*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Hi All

There are 89 3G nodes that have failed on the RNC's in Southern Gauteng

Problem: No signal

The DXX Transmission guys are investigating.
 
VodacomData said:
Hi All

There are 89 3G nodes that have failed on the RNC's in Southern Gauteng

Problem: No signal

The DXX Transmission guys are investigating.
Click to expand...

Thank you for the feedback.I have timeouts,random disconnections, slow internet all of today and yesterday as well.
 
VodacomData said:
Hi All

There are 89 3G nodes that have failed on the RNC's in Southern Gauteng

Problem: No signal

The DXX Transmission guys are investigating.
Click to expand...

Hi VD

On Saturday, after they repaired the problem with the adjacent base stations, my speeds were fantastic. For the first time, ever, I was seeing D/L speeds of 4Mbps from New York on Speedtest.net.

But, since yesterday, the speeds have once again dropped to below that of a dial up modem. I have logged another call with 155. They say that there is currently no problem with the network in Gauteng.

Could you PLEASE follow it up for me? I'll PM you the reference number as soon as they send it to me.

TIA

Steinie
 
Steinie said:
Hi VD

On Saturday, after they repaired the problem with the adjacent base stations, my speeds were fantastic. For the first time, ever, I was seeing D/L speeds of 4Mbps from New York on Speedtest.net.

But, since yesterday, the speeds have once again dropped to below that of a dial up modem. I have logged another call with 155. They say that there is currently no problem with the network in Gauteng.

Could you PLEASE follow it up for me? I'll PM you the reference number as soon as they send it to me.

TIA

Steinie
Click to expand...


This morning, speeds were back to normal, but only for a couple of hours. :mad:
 
Steinie said:
This morning, speeds were back to normal, but only for a couple of hours. :mad:
Click to expand...

In the last 7 days, I have had exactly 2 days' service from Vodacom. The rest of the time I have been struggling along with speeds that are worse than my old dial-up connection.

The only feedback I have had from VC is that they are "escalating" the problem. How I hate that word!

Please, Vodacom, fix the problem once and for all!!
 
Dolby said:
150kpbs down and 90 up
Click to expand...

Dolby said:
217kbps/108kbps
Click to expand...

Dolby said:
461kbps down and 281kbps up
Click to expand...

And today 404kbps and 90kpbs ... not quite the best I've had thia month, but approaching the magical 512kbps!

I think Vodacom dreams of a real 3.6, let alone 7.2 or 20+ ...

My friend on Telkom constantly gets 10x my speed - and the sad thing is, I once did achieve 2mbps ... so it is possible
 
Steinie said:
In the last 7 days, I have had exactly 2 days' service from Vodacom. The rest of the time I have been struggling along with speeds that are worse than my old dial-up connection.

The only feedback I have had from VC is that they are "escalating" the problem. How I hate that word!

Please, Vodacom, fix the problem once and for all!!
Click to expand...

Well, on Friday afternoon, speeds started picking up again and, by Saturday morning, speeds were great.

However, this euphoria did not last very long. By midday on Monday (yesterday) the problem had returned and my speeds are now down to 2 or 3 KB/s!! :mad:

Tomorrow, it will be exactly two weeks of utter frustration for me. And, this is not the first time that this has happened, either.

VODACOMDATA, can you please check on this for me? It baffles me that they keep on saying that there is a fault with the adjacent base station. If they know there is a fault, why don't they fix it?

And, can anyone explain to me how the VC speed test works? I constantly get great results with it, even during this period of no throughput, yet I cannot even access the Speedtest.net website. :confused:
 
Steinie said:
And, can anyone explain to me how the VC speed test works? I constantly get great results with it, even during this period of no throughput, yet I cannot even access the Speedtest.net website. :confused:
Click to expand...

