*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Vodacom Service Outage?

1) Location: Bellville, Western Cape
2) Time of issue: 03:00, 3 Feb 2012
3) Device: Samsung Galaxy S+
4) Contract Type (pre-paid, contract, hybrid): Contract
5) Signal Strength: -75 dBm 20 asu
6) Mobile Network Type: UMTS
7) Service State: Out of service
 
Boksburg site decomissioned - Westwood


Symptoms experienced:

Please note that we are experiencing very weak to no signal in Beyers Park, Westwood areas in Boksburg. This is due to a site that had to be taken down, due to disputes with the property owner.

Temporary Solution:

A mobile unit has been deployed to the area – this will however NOT completely resolve their issues. Signal will only stabilize and return to normal once a permanent solution has been found.

Regards

VD
 
Vodacom data network speeds in Johannesburg/Sandton

Hi guys,

I'm not sure if I'm the only who has noticed this, but the Vodacom data network speeds in and around Sandton have decreased dramatically since last year (approximately October). No matter where I go, the speed is absolutely pathetic although my phone and dongle will say it is an HSUPA connection.

Has anyone else experienced this?
 
Is there a problem with the Vodacom network in and around Grahamstown? I seem to lose connection a lot and I have to rely on WiFi to access the internet on my BB. I have >80% signal so I don't think that is the problem. This has been going on for the last 10 days, give or take. I sometimes lose my BIS connection for hours at a time and it is really frustrating! :(
 
Experiencing some major 3G signal loss in our office in Pretoria East (close to Menlyn shopping mall). No signal, then comes back to 20, 30%, then drops again. Wasn't like this - started a day or two ago.

Most of the Vodacom subscribers in our office experience the problem to some extend in the office.
 
This is surely not what we are paying for. Everyone is having problems. Look at this …

Latency: 148ms
Download: 48kbps
Upload: 68kbps

WTF?

This has been going on for a couple of days now. I lost about 270mb from my data contract. I got almost to the end of a 285mb dowmload when I got a timeout. Can I get that back please?

Sent from my Galaxy S II
 
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Vodacom is really really really really really really really BAD!!!!

When you first start you think maybe its the weather then maybe its just where i am then maybe vodacom are having some problems at the mo. But for the past 5 months that i have had the vodacom pre-paid 3g on my ipad2 it has been 3g maybe twice the rest of the time only Edge. Its slow, useless and not going to be used anymore. Its really sad when a 3g paid for service is slower than my old, out of date iburst terminal. I am very disappointed with them as a provider and was using this as a test bed for all of our ipad connections and then our cellular services as well but that i will skip comletely. Over this time we also tested CellC and it seems they have one this race. Sorry Vodacom but because of your ****ty services and connection speeds you lost. Judging from this thread clearly this is not an isolated problem with you guys. Area's tested include, Roodepoort (Weltevreden Park), Randparkridge, Fairlands, Sandton City, Midrand (New Road and Olifantsfontein), Florida in roodepoort, Centurian (midrand side), Honeydew, Wilropark, and krugersdorp. I hope that helps anybody else who might think of trying these rather disappointing people.
 
exreemly slow vodacom internet

Please could anybody on this form help.........me

My frustration levels with regards to my vodacom Internet has now reached a level where i either just stop paying for the service...or vodacom get their act together and start providing a service i pay for.

I have 3 vodacom accounts...."yes stupid me"...and pay over 3k a month to hem...."shame on me"...i am the idiot.
Have just did a upgrade with them 2 months ago and feel now like a old dog going back to his regurgitated vomit.


NONE THE LESS...............

MY modem VODACOM k3805-z says its connected at hsupa...at 16%

The web pages takes up o 15 minutes to load......I might just as well have a modem dial-up from 10 years ago.
The amount of dropped lines is staggering.

I am running on linux mint and stay in the Randburg Robin hills area.

If anyone can direct me i would be greatly appreciative.

Vodacom i will not renew my up coming second contact with u.:sick:
My data package i have to live with for the next year and a 1/2......and that will change.:whistle:
 
I've given up on Vodacom a long time ago. Been complaining for years now and its just getting worse.

Now I'm on the Cell C 5GB prepaid package and is much more reliable than Vodacom's pathetic excuse of a network. Unfortunately I still have to deal with the crap service on my mobile.

Bottom line is, its never going to get better people, so just jump ship and at least try the other providers out there. You have nothing to lose.

If it's a data provider you want, PLEASE give Vodacom a miss.

Trust me on this one.
 
UtianG said:
I've given up on Vodacom a long time ago. Been complaining for years now and its just getting worse.

Now I'm on the Cell C 5GB prepaid package and is much more reliable than Vodacom's pathetic excuse of a network. Unfortunately I still have to deal with the crap service on my mobile.

Bottom line is, its never going to get better people, so just jump ship and at least try the other providers out there. You have nothing to lose.

If it's a data provider you want, PLEASE give Vodacom a miss.

Trust me on this one.
Click to expand...

