*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

[Apollo[ZA]]

Anyone getting random d/c's in the evenings lately? Its getting damn annoying.

 

[Tw171]

Anyone getting random d/c's in the evenings lately? Its getting damn annoying.

Mine has been disconnecting between 2 and 3 am the last couple of nights.

 

[Mercury]

PPoE fails, no network connection, since this morning.

Incident Report on iBurst website returns; "The web site you are accessing has experienced an unexpected error.
Please contact the website administrator. The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request. Error Executing Database Query."

Network Status returns; "Apologies, there has been an unforseen technical error."

Oops?

 

[Madhawk]

Having issues with iBurst lately. Certain pages load, others don't. Slow speeds too...

EDIT: 5th day and the same thing continues to happen.

Keep reloading pages to get anywhere. Very annoying!

 

[DagegeN]

Having issues with iBurst lately. Certain pages load, others don't. Slow speeds too...

EDIT: Second day and the same thing continues to happen. Keep reloading pages to get anywhere. Very annoying!

Same thing here....

 

[Madhawk]

Having issues with iBurst lately. Certain pages load, others don't. Slow speeds too...

EDIT: 6th day and the same thing continues to happen.

Keep reloading pages to get anywhere. Very annoying!

Yet with Afrihost or Cell C this doesn't happen...

 

[B.K]

While playing FFXIV this morning I suddenly lost connection, first thought was the server died, when I could reconnect I checked my router and found the following. My connection is being dropped every 120 minutes. I was first disconnected at about 23:15 Friday night (28 February). I thought nothing of it and rebooted my router which did a time sync at 23:21. Every 2 hours after that I have lost connection as the log I have pasted shows. After speaking to the helpdesk (they automatically blamed my equipment) I connected the modem directly to my pc. I dialed up at exactly 18:22 this evening at exactly 20:22 my connection was dropped. Phoned helpdesk again and they said I must try another pc cause the fault is with the once I was using ?!?!? [pass the buck much?]

They say there is nothing wrong with the network as it is all up, well that means nothing, the tower in plumstead has a fault.

Call reference 886168

Jan  1 02:00:19 router daemon.notice pppoe[67]: Connected.
Feb 28 23:21:51 router cron.err crond[87]: time disparity of 23227041 minutes detected
--snip
Mar  1 01:21:12 router daemon.notice pppoe[67]: Disconnected.
Mar  1 01:21:12 router daemon.notice pppoe[67]: Connect time 120.0 minutes.
Mar  1 01:21:12 router daemon.notice pppoe[67]: Sent 33449018 bytes, received 560799457 bytes.
Mar  1 01:21:13 router user.info redial[64]: WAN down. Reconnecting...
--snip
Mar  1 01:21:26 router daemon.notice pppoe[450]: Connected.
--snip
Mar  1 03:21:28 router daemon.notice pppoe[450]: Disconnected.
Mar  1 03:21:28 router daemon.notice pppoe[450]: Connect time 120.0 minutes.
Mar  1 03:21:28 router daemon.notice pppoe[450]: Sent 42128761 bytes, received 843181598 bytes.
Mar  1 03:21:30 router user.info redial[449]: WAN down. Reconnecting...
--snip
Mar  1 03:21:42 router daemon.notice pppoe[745]: Connected.
--snip
Mar  1 05:21:46 router daemon.notice pppoe[745]: Disconnected.
Mar  1 05:21:46 router daemon.notice pppoe[745]: Connect time 120.0 minutes.
Mar  1 05:21:46 router daemon.notice pppoe[745]: Sent 43881379 bytes, received 853018158 bytes.
Mar  1 05:21:47 router user.info redial[744]: WAN down. Reconnecting...
--snip
Mar  1 05:22:00 router daemon.notice pppoe[1037]: Connected.
--snip
Mar  1 07:22:04 router daemon.notice pppoe[1037]: Disconnected.
Mar  1 07:22:04 router daemon.notice pppoe[1037]: Connect time 120.0 minutes.
Mar  1 07:22:04 router daemon.notice pppoe[1037]: Sent 24573145 bytes, received 413029559 bytes.
Mar  1 07:22:05 router user.info redial[1036]: WAN down. Reconnecting...
--snip
Mar  1 07:22:06 router daemon.notice pppoe[1335]: Connected.
--snip
Mar  1 09:22:09 router daemon.notice pppoe[1335]: Disconnected.
Mar  1 09:22:09 router daemon.notice pppoe[1335]: Connect time 120.0 minutes.
Mar  1 09:22:09 router daemon.notice pppoe[1335]: Sent 17736673 bytes, received 103376031 bytes.
Mar  1 09:22:19 router daemon.notice pppoe[1335]: Connected.
--snip
Mar  1 11:22:22 router daemon.notice pppoe[1335]: Disconnected.
Mar  1 11:22:22 router daemon.notice pppoe[1335]: Connect time 120.0 minutes.
Mar  1 11:22:22 router daemon.notice pppoe[1335]: Sent 8402909 bytes, received 16622161 bytes.
Mar  1 11:22:24 router user.info redial[1334]: WAN down. Reconnecting...
--snip
Mar  1 11:22:27 router daemon.notice pppoe[3649]: Connected.
--snip
Mar  1 13:22:30 router daemon.notice pppoe[3649]: Disconnected.
Mar  1 13:22:30 router daemon.notice pppoe[3649]: Connect time 120.0 minutes.
Mar  1 13:22:30 router daemon.notice pppoe[3649]: Sent 9662537 bytes, received 36718576 bytes.
Mar  1 13:22:41 router user.info redial[3648]: PPPoE reconnect in progress (0)
Mar  1 13:22:41 router daemon.notice pppoe[3649]: Connected.

