*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Cant even ftp properly on VODACOM

Can't even upload properly on vodacoms 3g it uploads a bit then it goes to 0B/s
Have they blocked FTP NOW? :twisted:

:mad:

:sick:

Whats next? :D
 
zero upstream

I'm also unable to upload anything, which seriously impedes my work. I'm in the North Riding area, could this fibre break, if unresolved, be the cause?
 
Moonbaby said:
Can't even upload properly on vodacoms 3g it uploads a bit then it goes to 0B/s
Have they blocked FTP NOW?
Click to expand...

I am trying to upload photographs to both Flickr and www.ephotozine.com and each time it starts on a massive speed but within 5 seconds is petered down to nil and the upload fails. This is browser based uploads. Been like this the last couple weeks so assuming this is an issue Vodacom is aware of. Based outside Nelspruit.
 
zanzibarwinds said:
I am trying to upload photographs to both Flickr and www.ephotozine.com and each time it starts on a massive speed but within 5 seconds is petered down to nil and the upload fails. This is browser based uploads. Been like this the last couple weeks so assuming this is an issue Vodacom is aware of. Based outside Nelspruit.
Click to expand...

Thats the exact same symptoms I'm having. I just went to buy a new 3g modem, as I thought my old e220 had seen its last day. New modem, same problem. Speedtest.net doesnt even finish its test, the upload part just sits there and smiles at me.
 
zanzibarwinds said:
I am trying to upload photographs to both Flickr and www.ephotozine.com and each time it starts on a massive speed but within 5 seconds is petered down to nil and the upload fails. This is browser based uploads. Been like this the last couple weeks so assuming this is an issue Vodacom is aware of. Based outside Nelspruit.
Click to expand...

Kindred said:
Thats the exact same symptoms I'm having. I just went to buy a new 3g modem, as I thought my old e220 had seen its last day. New modem, same problem. Speedtest.net doesnt even finish its test, the upload part just sits there and smiles at me.
Click to expand...

Please call 155 and log a fault and/or post the required details as per the first post so you can be helped.
 
morkhans said:
Please call 155 and log a fault and/or post the required details as per the first post so you can be helped.
Click to expand...

1) Location: Bellairs Park, North Riding (Randburg)
2) Time of issue: 12:29pm
3) Device: HUAWEI K3565
4) Contract Type (pre-paid, contract, hybrid): Prepaid
5) Existing reference numbers from 155: n/a
6) speed.vodacom.co.za results (if possible): http://www.speedtest.net/result/846773373.png

The problem is this: Downloading and surfing is pretty normal, uploads however have stopped working, it'll start uploading, but within a few seconds, my speed drops to 0 and stays that way. Its only recently that this has started.

I did PM VodacomData with more details earlier today.

Thank you
 
Serious problems with Vodacom upload. This has been happenening over the past 3 months for me.

Download is fine 100% of the time, upload speeds get reduced to 0 for about 5min durations at a time, this happens unexpectedly and frequently. What is the issue with the upload Vodacom?

You should try play World of Warcraft like that, everybody is running around as normal, activities take place but you can't do anything. This is problem is exclusive to Vodacom as I don't have this problem when I use my MTN sim.
 
There is a major cable break in Midrand and Halfway House today. Not sure if this might be affecting Vodacom services such as 3G etc...but it might. Telkom is working on it to restore proper connectivity.
 
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Almost no 3G in Cresta Randaburg during office hours

Hi

For at leat the last 2 weeks we have had almost no 3G in the Cresta area. I connect fine but after that it either fails to resove the host or I get a connection to a site but get no data coming back. Out of office hours everything works fine and now and then during the day for 30 seconds or so you would suddenly have decent speeds again but it only lasts for a short while.

It is not only me but everyone here on Vodacom 3G.

Does anybody else have the same problem?
 
Pm me

also get me the other numbers in the area having the same issue.