Going to cancel my contract ASAP. Been getting speeds worse than dial-up nowadays (pinging google gives me 2500 to 3500ms response times). Have called VC customer care a couple of times, but there is nothing wrong with the network apparently, so I assume the horrible speed is normal then. Thanks VC for selling me data I can't use.
 
Grahamstown coverage still crap...I lose EDGE on my BB every night for a few hours, and also on my Android.

*sigh*
 
Vodacom signal seems to be down in Onder Papegaaiberg in Stellenbosch since yesterday. Two people I am aware of experiencing this. Anyone else? Where do we report this?

LOL, option 3 on 082 155 doesn't work. :(
 
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Fourways issue

Seems Vodacom are having an issue in Fourways. Specifically Magalliesig
Everyone can hear me but I cannot hear them clearly, breaking up, sounding like a robot.
Started yesterday evening, I did report it.
Anyone else having issues?
As soon as you leave this are it is back to normal.
 
... and Paulshof ... and Sunninhill.

Seems there's an issue around these parts. Yesterday was getting 1000ms+ pings at 0.02 uploads - today it's DEAD. Won't evevn do a speedtest
 
Pathetic to useless

Yep, let me add my moan about how bad VC 3G has gotten.
Highveld, Centurion, 4 bars of HSDPA uselessness - even at this time of the morning.
Maybe shaped to shyte because ssh sessions are almost impossible, but that's not all, because other sites are also stuffed, this page took over 15 minutes to load and the speedtest from mybroadband is still not there.

Saddest is that I can no longer work from home, so it really defeats the purpose of having the connection.
Gonna have to try weasel out of this contract and get copper . . . or if I could just get fiber to the home, please anyone ??

FWIW, I have had some "luck" by disconnecting and re-connecting, seems you get better throughput "initially", but then slide down to buggerall the longer you stay connected.

Good luck to us all :-(( :(
 
marine1 said:
Seems Vodacom are having an issue in Fourways. Specifically Magalliesig
Everyone can hear me but I cannot hear them clearly, breaking up, sounding like a robot.
Started yesterday evening, I did report it.
Anyone else having issues?
As soon as you leave this are it is back to normal.
Click to expand...

I have been moaning about this to VC for the past few months. Apparently there "is nothing they can do about it". I have cancelled my data contract with them (with no cancellation fee as they are not providing the service I am paying for). I basically have to walk around in the complex in order to make a phone call.

VC = pathetic! MTN and Cell C both have excellent coverage so it's clearly a VC issue.
 
Dont even bother trying to use any Vodacom for data in Durbanville, it aint happening. Cell C FTW!!
 
1) Location: Boksburg, Freewaypark
2) Time of issue: For the past month
3) Device: Vodafone Huawai K3565-Z and Nokia N8
4) Contract Type (pre-paid, contract, hybrid): Pre-paid
5) Existing reference numbers from 155: N/A
6) speed.vodacom.co.za results (if possible):
From speed.vodacom.co.za tested today 14:35
Ping: 214ms
Down speed: 563 kbps
Up speed: 23 kbps

1871459448.png


I'm constantly getting disconnects and everything is slow as you can see.
The worst is when using my cellphone, if I move to a certain position or a certain room I lose the signal completely. I've also experienced this with my modem when using my laptop.
 
Yep still trying as I've not gotten copper yet.
Centurion, try speedtest.net . . .
Ping 160, down = 0.03 Mbps, Up=0.30Mbps, 22:20 Mon 16 April 2012
Logged call with VC - no issues reported by anyone else <sigh> First call was dropped shortly after being answered. Second one was okay.

Update: 22:31 - tried VC speedtest - amazing results, so why am I complaining . . .
ping 132, down=2123kbps, up=363kbps
 
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Good Day

Recently like 3 weeks ago I started to notice that some online applications intermittenly disconnects, when I do a ping/Tracert requests I get Time Out connections.. Yet I am actively connected (See below on signal details)


1) Location: Brits ( Mamogalieskraal Area )
Pointing antenna pointing towards Esperanza Tower ( Cell ID 57171 / 57176 )

I am actively connected on GOOD 3G / HSPA+ signal differ from >=-51dBM till >=-65dBm signal quality ( behind an existing Vodafone 3G Booster and Pointing Directional Antenna A-LPDA-0044 ) if booster is off get around >=-95dBm 3G signal as my antenna is pointing to . I am using a Huawei E367 Modem


2) Time of issue: 3 Weeks ago ( Official Report 5 June 2012 )

3) Device: Mikrotik RB411UAHR + SimCom 5220 ( 3G module ) connected via LAN... or Huawe E367 USB Modem

4) Contract Type (pre-paid, contract, hybrid): PrePaid - avg 5GB Monthly since January 2012

5) Existing reference numbers from 155: Currently: S3-L282X-XSPOG
past : A1-EJIM-0I​H1BW / S2-624M36-62IUB

6) speed.vodacom.co.za results (if possible):
Send Speedtest and Ping And Tracert to Vodacom Agent (SCREEN SHOTS WAS SEND AS ATTACHMENTS)
 
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