The VC speedtest sits inside the Vodacom network. This means comms from you up to a certain point in the Vodacom network is working. It helps show you if the problem is inside the network. So if you cannot get to anything else then the problem lies closer to the edge of the Vodacom network.
 
morkhans said:
The VC speedtest sits inside the Vodacom network. This means comms from you up to a certain point in the Vodacom network is working. It helps show you if the problem is inside the network. So if you cannot get to anything else then the problem lies closer to the edge of the Vodacom network.
Click to expand...

Thanks, Morkhans.

They keep on telling me that there is a problem with the adjacent base stations. So, why doesn't this problem affect my VC speed test?

See what I am getting at?

BTW, tomorrow will be two weeks since this problem reared its ugly head again, after an absence of three months or so. :(
 
Steinie said:
They keep on telling me that there is a problem with the adjacent base stations. So, why doesn't this problem affect my VC speed test?
Click to expand...

It could be a routing issue. Traffic to VC speedtest is routed differently to internet traffic, or simply the route to internet is congested/broken.

Trace to VC speedtest server:
Tracing the path to speed.vodacom.co.za (196.207.32.68) on TCP port 80, 30 hops max
1 192.168.1.1 (192.168.1.1) 9.904 ms 9.803 ms 9.988 ms
2 10.113.180.6 (10.113.180.6) 60.794 ms 79.917 ms 109.894 ms
3 10.113.139.226 (10.113.139.226) 80.024 ms 109.857 ms 109.928 ms
4 192.168.102.245 (192.168.102.245) 129.050 ms 130.877 ms 129.931 ms
5 192.168.102.249 (192.168.102.249) 139.998 ms 138.811 ms 139.962 ms
6 192.168.103.185 (192.168.103.185) 130.952 ms 108.906 ms 139.947 ms
7 192.168.106.154 (192.168.106.154) 129.986 ms 129.887 ms 130.880 ms
8 10.251.113.173 (10.251.113.173) 99.048 ms 129.895 ms 100.810 ms
9 10.251.113.171 (10.251.113.171) 129.921 ms 129.840 ms 129.947 ms
10 vc-196-207-32-68.3g.vodacom.co.za (196.207.32.68) [open] 139.045 ms
Click to expand...

vs. mybroadband.co.za
Tracing the path to www.mybroadband.co.za (41.203.21.136) on TCP port 80, 30 hops max
1 192.168.1.1 (192.168.1.1) 9.961 ms 9.942 ms 9.790 ms
2 10.113.180.6 (10.113.180.6) 237.246 ms 298.894 ms 317.929 ms
3 vc-196-207-42-18.3g.vodacom.co.za (196.207.42.18) 309.928 ms 290.827 ms 299.951 ms
4 192.168.103.41 (192.168.103.41) 317.975 ms 309.898 ms 332.142 ms
5 vc-196-207-40-209.3g.vodacom.co.za (196.207.40.209) 320.703 ms 315.906 ms 320.940 ms
6 vc-196-207-40-211.3g.vodacom.co.za (196.207.40.211) 297.848 ms 299.909 ms 299.903 ms
7 41.1.32.34 (41.1.32.34) 279.925 ms 299.175 ms 328.912 ms
8 192.168.250.1 (192.168.250.1) 300.920 ms 270.911 ms 298.920 ms
9 41.1.32.41 (41.1.32.41) 319.936 ms 229.447 ms 269.631 ms
10 41.0.196.1 (41.0.196.1) 259.935 ms 269.140 ms 249.993 ms
11 wbs-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.247.205) 281.972 ms 285.642 ms 249.926 ms
12 wblv-ip-lir-1-gig-4-0-0.telkom-ipnet.co.za (196.43.8.190) 269.975 ms 296.443 ms 362.895 ms
13 196.43.25.206 (196.43.25.206) 419.008 ms 866.444 ms 259.878 ms
14 ge0-3.br2.cpt1.za.mtnbusiness.net (196.7.8.206) 1064.982 ms 70.342 ms 79.906 ms
15 ge11-0-0.gw2.jnb6.za.mtnbusiness.net (196.30.1.22) 100.041 ms 96.567 ms 89.962 ms
16 vlan9.hr3.jnb6.za.mtnbusiness.net (196.30.156.136) 89.893 ms 96.415 ms 99.889 ms
17 196.30.213.108 (196.30.213.108) 100.019 ms 87.415 ms 100.951 ms
18 firewall1.jnb2.host-h.net (196.7.216.173) 98.962 ms 86.399 ms 99.956 ms
19 mybroadband.co.za (41.203.21.136) [open] 99.942 ms * 75.358 ms
Click to expand...

