MTN SuperSonic Feedback

BradleyKZN

Expert Member
Joined
Jun 3, 2009
Messages
1,311
Sigh. So the issues continued, despite the fact that I cancelled in October.
Woke up this morning to a debit order from them of R1200.00
Contact them, they send a screenshot showing that I cancelled 14th January.
So I send them a screenshot and reference number of my cancellation and they simply send back the same screenshot showing I cancelled 14th January.
Guess i'll contact ISPA, NCC and whoever else.
 

rolo87

Member
Joined
Oct 30, 2005
Messages
14
Hey guys, excuse the ignorance. I've been with Supersonic for 2 years and besides the usual complaints (Call Centre, Customer Portal) i've been happy with my line until recently. I play FIFA competitively (PS4) and around the end of JAN i'm not sure what MTN have changed but I am now connecting to the European server even though EA have a local server. Do you think this is due to them rerouting traffic due to all the breakages ?

My actual line is fine perfect speedtests and normal ping etc.

Also Can I just buy Data from another Service provider and just pop the details into my router like I used to do with ADSL ?

Any help will be appreciated as i'm frustrated and there call centre are clueless on the issue.
 

Savy561

Well-Known Member
Joined
Oct 6, 2018
Messages
180
Hey guys, excuse the ignorance. I've been with Supersonic for 2 years and besides the usual complaints (Call Centre, Customer Portal) i've been happy with my line until recently. I play FIFA competitively (PS4) and around the end of JAN i'm not sure what MTN have changed but I am now connecting to the European server even though EA have a local server. Do you think this is due to them rerouting traffic due to all the breakages ?

My actual line is fine perfect speedtests and normal ping etc.

Also Can I just buy Data from another Service provider and just pop the details into my router like I used to do with ADSL ?

Any help will be appreciated as i'm frustrated and there call centre are clueless on the issue.
It's been an ongoing issue for a few supersonic customers lately. It's not that you are connecting to an EU server but rather connecting to an SA server with high latency.

Last night I had 210ms to dota 2 SA servers while EU servers had 187ms. It just suddenly fixed itself after about 40 min. You can also find a few other posts about this in the gaming forum section.
 

rolo87

Member
Joined
Oct 30, 2005
Messages
14
Thanks for the reply - The only reason why I don't think this is the case is because no one else in SA playing FIFA is experiencing the same as I am on different ISP's surely then everyone would be experiencing it ?

Also when we connecting to local servers when we search for a game it takes +- about 2min to find a game now when i search it takes half a second and i've found a game with 1 bar latency though :(


It's been an ongoing issue for a few supersonic customers lately. It's not that you are connecting to an EU server but rather connecting to an SA server with high latency.

Last night I had 210ms to dota 2 SA servers while EU servers had 187ms. It just suddenly fixed itself after about 40 min. You can also find a few other posts about this in the gaming forum section.
 

LandyMan

Honorary Master
Joined
Feb 28, 2005
Messages
10,314
Anyone else struggling with international traffic today?
There was an issue that I picked up around 4:40 this morning ... logged a call, and by 8am it was working ... not sure if they fixed it for me, or if it was general failure that got resolved
 

Dianysis

Expert Member
Joined
Oct 30, 2014
Messages
1,918
Anyone with a Supersonic sim:
Please can you login to client portal and show how roll over data is indicated?
 
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