exactly what the issue is, as "in the crapper" doesn't really help to know what we should be looking at. :D
 
rakabos3 said:
Quick question on these promo capped accounts. Are they once off, or monthly recurring?
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Month to month until 31 March 2014, at which point we will be evaluating the promotion. The month-to-month option is R1.90 per gig and the fixed term is R1.70 per gig until 31 March 2014.
 
Crystal Web said:
Month to month until 31 March 2014, at which point we will be evaluating the promotion. The month-to-month option is R1.90 per gig and the fixed term is R1.70 per gig until 31 March 2014.
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Will those of us that are already on the capped accounts also get the promo price seeing that we were early supporters?
 
copacetic said:
Please CW, keep me updated as to the situation with Telkom/congestion/latency situation. At the moment, my internet is largely unusable. :/
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Via email, PM, this forum, whatever it is. Something was meant to logged with Telkom this morning, I believe. Was that done?
 
Rohan said:
Will those of us that are already on the capped accounts also get the promo price seeing that we were early supporters?
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Yes, you will. All existing capped customers will have their prices adjusted down to the promo price for the duration of the promo. It's the right thing to do.
 
copacetic said:
Via email, PM, this forum, whatever it is. Something was meant to logged with Telkom this morning, I believe. Was that done?
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It was logged. We're awaiting their response now, which is typically when we provide feedback.
 
Will there be additional goodies for uncapped users
 
Lino said:
Will there be additional goodies for uncapped users
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Yes - the dual network deployment opens up some great opportunities, so we're looking after uncapped and capped customers this way.
 
Crystal Web said:
It was logged. We're awaiting their response now, which is typically when we provide feedback.
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Great, thanks. Being mildly pushy, as we did not reach a resolution when this last came up, late last year and performance is utterly abysmal right now (to be clear, this is with non-CW accounts as well, they just happen to be custodians of the line, and therefore associated problems).
 
Hey CW

Are existing customers allowed to enter your competition? I haven't as yet, but would like to if we're allowed :)
 
Would I see much of a saving moving my dsl line to you guys?
 
Lino said:
Would I see much of a saving moving my dsl line to you guys?
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Depends on your definition of "much". :D

But our pricing on DSL lines is as follows:

2Mbps: R155
4Mbps: R249
10Mbps: R375
20Mbps: R399
40Mbps: R499

difficult to find cheaper than that...:D
 
Just played a game and had very good ping :D
packet loss was still a bit, but def a huge improvement
 
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