Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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I'm so disappointed with CrystalWeb. I honestly thought that they would be different since they are regulars of mybb and I believed them when they said they wanted to be different. Unfortunately as sand_man said, a turd is still a turd no matter how nicely you package it. I'm afraid that CrystalWeb is exactly like all the other ISP's just plain crap.
 
My account definitely has improved significantly, low latencies on gaming, fast downloads and YouTube back to running smoothly on HD, starting to feel happier about things again.
 
Ol' Mean Bastid said:
My account definitely has improved significantly, low latencies on gaming, fast downloads and YouTube back to running smoothly on HD, starting to feel happier about things again.
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YouTube also a bit better tonight than yesterday, same with Netflix. But I really wish CW would start posting on the forums again to give us an update here.
 
aktor said:
YouTube also a bit better tonight than yesterday, same with Netflix. But I really wish CW would start posting on the forums again to give us an update here.
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A couple of sensitive issues are at play and we would rather give accurate and meaningful feedback a little later than we'd like than jump the gun. Most customers should be enjoying a return to full performance but we are still working on a few issues and developing contingency measures - with very thin margins - on the network side.
 
Paul Hjul said:
A couple of sensitive issues are at play and we would rather give accurate and meaningful feedback a little later than we'd like than jump the gun. Most customers should be enjoying a return to full performance but we are still working on a few issues and developing contingency measures - with very thin margins - on the network side.
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Stop being cryptic Paul :(
You're starting to sound like a confused Afrihost CEO / Support Person
 
Anthro said:
Stop being cryptic Paul :(
You're starting to sound like a confused Afrihost CEO / Support Person
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unfortunately, as far as I understand it they're bound by NDA's (non disclosure agreements), there's only so much they can share
 
I have don last night two tests on my account. My account supposed to be capped.
Did a pathping test on Crystalweb and Google DNS.
Using Crystalweb DNS found package losses from Telkom to end.
Using Google DNS clear all the way only one hop showed package loss.
I have the info at home.

I need to do some further testing using the same scenario.

Gaming is still not working. Large lags on both Crystalweb and Google DNS.
 
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@Ol'Mean Bastid

unfortunately, as far as I understand it they're bound by NDA's (non disclosure agreements), there's only so much they can share
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Is this a ICASA thing?
 
HowTo said:
@Ol'Mean Bastid


Is this a ICASA thing?
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No
They have commercial deals with various service providers, the contents of which are confidential. Part of that means they also can't necessarily disclose issues they may be having with some of the providers.
 
@Sinbad

No
They have commercial deals with various service providers, the contents of which are confidential. Part of that means they also can't necessarily disclose issues they may be having with some of the providers.
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Ok, understood.
 
Is it still only the higher speed accounts that are having the most issues or has it filtered down to any speed now having a hassle? I know the info is in the thread but ye, I'm not keen on reading dozens of pages :o


p.s - I'll be going 4mb so if that's mostly wekking, I'm all good.
 
Indeed

as OMB and Sinbad have pointed out we are bound by commercial undertakings of a contractual nature that includes confidentiality provisions - but not confidentiality about confidentiality, which is why I can make mention of the reason why I have to be careful in what I post :)

I've pointed this particular dynamic out with respect to other providers as well and it is part of the industry and it largely becomes an issue when something is outside of the immediate control of the company. We really do try to get information available for customers and are working on resolving all issues even where we can't disclose the issues.
 
Hi Paul,

I think the issue is that for most of the community money is tight and the general feeling is one of being "ripped off", with regard to the poor service received... not a stab at CW, but at South African ISP's as a whole. (I understand fully the technical limitations from an ISP perspective).

As consumers we are all in the same boat, paying for something that isn't really working the way it should and although it is a "best effort" service, where does one draw the line? I do believe that the communication so far received from yourselves is what differentiates CW from the rest. I know there are some awesome things in the pipeline, which can only be rolled out when this current issue is resolved and I for one appreciate the effort from the team.

Unfortunately SA broadband is leaving a bad taste in everyone's mouths.

PS. My kids are home for the holidays soon and I hope that I am not going to be called 10 times a day at work asking why Netflix isn't working..
 
My 4mb capped account is working like a dream. Youtube defaults to HD (often 1080p) if available.

Netflix is great. Only snag is that it wont do HD (although I am paying for it). SD is 100% - Cant complain.

My only gripe is that Wiziwig sport - rugby in particular is k@k. Even on low bitrates it buffers and sticks. I think this is a source issue rather than CW.
Besides the sport I have never looked back from cancelling DSTV
 
getafix33 said:
My 4mb capped account is working like a dream. Youtube defaults to HD (often 1080p) if available.

Netflix is great. Only snag is that it wont do HD (although I am paying for it). SD is 100% - Cant complain.

My only gripe is that Wiziwig sport - rugby in particular is k@k. Even on low bitrates it buffers and sticks. I think this is a source issue rather than CW.
Besides the sport I have never looked back from cancelling DSTV
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Hi Getafix, I have the 40Mb/s Premium and Wiziwyg almost 99% of the times is k@k. The stream quality is 144p most cases. I even struggle sometimes to stream the supersport, although I do know supersport have some streaming issues 2!

If you look at the the recommended bandwidth for Netfllix, you will see that in order to get HD content, you would need at least a 10Mb/s connection...
 
VScheepers said:
Hi Getafix, I have the 40Mb/s Premium and Wiziwyg almost 99% of the times is k@k. The stream quality is 144p most cases. I even struggle sometimes to stream the supersport, although I do know supersport have some streaming issues 2!

If you look at the the recommended bandwidth for Netfllix, you will see that in order to get HD content, you would need at least a 10Mb/s connection...
Click to expand...

My netflix runs 720 or 1080 without going over 4mpbs.
 
Can't jump on live chat right now, and I'm really curious; Do I have to have my line back with Telkom to order their FTTH service?
 
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