 

[B.K]

So iBurst has "fixed" my getting disconnected every two hours to getting disconnected every 4 hours. Spoke to the help desk again yesterday and they now want wireshark logs of what my computer is doing

Jan  1 02:00:19 router daemon.notice pppoe[67]: Connected.
Mar  3 07:23:36 router cron.err crond[87]: time disparity of 23230403 minutes detected
Mar  3 08:00:01 router syslog.info root: -- MARK --
Mar  3 09:00:01 router syslog.info root: -- MARK --
Mar  3 10:00:01 router syslog.info root: -- MARK --
Mar  3 11:00:01 router syslog.info root: -- MARK --
Mar  3 11:22:56 router daemon.notice pppoe[67]: Disconnected.
Mar  3 11:22:56 router daemon.notice pppoe[67]: Connect time 240.0 minutes.
Mar  3 11:22:56 router daemon.notice pppoe[67]: Sent 19332606 bytes, received 73916286 bytes.
Mar  3 11:23:14 router daemon.notice pppoe[558]: Connected.
Mar  3 12:00:01 router syslog.info root: -- MARK --
Mar  3 13:00:01 router syslog.info root: -- MARK --
Mar  3 14:00:01 router syslog.info root: -- MARK --
Mar  3 15:00:01 router syslog.info root: -- MARK --
Mar  3 15:24:51 router daemon.notice pppoe[558]: Disconnected.
Mar  3 15:24:51 router daemon.notice pppoe[558]: Connect time 241.6 minutes.
Mar  3 15:24:51 router daemon.notice pppoe[558]: Sent 11324545 bytes, received 24395715 bytes.
Mar  3 15:25:01 router daemon.notice pppoe[914]: Connected.
Mar  3 16:00:01 router syslog.info root: -- MARK --
Mar  3 17:00:01 router syslog.info root: -- MARK --
Mar  3 18:00:01 router syslog.info root: -- MARK --
Mar  3 19:00:01 router syslog.info root: -- MARK --
Mar  3 19:25:41 router daemon.notice pppoe[914]: Disconnected.
Mar  3 19:25:41 router daemon.notice pppoe[914]: Connect time 240.6 minutes.
Mar  3 19:25:41 router daemon.notice pppoe[914]: Sent 23173676 bytes, received 68959224 bytes.
Mar  3 19:25:51 router daemon.notice pppoe[3208]: Connected.
Mar  3 20:00:01 router syslog.info root: -- MARK --
Mar  3 21:00:01 router syslog.info root: -- MARK --
Mar  3 22:00:01 router syslog.info root: -- MARK --
Mar  3 23:00:01 router syslog.info root: -- MARK --
Mar  3 23:27:04 router daemon.notice pppoe[3208]: Disconnected.
Mar  3 23:27:04 router daemon.notice pppoe[3208]: Connect time 241.2 minutes.
Mar  3 23:27:04 router daemon.notice pppoe[3208]: Sent 20749277 bytes, received 39446719 bytes.
Mar  3 23:27:14 router daemon.notice pppoe[3208]: Connected.
Mar  4 00:00:01 router syslog.info root: -- MARK --
Mar  4 01:00:01 router syslog.info root: -- MARK --
Mar  4 02:00:01 router syslog.info root: -- MARK --
Mar  4 03:00:02 router syslog.info root: -- MARK --
Mar  4 03:28:43 router daemon.notice pppoe[3208]: Disconnected.
Mar  4 03:28:43 router daemon.notice pppoe[3208]: Connect time 241.4 minutes.
Mar  4 03:28:43 router daemon.notice pppoe[3208]: Sent 74120114 bytes, received 1447169533 bytes.
