Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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How can I tell my usage on the 100 Gb capped account I won? The client area won't let me in.
 
Grouter said:
How can I tell my usage on the 100 Gb capped account I won? The client area won't let me in.
Click to expand...

Just hop over to live support on our site and one of the agents will refresh that login for you into our portal. :)
 
S7wede said:
My diablo latency has been been spiking to over 500ms and sometimes 3000+ since last night. Are there any network notices for the Durban area?
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Nothing that I can see at the moment. Want to talk to support about it on our site and we can see what's happening for you?
 
are the authentication issues resolved? might want to do some messing around with my network this afternoon but don't want to touch it if there's still potential auth issues
 
Ol' Mean Bastid said:
are the authentication issues resolved? might want to do some messing around with my network this afternoon but don't want to touch it if there's still potential auth issues
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Yes, my apologies - was isolated to a few accounts on one realm by the looks of things.
 
CW, What is the current state of local gaming? I'm permanently 120 ping in dota and other games the pings are quite a bit higher... I'm a new customer but so far looks like the search for an isp continues.
 
I can't get into my account either, any issues at the moment?

Code: 
Jan 18 18:22:52	ppp: [opt1_link0] LCP: state change Ack-Sent --> Opened
Jan 18 18:22:52	ppp: [opt1_link0] LCP: auth: peer wants PAP, I want nothing
Jan 18 18:22:52	ppp: [opt1_link0] PAP: using authname "crystalweb3xxxx@crystalcapped"
Jan 18 18:22:52	ppp: [opt1_link0] PAP: sending REQUEST #1 len: 42
Jan 18 18:22:52	ppp: [opt1_link0] LCP: LayerUp
Jan 18 18:22:53	ppp: [opt1_link0] PAP: rec'd NAK #1 len: 26
Jan 18 18:22:53	ppp: [opt1_link0] MESG: Authentication failed
Jan 18 18:22:53	ppp: [opt1_link0] LCP: authorization failed
Jan 18 18:22:53	ppp: [opt1_link0] LCP: parameter negotiation failed
Jan 18 18:22:53	ppp: [opt1_link0] LCP: state change Opened --> Stopping
 
I bought a Roku3 from Amazon, and signed up for Netflix today. It's working beautifully in HD - very impressed, BUT... I have a sinking feeling I've made an awful mistake... I doubt I will get ANY tv time! Also thinking I might need another line installed :erm:
 
DrJohnZoidberg said:
I can't get into my account either, any issues at the moment?

Code: 
Jan 18 18:22:52ppp: [opt1_link0] LCP: state change Ack-Sent --> Opened
Jan 18 18:22:52ppp: [opt1_link0] LCP: auth: peer wants PAP, I want nothing
Jan 18 18:22:52ppp: [opt1_link0] PAP: using authname "crystalweb3xxxx@crystalcapped"
Jan 18 18:22:52ppp: [opt1_link0] PAP: sending REQUEST #1 len: 42
Jan 18 18:22:52ppp: [opt1_link0] LCP: LayerUp
Jan 18 18:22:53ppp: [opt1_link0] PAP: rec'd NAK #1 len: 26
Jan 18 18:22:53ppp: [opt1_link0] MESG: Authentication failed
Jan 18 18:22:53ppp: [opt1_link0] LCP: authorization failed
Jan 18 18:22:53ppp: [opt1_link0] LCP: parameter negotiation failed
Jan 18 18:22:53ppp: [opt1_link0] LCP: state change Opened --> Stopping
Click to expand...
Fixed up...
 
mister said:
I bought a Roku3 from Amazon, and signed up for Netflix today. It's working beautifully in HD - very impressed, BUT... I have a sinking feeling I've made an awful mistake... I doubt I will get ANY tv time! Also thinking I might need another line installed :erm:
Click to expand...
What happened?
 
DJ... said:
Changes incoming on this one...
Click to expand...

Ok, when is the symmetrical network going live? Still waiting for the email on the update.

Also, I don't know what my password is for the client portal, first time I'm actually using it. Can you send me my password to my email.
 
Looney said:
Ok, when is the symmetrical network going live? Still waiting for the email on the update.

Also, I don't know what my password is for the client portal, first time I'm actually using it. Can you send me my password to my email.
Click to expand...
Email should go out tomorrow about that if all goes well. No delays expected.

Your portal password is your adsl password...
 
Sorted my authentication issues.

Speeds go so far, I'm happy :D

4069665198.png
 
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