MTN SuperSonic Feedback

NovaDragon

Member
Joined
Apr 22, 2014
Messages
22
Good day all
Is there any body else have fibre connection issue in centurion lyttleton area close to jean crossing.
as my fibre been down from 1am this morning the support say it a issue with open serv and cant get me a eta on when it will be fixed.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
17,513
Good day all
Is there any body else have fibre connection issue in centurion lyttleton area close to jean crossing.
as my fibre been down from 1am this morning the support say it a issue with open serv and cant get me a eta on when it will be fixed.
Did you try to see if it's an Openserve or Supersonic issue by using a different ISP details?
 

NovaDragon

Member
Joined
Apr 22, 2014
Messages
22
i dont have other different isp details
plus super sonic support team is saying it is a open serv issue
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
17,513
i dont have other different isp details
plus super sonic support team is saying it is a open serv issue
Yeah well I don't trust a single word Supersonic says.... Drop me a PM I have a 1GB account laying around here somewhere if you want to tests.

Just a note I don't see any openserve network notices for the area you mentioned so if it's an Openserve issue it could be something wrong with their handover to Supersonic or actually a Supersonic issue.
 

NovaDragon

Member
Joined
Apr 22, 2014
Messages
22
supersonic sent a sms now about the service been down according to the sms it is a network issue and they dont have a eta on this
 

r00igev@@r

Expert Member
Joined
Dec 14, 2009
Messages
4,318
So this is the MyBB ISP of the year and they are not in the forums. I think their award should be withdrawn. Yesterday their LTE went titsup. Had to stop at a wifi hotspot to connect and do some work.
 

Markjschafer

Member
Joined
May 6, 2013
Messages
11
Has anyone successfully done a top-up via their online app. I'm trying to query it but no response. An earlier comment mentioned getting a ticket from the member page. that seems to be gone. Do they allow multiple accounts? if so it will be a damn sight cheaper than topping up. 100GB for 699
 

LandyMan

Honorary Master
Joined
Feb 28, 2005
Messages
10,374
This is how the #1 ISP in SA responds to faults ... wait for myBB to report on it, and then quote it:
769264
 

Markjschafer

Member
Joined
May 6, 2013
Messages
11
Mtn guys. Please stop lying to yourselves. Your system is not right at all. Your topup system does not work and I was told by Mr. Helpful on WhatsApp, to pay directly, email support and I will be connected within minutes. I did an immediate payment and sent off my proof of payments by 9. By 13:00, I went onto WhatsApp. Mr. Helpful asked me to send him the proof of payment, which I immediately did. He's gone to tea/lunch, probably home. It's now almost 2 hours later and I'm still waiting.

You've lied to everyone about how **** hot your system, but in reality it's just ****.
 

Neet

Active Member
Joined
Apr 1, 2011
Messages
59
International, paris & uk servers are unusable now sigh. gotten worse. stupidly bad packet loss as well.
774294774296
 

Ayatolla

Active Member
Joined
Jul 15, 2009
Messages
88
So this is the MyBB ISP of the year and they are not in the forums. I think their award should be withdrawn. Yesterday their LTE went titsup. Had to stop at a wifi hotspot to connect and do some work.
How does one contact MyBB journalists. I would like them to investigate this so called ISP of the year. I've only had bad customer service from them. I received better customer service from Telkom back in the ADSL days...
 

wingnut771

Executive Member
Joined
Feb 15, 2011
Messages
7,857
How does one contact MyBB journalists. I would like them to investigate this so called ISP of the year. I've only had bad customer service from them. I received better customer service from Telkom back in the ADSL days...
i think they took the results from speedtest.net ratings.
maybe rate them there with 1 star a million times.
 

nivek

Executive Member
Joined
Mar 25, 2005
Messages
9,004
Completely fallen over this morning, ridiculous packet loss on both local & international
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
17,513
MTN Supersonic now offers fibre over Vodacom fibre. Interesting :unsure:
 
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