Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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The winning accounts are only valid for this month. We may do another comp next month as well.
 
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Just got issued a new username via email, working fine now, thanks Crystalweb.
 
Crystal Web said:
We are. Have 3 people on it, and the upstream guys to figure out where the issue lies. Like I said, looks like it could be either Telkom related or some corrupt data somewhere. Either way it's our issue to resolve, which we will.

Apologies for the inconvenience.
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Just received new account details and I'm up and running on crystalweb again :)

... problem with data usage on the client portal though, probably due to the account change:

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... wonder if I'll start over with 100GB again or they'll subtract my usage on the first account?
 
No usage deducation, as an apology for the auth issue.

That's definitely a bug in the system, or perhaps checking the wrong account (the old account) perhaps?
 
Hey CW just a bit of confusion I would like to be cleared up between Lendl, Karen and myself. Can you please respond via pm sent?

Thanks.
 
Crystal Web said:
No usage deducation, as an apology for the auth issue.

That's definitely a bug in the system, or perhaps checking the wrong account (the old account) perhaps?
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I foresee some complications ahead with your billing dept as along with the account change you've given me a new account ref (that 19 digit ref no) and increased the cost of the account to R190 from R170.

I'll address this issue with billing on Monday if I haven't heard from them before.
 
MickZA said:
I foresee some complications ahead with your billing dept as along with the account change you've given me a new account ref (that 19 digit ref no) and increased the cost of the account to R190 from R170.

I'll address this issue with billing on Monday if I haven't heard from them before.
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Those are welcome emails. The invoices are issued separately. :)
 
@DJ: just wanted to follow up and see if my line has been transferred to CW yet or is it still in the process?
 
Looney said:
@DJ: just wanted to follow up and see if my line has been transferred to CW yet or is it still in the process?
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Hi Looney,

Your migration was processed. I see Lendl did respond and say that this was done and will confirm with you once completed.

It can take a few days to complete depending on how quickly Telkom do their admin, and we only receive a confirmation or rejection from them - no in-between updates on the process, so it's not possible for me to provide further updates just yet. It was however processed the morning after your requested it, which was yesterday, and as soon as it is confirmed by Telkom we will let you know about it.
 
Crystal Web said:
Hi Looney,

Your migration was processed. I see Lendl did respond and say that this was done and will confirm with you once completed.

It can take a few days to complete depending on how quickly Telkom do their admin, and we only receive a confirmation or rejection from them - no in-between updates on the process, so it's not possible for me to provide further updates just yet. It was however processed the morning after your requested it, which was yesterday, and as soon as it is confirmed by Telkom we will let you know about it.
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Ok awesome, thanks for the feedback!
 
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