You can see that 10.113.180.6 is the last mutual hop in the traces, from there one carries on internal to the VC network and the other breaks out.
 
morkhans said:
It could be a routing issue. Traffic to VC speedtest is routed differently to internet traffic, or simply the route to internet is congested/broken.

Trace to VC speedtest server:


vs. mybroadband.co.za


You can see that 10.113.180.6 is the last mutual hop in the traces, from there one carries on internal to the VC network and the other breaks out.
Click to expand...

Thanks, Morkhans, that makes a lot of sense.

Meanwhile, my problem has not yet been solved!! :mad:
 
Hello Steinie.

I have looked on the number and the service request is logged. It is currently pending and seems it has been linked to a master fault for the BTS that is sending out Alarms. Network is investigating.

According to the notes, someone spoke to you on the 27th explaining the problem and that they will communicate with you as soon as the problem is resovled.

It is a little bit early to have a resolution on this yet as the call was only logged on the 26th, but I will email customer care and ask if they can perhaps supply a ETA on a solution.

Regards:
Ockie :-)
 
ocleroux said:
Hello Steinie.

I have looked on the number and the service request is logged. It is currently pending and seems it has been linked to a master fault for the BTS that is sending out Alarms. Network is investigating.

According to the notes, someone spoke to you on the 27th explaining the problem and that they will communicate with you as soon as the problem is resovled.

It is a little bit early to have a resolution on this yet as the call was only logged on the 26th, but I will email customer care and ask if they can perhaps supply a ETA on a solution.

Regards:
Ockie :-)
Click to expand...

Thanks again for your interest!

As I explained in my PM to you, that reference number is for the last in a series of 3 or 4 complaints lodged over the past 17 days. They managed to sort it out twice, but the remedy lasted for only two days at a time.
 
Problems with a tower (VodacomData)

Hi VodacomData,

I had a b970 which could get a connection (-69bd) with the tower but no data moved at all, browsing just gave a "named could not be resoved error.

Also the connection/signal would go from great to nothing all the time, one day it would be perfect, the next the problem would pop up again. I logged calls (about 4) with vodacom which were escalated to the networking guys. The guys i spoke to seemed to think it was the device, so i sent the device in to them for testing (not sure how long that is going to take before i get feedback) and bought a new modem (K4505-Z), as its a business and we can't do without internet.

The new modem now has the same problem, although it seems to happen less. The network guys said that i connect to the bon accord tower which had recently had some work done to it to sort out some issues. Is it possible to see if those issues have been sorted out or if there are any new ones as logging a call to vodacom is gonna take a day or two to sort out and i'm going to have to go through the entire process again.

Any help suggestions would be great.

Thanks in advance
Rustic
 
Everytime i recharge and activate a data bundle my speeds are shockly slow but after about 4-5 days they get back to normal speeds. Last month i had the same problem and this month as well.
 
Steinie said:
Thanks again for your interest!

As I explained in my PM to you, that reference number is for the last in a series of 3 or 4 complaints lodged over the past 17 days. They managed to sort it out twice, but the remedy lasted for only two days at a time.
Click to expand...

Hello Steinie. I have emailed you the response from Vodacom regarding your signal and throughput issues. Please note that you will be updated via SMS etc also as progress is made with the call.

Regards:
Ockie
 
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