Edit:
Veroland your get your ref:
 
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This is becoming a frustration of note.

I get disconnected on a daily basis where the 3G signal just disappears in my area. When the signal is available it is horribly slow:

I do not know who to complain to about this anymore. This problem has been ongoing since July 2009 and all that Vodacom keep on telling me is that a new tower is planned for my area. It's almost been a year now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have applied for an ADSL line, but Telkom told me that due to copper theft in my area they will not be able to supply me with one.

How do I get Vodacom to assist me: Do I gather a few friends with 4x4's to demolish their tower in order to draw their attention!!!!!!!!!???????

Please VD can you assist me with this issue!!!!!!????????
 
dex_10 said:
This is becoming a frustration of note.

I get disconnected on a daily basis where the 3G signal just disappears in my area. When the signal is available it is horribly slow:

I do not know who to complain to about this anymore. This problem has been ongoing since July 2009 and all that Vodacom keep on telling me is that a new tower is planned for my area. It's almost been a year now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have applied for an ADSL line, but Telkom told me that due to copper theft in my area they will not be able to supply me with one.

How do I get Vodacom to assist me: Do I gather a few friends with 4x4's to demolish their tower in order to draw their attention!!!!!!!!!???????

Please VD can you assist me with this issue!!!!!!????????
Click to expand...

What's frustrating me to no end is that I could lose my job over this, as a fast,reliable connection is at the core of my employment. I've had similar speeds to you for nearly 2 weeks now, this week I've had no signal more than anything else. I just dont know what to tell my employers anymore, but I'm growing weary of making excuses for VC now. I got my 3g signal back about an hour ago, guessing the cable break is now resolved, http://www.speedtest.net/result/850441345.png ...can call that a 3g signal though?. How I'm supposed to upload 400mb to our ftp in Dubai with that sort of service is anybodies guess, but since I've been practically unreachable online this week, I might aswell throw in a missed deadline for good measure. How can Northgate Vodashop, a mere 1 km from me have no problem at all, full signal and full speed when I'm getting this sort of connection. Is the threshold between good signal and crappy signal as little as 1km?

I hate complaining, but this is affecting so much more than recreational downloading, this is threatening my job, and that makes me very nervous. VodacomData, I apprciate the updates via PM, but the issue is never resolved. When the cable breaks are fixed, I'm left with terrible signal as opposed to no signal.
 
Vodacom 3G Speed At A Grinding Halt In Krugersdorp

Kindred said:
What's frustrating me to no end is that I could lose my job over this, as a fast,reliable connection is at the core of my employment. I've had similar speeds to you for nearly 2 weeks now, this week I've had no signal more than anything else. I just dont know what to tell my employers anymore, but I'm growing weary of making excuses for VC now. I got my 3g signal back about an hour ago, guessing the cable break is now resolved, http://www.speedtest.net/result/850441345.png ...can call that a 3g signal though?. How I'm supposed to upload 400mb to our ftp in Dubai with that sort of service is anybodies guess, but since I've been practically unreachable online this week, I might aswell throw in a missed deadline for good measure. How can Northgate Vodashop, a mere 1 km from me have no problem at all, full signal and full speed when I'm getting this sort of connection. Is the threshold between good signal and crappy signal as little as 1km?

I hate complaining, but this is affecting so much more than recreational downloading, this is threatening my job, and that makes me very nervous. VodacomData, I apprciate the updates via PM, but the issue is never resolved. When the cable breaks are fixed, I'm left with terrible signal as opposed to no signal.
Click to expand...

I am still battling with my speed, can't even FTP to my client's domains. I called VC's 155 earlier and guess what they blamed it on: Windows 7. I wanted to blow my top at first, but then decided to follow protocol and go through the motions. They asked me to download the latest version of VMC a 70MB download. Well it took me about 4hrs to download at my current connection speed. It is now installed and surprise, surprise my connectivity problem is still exactly the same. I could have told them so. Don't always blame it on the customer: I use 6-8Gb of your expensive data per month so I have the right to complain!!!!!!!!!!

