Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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acidman1 said:
Still no connection, according to support accounts are randomly activated to not overload the server. So it is wait until morning and hope for the best. Thus far not too impressed.
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They're not randomly created. They're in a queue which takes under a second to process each, but there are occasional hiccups with this which I'll be happy to sort out for you...
 
Just signed up fro the trail account this morning. Whats the expected eta on receiving the details?
In no rush, just itching to test it :D
 
nakedpeanut said:
Just signed up fro the trail account this morning. Whats the expected eta on receiving the details?
In no rush, just itching to test it :D
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Slow today. It's a public holiday and my staff are on leave, so I'll need to vet the application and process it for you once I'm in the office...
 
acidman1 said:
Account is connected this morning. Speed tests are looking good.
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Ah, good to hear. Just got reports that other accounts are sorted as well. I think I've sorted the problem for all but if there are any latent first authentication problems just let me know...
 
Comparing torrent speeds and it looks like CW might be throttling on the capped accounts. Is that because of the after hours data?

speed.JPG

*Edit: Ran both for 5 minutes to get a stable reading.
 
copacetic said:
Please keep me updated on my upgrade to 10Mbps, which I would hope is active tomorrow...
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IiQAv5P.png


I contacted support a couple days ago, to find out what the status of the upgrade was and was assured it would be checked, and I would be updated. It's now the first and I've heard nothing and I'm paying for internet I am not getting.

I'm posting this here, as I have had one or two occasions with CW where I've been told I will be gotten back to, and it has not happened. This is pretty much the only area where I a criticism about the service I am receiving.

Anyhow, upgrade pls.
 
Paul Hjul said:
Capped accounts complicate things a little (as a scale contingency matter we don't want to much capped account demand in the pipe - if you look at the track record in SA having unshaped capped accounts in a imperfectly scaled pipe leads to horrible contention issues) but the latter part is very much he situation - we manage the pipe to give customers the best experience -- it is why we are applying serious thoughts to the opportunity Telkom is putting forward -> and why a race to the bottom is unnecessary
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Thanks for the info very interesting indeed
 
Line is looking good. P2P is definitely shaped now, but that was what I understood from them. DJ... - you the big boss on live chat?
 
acidman1 said:
Comparing torrent speeds and it looks like CW might be throttling on the capped accounts. Is that because of the after hours data?

View attachment 212148

*Edit: Ran both for 5 minutes to get a stable reading.
Click to expand...

They don't throttle, probably just being shaped.

Try to avoid P2P during the day, you won't be happy with the results. Rather schedule for after hours.
 
telkom wholesale announcement coming up, hope this brings some exciting news.

CW, has Telkom announced exactly how much they're lowering IPC costs?
 
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