Mar  4 03:28:47 router daemon.notice pppoe[3208]: Connected.
Mar  4 04:00:01 router syslog.info root: -- MARK --
Mar  4 05:00:01 router syslog.info root: -- MARK --
Mar  4 06:00:01 router syslog.info root: -- MARK --
Mar  4 07:00:01 router syslog.info root: -- MARK --
Mar  4 07:30:00 router daemon.notice pppoe[3208]: Disconnected.
Mar  4 07:30:00 router daemon.notice pppoe[3208]: Connect time 241.1 minutes.
Mar  4 07:30:00 router daemon.notice pppoe[3208]: Sent 82340003 bytes, received 1191708939 bytes.
Mar  4 07:30:06 router daemon.notice pppoe[3208]: Connected.
Mar  4 08:00:01 router syslog.info root: -- MARK --
Mar  4 09:00:01 router syslog.info root: -- MARK --
Mar  4 10:00:01 router syslog.info root: -- MARK --
Mar  4 11:00:01 router syslog.info root: -- MARK --
Mar  4 11:31:12 router daemon.notice pppoe[3208]: Disconnected.
Mar  4 11:31:12 router daemon.notice pppoe[3208]: Connect time 241.0 minutes.
Mar  4 11:31:12 router daemon.notice pppoe[3208]: Sent 20885919 bytes, received 89604627 bytes.
Mar  4 11:31:17 router daemon.notice pppoe[3208]: Connected.
Mar  4 12:00:01 router syslog.info root: -- MARK --
Mar  4 13:00:01 router syslog.info root: -- MARK --

 

[Gekco]

I have also been experiencing frequent disconnects since Sunday.

 

[Gekco]

Just had another disconnect right now

 

[B.K]

Just had another disconnect right now

It can only be your equipment, iBurst never has problems.

 

[Gekco]

There we go! Exactly 4 Hours and I got another disconnect! Well spotted B.K! I am running a USB modem directly off my laptop. Bellville area. So this is definitely not a localized problem!

 

[B.K]

There we go! Exactly 4 Hours and I got another disconnect! Well spotted B.K! I am running a USB modem directly off my laptop. Bellville area. So this is definitely not a localized problem!

Try telling that to the helpdesk.... "no our network is working, must be your equipment".... by the way, I'm back on 2 hour disconnects

 

[Gekco]

I never even try to waste my time with the helpdesk... I'll keep checking on my side as well. It frustrated the hell out of me when I tried to download large files after midnight lately. Can we get the iBurst Rep here please?

 

[Gekco]

Another disconnect for me. On the 2 hour mark!

 

[noswal]

"you are the only one with this problem" Call center response answer #9

 

[Gekco]

And another disconnect! On the 2 hour mark again! Could someone at iBurst please respond?

 

[Apollo[ZA]]

Its redicilous. The connection drops every 30 - 40 mins.

 

[B.K]

Refer to Call center response answer #9

 

[Kitch]

Itsbust. 2 hours and I get disconnected. Seems that this is quite a widespread problem that's affecting many iBurst users. I won't bother phoning the helpdesk or call center though. Not worth the time or effort for me. I'll switch to my other ISP until the problem is fixed.