The Vodacom rep in this forum is nowhere to be seen so I guess it's time to get nasty and approach Hellopeter.com
 
dex_10 said:
I am still battling with my speed, can't even FTP to my client's domains. I called VC's 155 earlier and guess what they blamed it on: Windows 7. I wanted to blow my top at first, but then decided to follow protocol and go through the motions. They asked me to download the latest version of VMC a 70MB download. Well it took me about 4hrs to download at my current connection speed. It is now installed and surprise, surprise my connectivity problem is still exactly the same. I could have told them so. Don't always blame it on the customer: I use 6-8Gb of your expensive data per month so I have the right to complain!!!!!!!!!!

The Vodacom rep in this forum is nowhere to be seen so I guess it's time to get nasty and approach Hellopeter.com
Click to expand...

The amount of times I've been told to reboot my pc, remove and reinstert my sim, or that windows is to blame, is simply a joke. The problem in my area is definitely not end user related, as I'm sure is the case for many of the recent complaints over here. I also use around 6GB every month, much of which is wasted due to dropped connections when I'm uploading/downloading large files. The rest of my bandwidth has been used in Northgate's parking lot outside the Vodashop, where I've had to sit for hours at a time uploading files in recent months. I've simply taken my business elsewhere for the moment, as I've found my MTN sim performs as my VC one used to: http://www.speedtest.net/result/851249021.png
At the end of the day, you pay Vodacom for a service, they're not doing us a favour by giving us bandwidth or connectivity. Its a service, one they're not delivering on, so my money goes to somebody who is.
 
Never ending story with vodacom

I've had no 3g internet for the past 3 days. I can connect but windows network diagnostics reports "The DNS server isn't responding". I need to switch to edge just to post this.
When will this issue be sorted out? I thought all issues were to be sorted out and all upgrades completed before the world cup. But typical of Vodacom it was a half arsed attempt.
Does vodacom give a damn about it's customers? I think not!

1) Location: Tower 11192 & 11197
2) Time of issue: 11:00 - The last 3 days
3) Device: Hauwei E220
4) Contract Type (pre-paid, contract, hybrid): pre-paid
5) Existing reference numbers from 155: What's the use, they just tell you install the latest firmware.
It's a vodacom network issue. I have the latest firmware.
6) speed.vodacom.co.za results (if possible): Not possible, too slow.
 
Kindred said:
The amount of times I've been told to reboot my pc, remove and reinstert my sim, or that windows is to blame, is simply a joke. The problem in my area is definitely not end user related, as I'm sure is the case for many of the recent complaints over here. I also use around 6GB every month, much of which is wasted due to dropped connections when I'm uploading/downloading large files. The rest of my bandwidth has been used in Northgate's parking lot outside the Vodashop, where I've had to sit for hours at a time uploading files in recent months. I've simply taken my business elsewhere for the moment, as I've found my MTN sim performs as my VC one used to: http://www.speedtest.net/result/851249021.png
At the end of the day, you pay Vodacom for a service, they're not doing us a favour by giving us bandwidth or connectivity. Its a service, one they're not delivering on, so my money goes to somebody who is.
Click to expand...

You say that your MTN sim is working OK. Maybe I must also just take my 8GB/month away from Vodacom and start using MTN. Vodacom obviously don't need my business. Good point!!! Let's vote with our feet.
 
dex_10 said:
You say that your MTN sim is working OK. Maybe I must also just take my 8GB/month away from Vodacom and start using MTN. Vodacom obviously don't need my business. Good point!!! Let's vote with our feet.
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Yip, I've been connected for the past 5 hours without any problems, and at the speeds I posted above. Until this issue is sorted out, I wont be spending a cent on VC data that I either cant use, or end up wasting on failed upload/downloads.
 
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