Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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I see Telkom announced major price cuts for wholesale customers. IPC being among them.

Since it's inevitable that people will ask if discounts will be coming based on these reductions, I for one would rather the pricing stay the same and those savings go into the network and quality of support we are currently getting :D
 
Just a quick headsup: just like every other ISP, if you sign up, you are bound by the terms and conditions. Errors, if addressed before the accounts are provisioned, I may be able to rectify. Once provisioned however, you will be billed, and failure to pay will result in action taken as per our terms and conditions. Such action includes legal avenues which will attract costs to you, penalty charges (which are now being enforced for late payments), and may affect your credit rating.

Accounts once provisioned go through a capacity forecast model that is automated on our end, and we will provision the capacity in accordance with the business logic surrounding our terms and conditions. We also offer no obligation free trial accounts, which are advertised on the website. You cannot have us provision a paid account for you, and thereafter tell us it was just a trial. Please read through the terms and conditions that you accept upon sign up. They are legally binding.

If it wasn't for the fact that we have to plan, budget, and pay for capacity each month, and this is done per account and consolidated automatically, we'd reconsider this, but unfortunately the above actions still cost us, and we cannot subsidise them, nor are we prepared to lower the quality to existing subscribers in lieu of mistakes.

We've had 4 of these cases over the last few days, and unfortunately there is no room for leeway on this. Please also take note of all cancellation terms. They are incredibly clear on our site, and not hidden in terms and conditions. Also note that you may not "pay per gig" either. This would once again result in a difference on the capacity forecast model (i.e. we carry the remaining cost).

It should be noted that this is why ISPs have cancellation terms in place. Not to be punitive, and not to protect revenue, but rather because one has to constantly keep the network operating at 100%. If we're to make leeway on this, we risk not operating the network efficiently. And that's not an option.

Hope this helps.
 
Crystal Web said:
Just a quick headsup: just like every other ISP, if you sign up, you are bound by the terms and conditions. Errors, if addressed before the accounts are provisioned, I may be able to rectify. Once provisioned however, you will be billed, and failure to pay will result in action taken as per our terms and conditions. Such action includes legal avenues which will attract costs to you, penalty charges (which are now being enforced for late payments), and may affect your credit rating.

Accounts once provisioned go through a capacity forecast model that is automated on our end, and we will provision the capacity in accordance with the business logic surrounding our terms and conditions. We also offer no obligation free trial accounts, which are advertised on the website. You cannot have us provision a paid account for you, and thereafter tell us it was just a trial. Please read through the terms and conditions that you accept upon sign up. They are legally binding.

If it wasn't for the fact that we have to plan, budget, and pay for capacity each month, and this is done per account and consolidated automatically, we'd reconsider this, but unfortunately the above actions still cost us, and we cannot subsidise them, nor are we prepared to lower the quality to existing subscribers in lieu of mistakes.

We've had 4 of these cases over the last few days, and unfortunately there is no room for leeway on this. Please also take note of all cancellation terms. They are incredibly clear on our site, and not hidden in terms and conditions. Also note that you may not "pay per gig" either. This would once again result in a difference on the capacity forecast model (i.e. we carry the remaining cost).

It should be noted that this is why ISPs have cancellation terms in place. Not to be punitive, and not to protect revenue, but rather because one has to constantly keep the network operating at 100%. If we're to make leeway on this, we risk not operating the network efficiently. And that's not an option.

Hope this helps.
Click to expand...

I can't find the link to any formal terms and conditions. Do you mind linking to it please. :)
 
Orihalcon said:
I see Telkom announced major price cuts for wholesale customers. IPC being among them.

Since it's inevitable that people will ask if discounts will be coming based on these reductions, I for one would rather the pricing stay the same and those savings go into the network and quality of support we are currently getting :D
Click to expand...

Couldn't agree more....
 
ph4t3 said:
I can't find the link to any formal terms and conditions. Do you mind linking to it please. :)
Click to expand...

Our ts and Cs are on the footer of each page and our FAQ is on every product page as well. :)
 
CW comments on the IPC price drop? Less or more than you were expecting? Or no surprise because you knew before the press release?
 
mister said:
CW comments on the IPC price drop? Less or more than you were expecting? Or no surprise because you knew before the press release?
Click to expand...

We knew some details, but not all have been released to ISPs just yet (entirely). Comments will be released in the mybb article coming soon. ;)
 
I have signed up for the Crystal Web News server access. I received a mail with login details. Everything works as expected.
In the mail it says:

Free Allocation: 100 Gigs per month
Topup Enabled: Yes

Where I can see how much I have used so far.
The username (*****@news.crystalweb.co.za) and password that I have does not seem to work with the Portal Sign In on their site.
 
viper2110 said:
I have signed up for the Crystal Web News server access. I received a mail with login details. Everything works as expected.
In the mail it says:

Free Allocation: 100 Gigs per month
Topup Enabled: Yes

Where I can see how much I have used so far.
The username (*****@news.crystalweb.co.za) and password that I have does not seem to work with the Portal Sign In on their site.
Click to expand...

Ignore that. It's on the old email template - sorry.

If you signed up for the news server only, there is no limit imposed. It's based on your line speed. :)
 
Phinix said:
CW, I assume I will only get the new login details next week?
Click to expand...

Can you just PM me the package you changed to? Sorry, there were chats, ticket, and PMs here for quite some time so just want to be 100% sure on my end before doing anything.
 
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