*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Vodacom Signal Quality - Bouncing between good an bad.

Where can one log a call for an unstable vodacom signal?

At first I thought it was my phone, but it turns out the whole town is having the same issue.

Thx
 
This has been an issue for some time up in Gauteng as well, specifically in Sandton where our office block is, as well as at home near Centurion.
 
We've recently got 3g, but i doubt it is the cause. We also had very bad weather, and gail force winds. It started kind off after that. Maybe something bent on the tower??
 
I see my thread got moved.

I don't use 3g very often, my problem is with voice calls. Difficult to make one, and constant breakups during calls. Are the problems one in the same?

Cell-ID: D300 / 0000EED5

Thx
 
Call 082155, logg a fault.

P.S. Geduld is die woord.
Click to expand...

Ja, F@*#& baie geduld. They tell you to flush your dns etc etc, as if the problem is on your side. I don't see how they enabled the 7.2 data networks, it seems more likely they DISABLED the network!!!
 
Just after 23:00 I've seen a jump in my 3G Internet speed from about ±3Kb/s to about 7Kb/s. Is this confirmation that the network is overloaded??
 
V_Tech said:
Where can one log a call for an unstable vodacom signal?

At first I thought it was my phone, but it turns out the whole town is having the same issue.

Thx
Click to expand...

082 111 to log a signal fault for voice calls.
 
Vodacom 3G HSDPA Speed Problems

My Vodacom speeds are also pathetic since 15:00 this afternoon and the ping is 243ms.

Just popped in my MTN sim and speeds r fine and ping is 83ms.

I agree, the VC speeds are more down than up these days:mad:
 
Took me 9 minutes to load this page. After 00:00 at night my speeds are back at around 40KB/s. This just confirms to me the network is overloaded. I'm tired speaking to the people at 082155. Eveyone logs the call and tell you the network is fine. I'm tired of paying through my ass in this country for services and not getting any. Maybe VC doesn't think much of my R400 a month I spend on their data. Well guess what, I can have my DSTv activated and safe the time I sit at my pc. It's so sad, I used to enjoy the 3G, now it's the most frustrating thing in my life!!!!!
 
CellNotC said:
Took me 9 minutes to load this page. After 00:00 at night my speeds are back at around 40KB/s. This just confirms to me the network is overloaded. I'm tired speaking to the people at 082155. Eveyone logs the call and tell you the network is fine. I'm tired of paying through my ass in this country for services and not getting any. Maybe VC doesn't think much of my R400 a month I spend on their data. Well guess what, I can have my DSTv activated and safe the time I sit at my pc. It's so sad, I used to enjoy the 3G, now it's the most frustrating thing in my life!!!!!
Click to expand...

So rather than having a rant, about which nothing can be done, read the first post and post the required details here with your existing reference numbers (and send them in PM to VodacomData) so you can be helped.
 
I'll do that Morkhans. Just waiting for VC to come back with their latest excuse, then I'll put the details on this thread.
It's easy for people to say we are ranting and making a scene. Wait till the shoe is on your foot. I've been very nice to VC, but this now going on for more than a week. Do you know how it feels to wait 1.5 hours just to update a 7mb file? And it's vital updates for some of my programs.
 
CellNotC said:
I'll do that Morkhans. Just waiting for VC to come back with their latest excuse, then I'll put the details on this thread.
It's easy for people to say we are ranting and making a scene. Wait till the shoe is on your foot. I've been very nice to VC, but this now going on for more than a week. Do you know how it feels to wait 1.5 hours just to update a 7mb file? And it's vital updates for some of my programs.
Click to expand...

I have had my share of network problems and have reported them to 155 and here and they have all been resolved.

The whole idea of this thread was to have a simple problem reporting thread (without the emotional connections) so the Vodacom Rep and easily check new things and cut and paste as required without having to sift through lots of posts. You complained about v4me issues on the 5th and VodacomData asked you for your details. You've had issues with connectivity since the 22nd for which you have not posted any usable details. So all I can see from you at this stage is complaints, without supplying details that can be used to help you.

I agree with the strategy of calling 155 for a reference first and passing that on to VodacomData because he can track the ticket and it provides him with additional information he requires. So please post the details now and PM them to VodacomData so the ball can get rolling and hopefully turn you into a happy customer again.
 
Okay, here's the details. I didn't want to post it, because VC did promise to come back within 24hours. So, I'm willing to give them a chance to reply. Here's the details to show I realy do have a ticket :)

Ticket number: S2-6KC3U-U1TGN
Area: Wierda Park South - Centurion
Time of problem: past week
Equipment used: HTC Tytn II & HD2

The problem is from 16:00 up to around past 00:00 at nigt, only then does the speed get up to around 40kb/s. Sorry for all the moaning. Agree with your statement. Will try to keep to the facts.
 
Well the 1 working day has expired with no one phoning me back (reference number S2-6KC3U-U1TGN ). And I can't do my Internet banking.

Then I'm reprimanded for throwing tantrums?? Weird!?
 
Hi All,

We are back to square on.
Down loading is impossible it feels like I-Burst.
Data bursts at time and then nothing.
I missed a critical download I only had 3 changes.
Tnx for your international support it stinks.
We sit in the same boat as we where 1 month ago.:mad:
What is wrong.

Regards
 
HowTo said:
Hi All,

We are back to square on.
Down loading is impossible it feels like I-Burst.
Data bursts at time and then nothing.
I missed a critical download I only had 3 changes.
Tnx for your international support it stinks.
We sit in the same boat as we where 1 month ago.:mad:
What is wrong.

Regards
Click to expand...

+1

I haven't seen decent speeds since the pawpaw hit the fan about four weeks ago. Used to get 6+ Mbps, but now I am down to <1 Mbps on a good day.

For the first time ever, I am unable to access the vodacom4me website!

All that 155 can tell me is that they are working on the problem and it should be resolved soon. :mad:
 
he he he... I'll kill to have your 1Mbps right now. My 3G's speed has dropped to between 1-5 Kbps. I've surfed 14 pages the last 2.5 hours!!!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X